Indian Audit And Accounts Department Jaipur Comprehensive AMC of Laptops PCs AIO Printers Scanners UPS 2026

Tender Overview

• Organization: Indian Audit And Accounts Department, Location: Jaipur, Rajasthan (302001). The tender seeks a Comprehensive AMC/CMC for pre-owned laptops, PCs, AIOs, printers, scanners and UPS across brands such as Acer, Dell, HP, Apple, Brother, Epson, Microtech and Eaton. Estimated value is ₹173,770 with further scope adjustments allowed under Clause 25. The contract type is quarterly maintenance, targeting service coverage within the consignee state. A strong differentiator is the requirement for an on-site service presence in the state and dedicated support channels. Unique aspects include OEM/brand coverage and renewal flexibility tied to service scope changes.

• Location-based Tender Context: Tender in Jaipur for government procurement of extensive IT maintenance for pre-owned devices, aligned to government FM/CMC norms and service delivery standards.

Technical Specifications & Requirements

• Scope: Comprehensive AMC/CMC for a mixed hardware fleet (laptops, desktops, All-in-One PCs, printers, scanners, UPS).
• Brands Covered: Acer, Dell, HP, Apple, Brother, Epson, Microtech, Eaton.
• Delivery/Support Model: On-site service presence required within the state of the consignee; dedicated toll-free service, clear escalation matrix, and service support contact details to be provided by bidder/OEM.
• Contract Terms: Quarterly maintenance schedule; option to adjust contract duration/quantity up to 25%; lumpsum service scope adjustment allowed with consent.
• Documentation & Compliance: Demonstrate financial stability; non-liquidation condition; provide undertaking; EMD/Performance security per terms; submission of service office proof in Rajasthan.
• Quality/Support Features: Escalation contacts, dedicated support channels, and conformity to government procurement practices for service contracts.

Terms, Conditions & Eligibility

• EMD/Performance: Earnest money and performance security to be provided per GeM terms; DD acceptable for PBG replacement with delivery of hard copy within 15 days post award.
• Financial Standing: Bidders must not be under liquidation or court receivership; provide an undertaking.
• Service Availability: An office of the service provider must be located in Rajasthan; documentary evidence required.
• Support Infrastructure: Dedicated/toll-free number for service support; escalation matrix to be supplied.
• Delivery & Payment: Terms for service delivery cadence and payment processing per contract; specify timelines within bid submission.
• Documentation to Submit: GST certificate, PAN, experience certificates, financial statements, EMD documents, OEM authorizations, technical bid documents, and proof of service capability in Rajasthan.