Employees Provident Fund Organisation EPABX Annual Maintenance Tender 2026 Maharashtra | IS/OEM Authorization & 25% Scope Clause

Tender Overview

The tender is issued by Employees Provident Fund Organisation (EPFO) for the Annual Maintenance service of EPABX system. Estimated value is ₹10,000.00 with potential scope adjustments up to 25% per the contract clause. An office of the service provider must exist within the consignee’s state, and the bidder must provide a dedicated toll-free service line and a formal escalation matrix. OEM/Original Service Provider authorization is required for resellers, and past experience proof can be supplied via client execution certificates or contract invoices. This procurement focuses on maintaining uninterrupted telecom functionality across EPFO sites, emphasizing service accessibility and accountability. The absence of BOQ items highlights a streamlined maintenance engagement rather than a large hardware deployment.

Technical Specifications & Requirements

• Product/Service: Annual Maintenance service for EPABX system.
• Key delivery scope: On-site maintenance with dedicated support channel; escalation matrix required; service provider office must be located in the consignee state.
• Compliance: OEM authorization from the EPABX original equipment manufacturer; bidder to provide relevant certificates; past experience proof acceptable via contract copies or client certificates.
• Support features: Dedicated toll-free number and clear escalation paths; liability remains with bidder and any sub-contractor.
• Documentation: Upload required certificates and evidence as per ATC and Corrigenda; ensure all mandatory documents are included.
• Value/Duration: ₹10,000.00 estimated; quantity and duration adjustments permissible up to 25%.
• Risk/Liability: No subcontracting without buyer’s consent; joint liability with assignee/sub-contractors.

Terms, Conditions & Eligibility

• EMD: Not specified in the data; ensure BID documents include appropriate security as per ATC.
• Bank/financial health: Bidder must not be under liquidation or bankruptcy; upload an undertaking.
• Authorization: OEM authorization required for authorized distributors; include name, designation, address, email, phone.
• Service commitment: Office in the consignee state; dedicated toll-free service; escalation matrix.
• Documentation: Upload all required certificates; past experience proof acceptable via contract copies or client certificates.
• Liability: Bidder remains jointly liable with any sub-contractor; assignment/sub-contract require prior consent.
• Penalties: Not explicitly stated; ensure standard SLA terms accompany the bid.
• Selection basis: Compliance with core requirements and evidence of OEM authorization; experience proof for EPABX service.