Indian Navy SETTING UP OF DEDICATED CENTRE FOR MANAGEMENT OF DIGITAL INITIATIVES NCIMS SPARSH DTS SPARROW IGOT EHRMS Ernakulam Kerala 2026

Tender Overview

The Indian Navy, Department Of Military Affairs, invites proposals for the setting up of a dedicated Centre for Management of Digital Initiatives including NCIMS, SPARSH, DTS, SPARROW, IGOT and EHRMS, with an in-house training centre, located in Ernakulam, Kerala. The procurement is structured as a turnkey setup and requires the bidder to establish a local service presence, provide warranty for 12 months post-service completion, and ensure ongoing service support via a dedicated toll-free number. The contract allows quantity/duration adjustments up to 50% before award and up to 50% after award, ensuring adaptability to project scope. EMD is ₹70,164. A mandatory execution condition requires establishing an in-state service office within 15 days of award or contract termination. The L1 vendor shoulder warranty obligations and service commitments, with a need for documented proof of GSTIN and PAN.

Technical Specifications & Requirements

• Product/Service: SETUP and ONGOING MANAGEMENT for NCIMS SPARSH DTS SPARROW IGOT EHRMS with in-house training
• Location: ERNAKULAM, KERALA, 682001
• EMD: ₹70,164; no BOQ items listed; emphasis on service readiness and localization
• Standards/Compliance: local office in consignee state; dedicated/toll-free service line; escalation matrix; 12-month warranty post-completion; service availability documentation
• Eligibility: PAN, GSTIN, banking details; office establishment undertaking within 15 days if not existing in Kerala
• Clause: 50% quantity/duration variation permissible pre/post award; warranty and service commitments required
• Documentation: PAN, GSTIN copies; cancelled cheque/NEFT mandate; proof of local office capability

Terms, Conditions & Eligibility

• EMD: ₹70,164 required; bid security details specified in terms
• Office presence: Service provider must have an office in the state of the consignee (Kerala) or provide undertaking to establish within 15 days of award
• Warranty: 12 months post service completion by L1 vendor
• Service support: Dedicated toll-free number; escalation matrix for support contacts
• Documentation: PAN, GSTIN, bank details; proof of local office readiness
• Quantity/duration: Up to 50% increase/decrease allowed at contract issue and post-issue with acceptance by bidder
• Penalties: Immediate termination for failure to establish local office within 15 days; other penalties not specified, include escalation mechanisms