Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; Dell,Annual Maintenan
Central Government Health Scheme (cghs)
PATNA, BIHAR
Posted:
21 May 2025
Closed:
31 May 2025
GEM
GEM
Central Government Health Scheme Desktop Laptop Printer Annual Maintenance Service Tender Patna Bihar 2026
Progress
Issue10-Jun-2026, 7:45 am
AwardPending
Quantity
185
Bid Type
Two Packet Bid
Categories
6
Tender Overview
Central Government Health Scheme (CGHS), Department of Health and Family Welfare, invites bids for Annual Maintenance Service of Desktops, Laptops, Printers and UPS across multiple brands (Dell, HP, Lenovo, Acer, HCL, Epson, Brother) in Patna, Bihar (800001). Scope covers on-site maintenance and service support for desktop PC, laptop, inkjet and laser printers, and online/offline UPS units. The contract allows a 25% variation in quantity or duration pre- and post-issuance, aligning with lump-sum service flexibility. Estimated value and EMD are not disclosed. This procurement emphasizes structured service responsiveness, vendor presence in Patna, and adherence to buyer ATC terms.
Technical Specifications & Requirements
- Service category: Annual Maintenance Service for Desktop PCs, Laptops, Printers (Inkjet, Monochrome Laser, Color Laser), Multifunction Printers, and 5 KVA Online UPS.
- Brand scope: Dell, HP, Lenovo, Acer, HCL, Epson, Brother; OEM service capability required.
- Location proof: Bidder must show Patna branch office with valid establishment or GST certificate showing Patna address.
- MSE eligibility: Only bidders with MSE NIC code 9511 accepted.
- Documentation: Annexure A & B duly filled; GST returns for Oct 2025 - Dec 2025 or FY 2025-26; prior govt/PSU experience certificates and supply/purchase orders.
- Support & contact: Dedicated toll-free service number required.
- EMD/financials: Not disclosed in summary; bidders must meet standard EMD/documentation per ATC.
Terms, Conditions & Eligibility
- 25% quantity/contract duration variation allowed at bid issue and contract issuance, with post-issuance cap at 25% (lump-sum scope may extend accordingly).
- Certificates must be uploaded as requested in the Bid Document/ATC; non-submission leads to rejection.
- Branch proof in Patna via Shop & Establishment or GST address validation.
- MSE eligibility: Only bidders with NIC code 9511 will be accepted as valid MSE.
- Annexures A & B must be downloadable, filled, signed, and sealed.
- GST return documentation for Oct–Dec 2025 or 2025–26 financial year is essential.
- Experience evidence: Govt/PSU or renowned private supply orders must be provided.
Key Specifications
-
Product categories: Desktop PC maintenance, Laptop maintenance, Printer maintenance (InkJet, Mono Color Laser), Multifunction Printer maintenance, Online 5 KVA UPS maintenance
-
Brands covered: Dell, HP, Lenovo, Acer, HCL, Epson, Brother
-
Delivery/onsite service coverage at CGHS Patna locations
-
Service level: on-site preventive maintenance, break/fix, parts replacement within SLA
-
Warranty/AMC standards: not specified in tender text; check Annexures for response times
Terms & Conditions
-
Variation in contract quantity/duration up to 25% is permitted
-
Patna branch proof required (Shop & Establishment or GST certificate)
-
MSE NIC code 9511 validity required for eligibility
-
Annexures A and B must be completed and sealed
-
Latest GST returns or financial-year statements must be uploaded
Important Clauses
Payment Terms
Not specified in summary; follow ATC—likely milestone or monthly payments post service delivery
Delivery Schedule
Not specified; ATC will govern delivery/response times and SLA expectations
Penalties/Liquidated Damages
Not specified; typical tenders include LD for non-performance per scope of work
Bidder Eligibility
-
Patna branch presence with valid proof (Shop & Establishment or GST address)
-
MSE NIC code 9511 registration
-
Experience certificates for Govt/PSU or reputed private sector
-
OEM/service-authorized affiliation for applicable brands
-
Submission of Annexure A & B signed and sealed
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
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Authority Records
MINISTRY OF HEALTH AND FAMILY WELFAREHEALTH AND FAMILY WELFARE DEPARTMENT
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Bid Preparation
GeM Registration
Document Filing
Free consultation · 24h response
Documents 4
GeM-Bidding-9441738.pdf
Main Document
Other Documents
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Other Documents
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GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
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Controller General Of Defence Accounts Maintenance Tender Desktops Laptops Peripherals 2026 Rajasthan-like Scope 112500 ISA
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GEM
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Historical Data
Required Documents
1
GST Registration Certificate with Patna address
2
PAN Card
3
Experience certificates for supply to Govt/PSU/renowned private organizations
4
Financial statements / turnover evidence
5
EMD payment proof (per ATC)
6
Technical bid documents and compliance certificates
7
OEM authorizations or service partner certifications
8
Shop and Establishment Certificate (Patna) or proof of branch
9
MSE certificate with NIC code 9511 (if applicable)
10
Latest GST returns Oct 2025-Dec 2025 or FY 2025-26
Frequently Asked Questions
Key insights about BIHAR tender market
How to bid for CGHS Patna AMS for desktops and printers?
Bidders must meet eligibility criteria including Patna branch proof, MSE NIC 9511, Annexures A and B, and GST returns Oct–Dec 2025. Prepare experience certificates showing govt/PSU deployments, OEM authorizations, and technical bid documentation. Ensure adherence to the 25% scope variation clause and submit all required documents as per ATC.
What documents are required for CGHS Desktops Laptops AMS in Patna?
Submit GST certificate with Patna address, PAN, latest GST returns (Oct–Dec 2025 or FY 2025–26), experience certificates for govt/PSU orders, financial statements, EMD proof, technical bid, and OEM authorizations. Also include Annexures A and B signed and sealed and Patna branch proof (Shop & Establishment or GST).
What are the technical specifications for maintenance of printers Patna bid?
Tender covers InkJet, Monochrome Laser, Color Laser printers, and multifunction printers; service scope includes on-site preventive maintenance, break/fix, and parts replacement. OEM support required for Epson, HP, Brother; strictly adhere to service SLAs and warranty conditions as per Annexures.
What is the EMD requirement for CGHS Patna tender 2026?
EMD details are not explicitly disclosed in the summary; bidders should refer to ATC documents for the exact amount, mode of payment, and validity. Ensure EMD compliance with online or DD payment per the tender terms and provide payment proof with bid submission.
When is the contract variation allowed for CGHS Patna AMS?
The buyer may increase or decrease contract quantity or duration up to 25% at the time of contract issue, and up to 25% post-issuance with acceptance. For lumpsum contracts, the scope of work can increase by 25% with service provider consent.
What brands are included under CGHS AMS in Patna?
Included brands cover Dell, HP, Lenovo, Acer, HCL for desktops and laptops; printers from Epson, Brother, HP; and UPS 5 KVA maintenance by CGHS Patna. Service providers must demonstrate OEM compatibility and authorized support capabilities.
What proof of Patna branch is acceptable for eligibility?
Acceptable proofs include a valid Shop and Establishment Registration certificate from the Patna state or a GST certificate showing Patna address. This validates the bidder’s local presence required for service responsiveness and installation support.
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Documents 4
GeM-Bidding-9441738.pdf
Main Document
Other Documents
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Other Documents
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GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS