Indian Air Force Repair & Overhauling Service for Split AC Including Green AC (Voltas/LG/Whirlpool) 2026

Tender Overview

The opportunity is with the Indian Air Force under the Department of Military Affairs for Repair and Overhauling Service of Split Air Conditioners including Green AC, covering brands such as VOLTAS, LG, WHIRLPOOL, ONIRIC. Scope is service-based and to be delivered at Buyer Premises within the state of the consignee. While precise quantity and value are not disclosed, the tender emphasizes lifecycle service with OEM brand compatibility and market-life requirements. A key differentiator is the mandated availability of a local service office and a clear escalation framework to ensure responsive maintenance. The absence of BOQ items signals a focus on ongoing support, parts supply, and technical servicing capabilities aligned with government standards. Bidders should be prepared to demonstrate sustained post-sales support and brand-aligned spares availability.

Technical Specifications & Requirements

• Product/service: Repair and Overhauling Service for Split ACs including Green AC installations
• Brands included: VOLTAS, LG, WHIRLPOOL, ONIRIC; service must support these OEMs and maintain current market life of at least 1 year from procurement date
• Location requirement: Service office located in the state of the consignee with documentary evidence
• Service delivery: Dedicated escalation matrix with telephone support and a toll-free number for service
• Customer touchpoints: On-site servicing at government buyer premises with timely response and standardized maintenance procedures
• No fixed BOQ items; emphasis on long-term service capability, spare parts availability, and OEM-aligned expertise

Terms, Conditions & Eligibility

• Office of Service Provider: must be located in the consignee's state; evidence required
• Escalation: provide a detailed Escalation Matrix with direct contact numbers
• Support channel: dedicated/toll-free service lines for uninterrupted assistance
• Eligibility: bidders must demonstrate ongoing service capability for multiple OEM brands and post-warranty support readiness
• Documentation: provide proof of local presence and clear contact points for service coordination