Invitation to Bid - Call Centre Service - Per Seat Basis - Cloud based call center solution; Onsite with setup in NORTH DELHI, DELHI

The eligibility requirements include being a registered entity with appropriate credentials, demonstrable experience in providing call center services, particularly in the agriculture sector, and proof of financial stability. Bidders should also possess necessary certifications that validate their capacity to deliver the required services effectively.

Bidders must submit mandatory certifications relevant to call center operations, including but not limited to quality management certifications. It's essential to provide verifiable documents that showcase compliance with technical and operational standards in this sector.

The registration process for submission typically involves registering on the official government tender portal. Bidders must provide all required documents in the specified format and adhere to guidelines outlined in the tender document. Ensure to monitor submission deadlines.

Payment terms for government tenders are generally negotiated during contract award discussions. Typically, terms may include upfront payments, milestone-based payments, or post-completion payments, contingent on the fulfillment of contractual obligations.

The tender includes specific provisions to support Micro, Small, and Medium Enterprises (MSEs), aiming to foster inclusivity in government procurement. Benefits may include relaxed eligibility criteria, assistance with capacity building, and potential preferences in the evaluation process for qualifying enterprises.