Directorate General Of Quality Assurance Photocopier Maintenance Tender Karnataka Canon OEM Authorized 2026

Tender Overview

The Directorate General Of Quality Assurance (DGQA), under the Department of Defence Production, seeks an OEM-authorized service provider for annual maintenance of Canon monochrome and laser photocopiers, including separate drum and toner components. The estimated value is ₹80,000, with a per-page monthly pricing model covering all consumables and spares. A service center must be located in the state of the consignee, and a dedicated toll-free support line is required. Head office must be in Karnataka to ensure prompt correspondence and support. This contract emphasizes responsive service and authentic OEM support.

Technical Specifications & Requirements

• Service scope based on a monthly per-page charge, inclusive of all consumables, spares, drum, and toner.
• Required OEM authorization from Canon; OEM/service provider must furnish authorization certificate with contact details.
• Service provider head office must be located in Karnataka; regional office presence in the state is essential for field support.
• Dedicated toll-free service number or toll-free hotline for service support must be available.
• No technical specs are listed; however, the procurement targets Canon monochrome and laser photocopiers with possible separate drum and toner components.
• BoQ shows zero items; emphasis is on maintenance service and timely response capabilities.
• Ensure compliance with any ATC/corrigendum certificates uploaded with bid submission.

Terms & Eligibility

• Quantity/duration may be adjusted up to 25% at contract issue and during execution per the buyer clause.
• Quotes must be per-page monthly basis, inclusive of consumables and spares.
• Bidders must upload all requested certificates; non-submission may lead to rejection.
• Service provider must have a dedicated support line and an in-state office; OEM authorization required.
• Head office in Karnataka; Manufacturer Authorization if bidding through an authorized distributor.