GEM

National Disaster Response Force Smartphone (V2) Tender Uttarakhand 2025 – 240000 Estimated Value, OEM Warranty & ISI/IS 550 Compliance

Bid Publish Date

15-Dec-2025, 5:47 pm

Bid End Date

25-Dec-2025, 6:00 pm

Value

₹2,40,000

Location

UDHAM SINGH NAGAR , UTTARAKHAND

Progress

Issue15-Dec-2025, 5:47 pm
AwardPending
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Quantity

8

Bid Type

Two Packet Bid

Tender Overview

The National Disaster Response Force (NDRF) invites bids for procurement of Smartphone (V2) in UDHAM SINGH NAGAR, Uttarakhand (244711) with an estimated value of ₹240,000. The scope centers on supply of smartphones, with the option clause allowing a ±25% quantity adjustment at contract rates. Delivery timelines extendable within the option framework, starting from the last date of the original delivery order. Bidders must ensure full compliance with ATC/corrigendum attachments and provide OEM warranties. Unique differentiators include mandatory installation, commissioning, training, and post-sales support through India-based service centers. The bid emphasizes after-sales service availability via dedicated toll-free numbers and an established service network. This procurement targets government readiness for field deployment in disaster response operations, with emphasis on reliability, warranty, and post-sale service capabilities.

Technical Specifications & Requirements

  • No explicit device specifications are provided in the tender data; bidders should rely on ATC attachments and BOQ references.
  • Key compliance expectations include OEM warranty certificates at delivery, and service/support readiness with India-based installation, commissioning, and maintenance teams.
  • Required service infrastructure comprises a dedicated toll-free support line and clearly mapped service centers near consignee locations.
  • The tender requires adherence to any ISI/ISO-like standards listed in the attached ATC, with certificates uploaded along with the bid.
  • The procurement is category: Smartphone (V2) for disaster response, mandating reliable supply, timely delivery, and post-sale support.

Terms, Conditions & Eligibility

  • Option Clause: Purchaser may increase/decrease quantity by up to 25% of bid/contract quantity; extended delivery time follows a specified formula with a minimum of 30 days.
  • Warranty: OEM warranty to be provided from the date of final acceptance or post-installation testing; detailed service coverage and on-site maintenance must be established.
  • Service & Support: Bidders must provide a dedicated toll-free support line and document service centers near consignee locations.
  • Documentation: Upload all certificates and documents per ATC; failure to provide required documentation may lead to rejection.
  • Delivery/Installation: Installation, commissioning, and training may be included; ensure post-sale support across India.
  • No explicit EMD amount is stated in the data; bidders should verify at bid submission.

Key Specifications

  • Product: Smartphone (V2)

  • Estimated value: ₹240,000

  • Location: UDHAM SINGH NAGAR, Uttarakhand

  • Delivery: As per option clause with minimum 30 days for additional time

  • Warranty: OEM warranty to be submitted at delivery

  • Service: Dedicated toll-free support and local service centers in India

Terms & Conditions

  • Option clause allows ±25% quantity variation and extended delivery time with calculated formula

  • OEM warranty certificates required at time of delivery

  • Dedicated toll-free service line and regional service centers must be available

  • ATC/Corrigendum documents must be uploaded with bid

  • EMS/EMD details not specified in data; verify at submission

Important Clauses

Payment Terms

Not specified in data; bidders should confirm payment schedule per ATC and contract, including any advance or milestone payments.

Delivery Schedule

Delivery window tied to original delivery order with option quantity adjustments; minimum 30 days for extended delivery, based on formula.

Penalties/Liquidated Damages

Not explicitly stated; ensure review of ATC for LDs or performance penalties tied to delivery or warranty breaches.

Bidder Eligibility

  • Proven experience in supplying smartphones with after-sales service capabilities in India

  • Financial stability evidenced by recent statements

  • OEM authorization or affiliation for smartphone brand(s) offered

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Required Documents

1

GST registration certificate

2

PAN card

3

OEM authorisation (if applicable)

4

Experience certificates demonstrating capability for smartphone supply and after-sales service

5

Financial statements (last 2–3 years) demonstrating stability

6

Warranty certificates from OEM

7

Technical bid documents and conformity certificates to ATC

8

Dedicated service center details and toll-free support contact

Frequently Asked Questions

Key insights about UTTARAKHAND tender market

How to bid for the smartphone tender in Uttarakhand by NDRF 2025

Bidders must meet eligibility, upload OEM certificates, GST, PAN, financials, and technical conformity per ATC. Ensure OEM warranty is clear and service centers located near consignee locations. The option clause permits ±25% quantity changes with calculated delivery time extensions.

What documents are required for NDRF smartphone procurement in Uttarakhand

Submit GST registration, PAN, experience certificates for similar supply and after-sales support, OEM authorization, financial statements, OEM warranty certificates, and technical bid documents per ATC attachments. Ensure service center details and toll-free support number are included.

What are the delivery and warranty requirements for the smartphone bid

Delivery timelines follow the original schedule with potential extensions up to 25% quantity adjustments; minimum extension 30 days. OEM warranty certificates must be provided at delivery; warranty coverage and on-site maintenance are required, with post-sales support across India.

How is price variation handled under the 25% quantity option for this tender

The purchaser may increase/decrease quantity by up to 25% at contracted rates, with the extended delivery period calculated as (increased quantity ÷ original quantity) × original delivery period, subject to a minimum of 30 days.

What service support is required for the NDRF smartphone supply

Bidders must provide a dedicated toll-free service line, and establish or map service centers near consignee locations to ensure timely installation, commissioning, and maintenance services.

Are ISI/ISO standards required for the smartphone procurement in Uttarakhand

Yes, conform to standards listed in the ATC; upload applicable conformity certificates (e.g., ISI or other specified standards) with the bid. Ensure device meets any IS/ISO compliance referenced in the tender documents.

What are the eligibility criteria for this NDRF procurement in 2025

Eligible bidders must demonstrate prior smartphone supply experience, financial stability, and appropriate OEM authorizations. Provide warranty documentation, service network details, and compliance with ATC attachments to qualify for the bid.

What is the estimated value and location for the NDRF smartphone tender

The tender is valued at ₹240,000 with the procurement location in UDHAM SINGH NAGAR, Uttarakhand. Bidders should align their quotes to this scope and confirm delivery capabilities within the specified region.

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