GEM

Indian Overseas Bank Unified IT Support Services System Integrator Tender 2025 - ITSM & SI Procurement

Bid Publish Date

24-Nov-2025, 11:48 am

Bid End Date

12-Dec-2025, 4:00 pm

EMD

₹1,00,00,000

Location

CHENNAI , TAMIL NADU

Progress

Issue24-Nov-2025, 11:48 am
Corrigendum26-Nov-2025
AwardPending
Explore all 4 tabs to view complete tender details

Quantity

1

Bid Type

Two Packet Bid

Key Highlights

  • • Organization: Indian Overseas Bank (IOB) procurement for Unified IT Support Services
  • • Contract type: System Integrator selection with ITSM/Unified Support scope
  • • EMD: ₹10,000,000 (required deposit or equivalent submission)
  • • Quantity/duration flexibility: ±25% at contract issuance and after issuance
  • • Excess settlement: additional charges permitted up to a capped percentage with invoices supported
  • • Integrity Pact: mandatory submission per Buyer Organization policy
  • • No BOQ items or explicit technical specifications listed in tender data
  • • Certificate/document requirements: must align with bid document, ATC and corrigendum

Categories 2

SERVICES SYSTEM INTEGRATOR

Tender Overview

Organization: Indian Overseas Bank, Department of Financial Services. Product/Service: Selection Of System Integrator for Unified IT Support Services across the bank’s IT environment. EMD: ₹10,000,000. Location: India (specific city/state not disclosed). Estimated Value: Not specified; contract scope implies comprehensive IT operations and support. Context: Bank-wide SI engagement to consolidate IT support and services under a unified management model. Key differentiator: ATO (any-time option) clause enabling contract quantity/duration adjustments up to 25%; mandatory Integrity Pact submission; service integration and governance alignment with bank policies.

Technical Specifications & Requirements

  • No BOQ items listed; no explicit technical specs provided.
  • Notable terms include Option Clause allowing up to 25% change in quantity or duration at contract issuance and post-issuance.
  • Excess Settlement enables inclusion of additional charges up to a specified percentage of item-level total value, with supporting documents required at invoice time.
  • Integrity Pact must be uploaded as per buyer policy; non-submission may result in rejection.
  • Bidders must ensure compliance with bid document, ATC, and corrigendum requirements; certificates are mandatory to avoid rejection.
  • No product standards or certifications are explicitly listed in the tender data.

Terms, Conditions & Eligibility

  • EMD: ₹10,000,000 (must be submitted as specified in tender).
  • Delivery/Implementation Timeline: Not specified; subject to contract issuance and scope defined in final LOI.
  • Payment Terms: Not disclosed in tender data; will be defined in contract.
  • Flexibility: Quantity/duration adjustment up to 25% permitted.
  • Documentation: Upload Integrity Pact; ensure all certificates and documents required in bid document, ATC, and corrigendum.
  • Eligibility: Compliance with buyer-added terms; essential to submit all required certificates to avoid rejection.

Key Specifications

  • Product/service names: System Integrator for Unified IT Support Services

  • Quantity/scale: not specified in BOQ; contract scope implies bank-wide IT operations

  • EMD amount: ₹10,000,000

  • Experience: prior system integration or IT services experience (not explicitly quantified)

  • Standards/quality: no explicit standards listed in tender data

  • Delivery/installation: not specified; contract terms to govern implementation

  • Brand/OEM: not specified

Terms & Conditions

  • EMD amount and submission method must be strictly followed

  • 25% quantity/duration variation allowed at contract issuance and post-issuance

  • Integrity Pact must be uploaded and adhered to by all bidders

Important Clauses

Payment Terms

Payment terms will be defined in contract; current data does not specify milestone payments or lead times

Delivery Schedule

Delivery timeline is not disclosed in tender data; implementation schedule to be finalized post LOI/contract

Penalties/Liquidated Damages

No LD details provided; penalties, if any, will be defined in contract terms

Bidder Eligibility

  • Experience in IT system integration or unified IT support services

  • Ability to meet EMD requirement of ₹10,000,000

  • Compliance with Integrity Pact and all bid document requirements

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Historical Data

Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates for IT system integration or unified IT support

4

audited financial statements / turnover details

5

Earnest Money Deposit (EMD) submission proof

6

Technical bid submission documents demonstrating capability

7

OEM authorization or partner certifications (if applicable)

8

Integrity Pact signed copy as per buyer policy

9

Any other certificates requested in ATC/Corrigendum

Corrigendum Updates

1 Update
#1

Update

26-Nov-2025

Frequently Asked Questions

Key insights about TAMIL NADU tender market

How to bid for the Unified IT Support Services tender in India

To bid, submit all documents listed in the Terms, including GST, PAN, experience certificates, financials, and EMD proof of ₹10,000,000. Upload the Integrity Pact and comply with ATC requirements. Ensure eligibility criteria are met and respond to the 25% quantity/duration modification clause during contract issuance.

What are the essential documents for Indian Overseas Bank IT SI bid 2025

Mandatory documents include GST registration, PAN, experience certificates for IT system integration, audited financial statements, EMD submission proof, technical bid, OEM authorizations if applicable, and signed Integrity Pact as per buyer policy to avoid rejection.

What is the EMD amount for the IOB unified IT support tender in 2025

The bid requires an EMD of ₹10,000,000. Ensure payment is completed as per the tender’s submission guidelines, and attach proof of EMD with the bid to prevent disqualification.

Which clause allows contract quantity changes in IOB IT SI tender

The contract includes an Option Clause permitting up to 25% increase or decrease in contract quantity or duration at the time of issue and after issuance, requiring bidder acceptance of revised scope.

Is there any listed standard or certification for the IOB IT SI bid

No explicit standards are mentioned in the tender data. Bidders should reference general government IT procurement norms and supply documentation as per bank policy, and await final contract terms for any ISO/IS or other certifications required.

What documentation is needed for integrity pact in the IOB bid

A signed Integrity Pact must be uploaded per the buyer’s policy. Include a scanned copy with the bid and ensure it aligns with the organization’s prescribed format to meet compliance and avoid bid rejection.

When will payment terms be clarified for the IOB SI contract

Payment terms are not disclosed in the tender data and will be defined in the final contract. Bidders should anticipate milestone-based payments and confirm timelines during LOI negotiation and contract finalization.

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