Accountant General, Madhya Pradesh AMS Tender Bhopal Desktops Laptops Peripherals 2026

Tender Overview

Organization: Accountant General, Madhya Pradesh. Location: Bhopal, Madhya Pradesh 462001. Product/Service: Annual Maintenance Service (AMS) for Desktops, Laptops and Peripherals including brand-specific items from HP, Canon, Emerson, Keptron, HPE, and Microtek. Estimated Value: ₹621,315.00. Scope covers maintenance for multiple device categories: Desktop PCs, Laptops, Printers (Monochrome Laser with Separate Drum and Toner), Scanners, UPS (Online 6 KVA, Online 2 KVA, Offline 1 KVA, Offline 600-650 VA), and Servers. The tender emphasizes service and support for a consolidated AMS across listed OEMs. A unique requirement is a dedicated toll-free service/support line. No BOQ items available, signaling a broad, service-centric engagement rather than a single SKU purchase. The opportunity sits within the Madhya Pradesh government procurement ecosystem and targets providers capable of cross-brand AMS with robust SLA commitments. This tender requires bidders to align with government procurement practices and provide comprehensive post-warranty and on-site support as part of the AMS package. Unique aspects include multi-brand maintenance across imaging, printing, and server peripherals and a single-point contact for service support.

Technical Specifications & Requirements

• Product/Service scope: Annual maintenance for HP Desktops/Laptops/Printers, Canon Scanners, Emerson UPS Online 6 KVA, Keptron UPS variants (Online 2 KVA, Offline 1 KVA, Offline 600-650 VA), HPE Servers, and Microtek UPS.
• Delivery/Support Model: On-site or remote troubleshooting as per SLA; multi-vendor coordination likely required.
• Brand coverage: Cross-brand AMS across listed OEMs; no single-vendor exclusive clause documented.
• Value indicator: Estimated value signals service-level contract scope rather than capex purchase.
• Documentation cues: Dedicated toll-free service number requirement noted in ATC.
• Eligibility hints: Service capability across desktops, laptops, printers, scanners, and UPS systems; experience with OEM-specific maintenance may be implied but not enumerated.
• Standards: Not explicitly specified; bidders should infer standard AMS practices and OEM-certified technicians where possible.
• Warranty/Support: Not specified; bidders should propose response times and call-out SLAs as part of the AMCs.
• Geography: Location anchored to Bhopal, MP; service coverage must meet regional availability.

Terms, Conditions & Eligibility

• Dedicated Toll-Free Support: Bidders must provide a dedicated/toll-free number for service support.
• EMD: Not specified in the data provided.
• Eligibility criteria: Must demonstrate capability to maintain multi-brand devices including HP, Canon, Emerson, Keptron, HPE, and Microtek; prior experience in AMS for desktops, laptops, printers, scanners, and UPS is implied.
• Delivery timeline: No explicit delivery window is listed; bidders should propose standard AMC activation timelines post-award.
• Payment terms: Not specified; bidders should seek clarity on milestone and monthly settlement terms during bid response.
• Documents: Submit OEM authorizations (where applicable), service capability statements, and past AMS experience certificates; GST/PAN may be required as standard tender documents.
• Penalties/SLAs: Not described; bidders should propose response times, resolution SLAs, and LDs as part of the technical bid.
• Warranty/AMC specifics: Not detailed; emphasize inclusive maintenance coverage across all listed devices.
• ATC notes: Buyer-added ATC requires dedicated service support; ensure alignment with bidder’s support structure.