Kendriya Vidyalaya Sangathan Annual Maintenance Service for Desktops, Laptops, Printers & CCTV Audio Conferencing Gurgaon Haryana 2026
Progress
Tender Overview
Kendriya Vidyalaya Sangathan invites bids for Annual Maintenance Service covering desktops, laptops and peripherals, including printers (monochrome, laser, composite cartridge), and audio conferencing systems with ceiling mount cameras and CCTV cameras in Gurgaon, Haryana. The scope spans multiple device categories under a single AMS contract with a potential 25% increase in quantity or duration at the buyer’s option. The RFP emphasizes standalone service delivery with a dedicated support channel and an escalation matrix. No BOQ items are listed, and the tender notes that the contract may be adjusted within the stated 25% clause. This procurement targets comprehensive maintenance for school IT assets and surveillance/communication equipment managed by the organization. Unique aspects include non-OEM/ASP designation and mandatory service-support commitments.
Technical Specifications & Requirements
- Categories covered: desktops, laptops, printers (mono, laser, cartridge), audio conferencing systems, ceiling-mount cameras, CCTV cameras.
- Scope cue: Annual maintenance with option to scale up to 25% in quantity or contract duration.
- Support requirements: dedicated/toll-free service hotline and a formal escalation matrix for service issues.
- Vendor note: not designated as OEM or ASP; emphasis on independent AMS capability and responsive support.
- Documentation expectations: compliance with bid terms and ATC/Corrigendum as applicable.
- Delivery context: maintenance services likely across KV campuses in Gurgaon region; no explicit BOQ items published.
Terms, Conditions & Eligibility
- EMD/status: not disclosed in the available data; bidders should prepare as per standard EMD practice.
- Financial standing: bidders must not be under liquidation or bankruptcy; provide an undertaking.
- Certificates/Docs: upload required certificates as per bid document and ATC; ensure technical/commercial bids include OEM authorizations if applicable.
- Service obligations: dedicated toll-free support and escalation matrix must be provided by bidder/OEM.
- Variation clause: 25% adjustment rights for quantity or duration; lump-sum services allow scope increase with consent.
- Warranty/penalties: penalties or LD not specified in the data; ensure compliance with tender terms and any atc provisions.
Key Specifications
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- Service scope: Annual Maintenance Service for desktops, laptops, printers (mono, laser, composite cartridge), audio conferencing systems, ceiling-mounted cameras, and CCTV cameras
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- Variation rights: up to 25% increase in contract quantity or duration
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- Support mechanism: dedicated toll-free service number and formal escalation matrix
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- Delivery/coverage: maintenance across Kendriya Vidyalaya Sangathan facilities in Gurgaon, Haryana
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- OEM status: Not specified as OEM/ASP; emphasis on independent AMS capability
Terms & Conditions
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Key Term 1: 25% contract quantity/duration variation rights
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Key Term 2: Dedicated toll-free service support with escalation matrix
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Key Term 3: Non-OEM/ASP designation; independent AMS capability expected
Important Clauses
Payment Terms
Not specified in data; bidders should align with standard government AMS practices and ATC guidance
Delivery Schedule
Delivery/augmentation rights under 25% variation; exact timelines to be defined in contract issuance
Penalties/Liquidated Damages
Not specified in available data; bidders should refer to ATC for LD terms
Bidder Eligibility
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Demonstrated AMS experience for IT hardware and peripheral maintenance
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Stable financial status with no liquidation or bankruptcy
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Ability to provide dedicated toll-free service and escalation matrix
Tender Data
Bid Details
Quantity
74
Bid Type
Two Packet Bid
Bid Validity
60 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
Bid Splitting Applied
No
Requirements
Min. Avg. Annual Turnover
5
Experience Required
5 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Annual Maintenance Service - Desktops, Laptops and Peripherals - Printer (Monochrome , Laser , Composite Cartridge ); Any Type Mono Single Function Printer , ANNUAL MAINTENANCE SERVICE - AUDIO CONFERENCING SYSTEM - Ceiling Mount Camera; Any Type CCTV Camera; Neither OEM nor ASP
Delivery Details
Delivery Locations
1
Delivery Cities
Gurugram
Delivery Pincodes
122001
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Vinod Kumar Yadav | 122001,Kendriya Vidyalaya No- 1 Air Force Station, Sector-14, Old Delhi - Gurgaon Road, Gurgaon Haryana - 122001 | Gurugram | Haryana | 122001 | 3 | - | Number of Resident engineers : 0 Number of technicians : 0 |
Authority Records
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Documents 4
GeM-Bidding-9951892.pdf
Main Document
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
5
Corrigendum Updates
1 Update Update
Extended Deadline
12-Oct-2026, 1:30 pm
Opening Date
13-Oct-2026, 1:30 pm
Required Documents
GST registration certificate
Permanent Account Number (PAN) card
Experience certificates of similar AMS projects
Financial statements (audited/P&L & balance sheet)
EMD/Security deposit documents (as per bid terms)
Technical bid documents demonstrating AMS capabilities
OEM authorizations or certifications (where applicable)
Escalation matrix and dedicated support contact details
Frequently Asked Questions
Key insights about HARYANA tender market
How to bid for KV Sangathan IT AMS in Gurgaon Haryana 2026
Bidders must submit GST, PAN, experience certificates, financial statements, EMD documents, technical bid, and OEM authorizations as applicable. Ensure dedicated toll-free service contact and escalation matrix are provided. The tender allows up to 25% variation in quantity or duration; confirm terms in ATC and submit all required documents with the bid.
What documents are required for KV Gurgaon maintenance tender 2026
Required documents include GST registration, PAN, experience certificates for similar AMS projects, recent financial statements, EMD documentation, technical bid, and OEM authorizations if required. Also provide proof of dedicated service channel and escalation matrix per bid terms to participate.
What are the technical scope items in this KV procurement tender
Technical scope covers maintenance for desktops, laptops, printers (mono/laser/composite cartridge), audio conferencing systems, ceiling-mount cameras, and CCTV cameras. There is no published BOQ; bidders must address maintenance across all listed categories under the AMS contract.
When is the variation clause applicable in KV Gurgaon AMS tender
The contract allows a 25% increase or decrease in either quantity or duration at the time of contract issuance, and the buyer may extend scope by up to 25% with consent after award. Plan resources accordingly to manage potential variations.
Which organization is issuing the AMS tender for IT assets in Haryana 2026
The tender is issued by Kendriya Vidyalaya Sangathan under the Department of School Education and Literacy for facilities in Gurgaon, Haryana. It targets maintenance of IT and surveillance/peripheral equipment across KV campuses.
What support terms are required in KV Gurgaon AMS tender
Bidders must provide a dedicated toll-free service number and an escalation matrix for service support as part of the submission. This ensures prompt resolution of faults and clear contact pathways for KV assets.