All India Institute Of Physical Medicine And Rehabilitation Mumbai Annual Maintenance Service for Desktops, Laptops & Printers 2026

Tender Overview

All India Institute Of Physical Medicine And Rehabilitation Mumbai seeks Annual Maintenance Service for a range of Desktop PCs, Laptops and Peripherals including brands such as HP, Acer, Dell, Lenovo, Asus, HCL, Compaq, Canon, Ricoh and more. Estimated value is ₹594,500 with no BOQ items listed. Location is Mumbai, Maharashtra, and the scope includes on-site maintenance, troubleshooting, and basic networking support by a Mumbai-based service provider. A key differentiator is the mandatory pre-bid attendance and resident engineer requirements, plus monthly performance reporting. The procurement emphasizes vendor proximity, documented prior government/PSU experience, and adherence to the buyer’s expansion/variation allowances up to 50% under a flexible contract. This tender targets established IT maintenance providers capable of handling a broad range of IT assets and documenting service performance monthly.

Technical Specifications & Requirements

• Product/Service: Annual Maintenance Service for Desktops, Laptops and Peripherals (Desktop PC; Laptop; Multifunction Printer) across listed brands
• Location/Delivery: Mumbai base service provider; on-site maintenance; basic networking support
• Key terms: Pre-bid equipment inspection; mandatory attendance; monthly performance reports due within the first 7 days of each month
• Personnel: Resident engineer with minimum 3 years IT repair experience; vendor to submit details during bidding
• Compliance: EMD exemption if MSME/NSIC registered (provide exemption certificate)
• Contract flexibility: Option Clause up to 50% increase/decrease in quantity or duration; post-issuance adjustments require provider consent
• Reporting/Payment: Monthly performance report required before bill processing
• Additional: Bidder must be Mumbai-based and provide supporting documents

Terms, Conditions & Eligibility

• EMD: Not specified; MSME/NSIC exemption certificate allowed if registered
• Experience: Must show supply/PO experience with government/PSU or reputed private organisations; include Experience Certificate
• Delivery/Service: Service delivery governed by 2026-2027 SLA; on-site support by resident engineer
• Documentation: GST, PAN, experience certificates, prior PO copies, and vendor must submit pre-bid undertaking for IT equipment
• Penalties/SLAs: Monthly reporting required; performance-based payment processing; quantity variation up to 50%
• Location constraint: Service provider must be strictly Mumbai-based; documentary proof required
• Warranty/Support: Basic IT equipment management and networking support as part of AMC
• Misc: Failure to attend pre-bid meeting may lead to disqualification; bid offers must align with 50% option clause