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Southern Railway UTS Thermal Ticket Printer Tender Chennai Tamil Nadu 2025 - Onsite 3-Year Warranty

Bid Publish Date

18-Oct-2025, 10:19 am

Bid End Date

10-Nov-2025, 11:00 am

EMD

₹3,14,300

Location

CHENNAI , TAMIL NADU

Progress

Issue18-Oct-2025, 10:19 am
AwardPending
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Quantity

800

Bid Type

Single Packet Bid

Categories 3

QUEUING CONTROL SYSTEM TICKETING MACHINE TICKET VENDING MACHINE

Tender Overview

Southern Railway (Indian Railways) invites bids for the procurement of a UTS Thermal Ticket Printer to support ticketing operations in Chennai, Tamil Nadu. The contract covers Supply, Installation, Testing and Commissioning (SITC) with an estimated value not disclosed and an EMD of ₹314,300. The tender allows a quantity variation of up to 25% during order placement and currency. The scope includes on-site delivery, and the bidder must provide two or three-year warranty considerations as part of post-installation support. A Manufacturer Authorization clause applies for OEMs or distributors, ensuring OEM-level compliance. The procurement emphasizes compatibility with multiple interfaces and regional language support, distinguishing it by its universal connectivity and regional adaptation features.

Technical Specifications & Requirements

  • Product: UTS Thermal Ticket Printer suitable for Indian Railways ticketing
  • Interface compatibility: prints independent of connection type; supports serial, USB, and Parallel ports
  • Regional language support: includes other regional languages as part of print capability
  • Warranty: On-site Comprehensive Warranty with coverage for print head and cutter (duration to be aligned with tender terms, 3-year baseline from buyer terms)
  • Delivery & SITC: includes Supply, Installation, Testing and Commissioning at consignee location; real-time on-site support
  • OEM/Authorization: mandatory Manufacturer Authorization from OEM for distributors/sellers
  • Location: deployment at Chennai, Tamil Nadu; alignment with Indian Railways standards

Terms & Eligibility

  • EMD: ₹314,300 (required via acceptable method per tender terms)
  • Delivery window: delivery date flexibility tied to option clause; delivery extension mechanics allow up to additional time as specified, with minimum 30 days
  • Purchase preference: MSE preference per policy; manufacturer must be the quoted entity for goods; price matching with L-1+15% margin possible for 15% of total value
  • Warranty: 3 years from final acceptance/installation; OEM warranty certificates to be furnished at time of delivery
  • Authorization: OEM authorization form/certificate required; bidders must submit with bid
  • Documentation: GST, PAN, experience certificates, financial statements, and EMD details as part of submission

Key Specifications

  • Product/Service Names: UTS Thermal Ticket Printer for Indian Railways

  • Quantities/Scope: SITC including Supply, Installation, Testing and Commissioning; quantity may vary by up to 25% per option clause

  • EMD/Estimated Value: EMD ₹314,300; estimated value not disclosed in tender

  • Experience/Eligibility: OEM authorization required for distributors; MSE preference rules apply

  • Specifications/Standards: USB/Serial/Parallel interface compatibility; on-site warranty for print head and cutter

Terms & Conditions

  • Key Term 1: Delivery quantity can vary by +25% during contract; extended delivery time rules apply

  • Key Term 2: On-site 3-year warranty including print head and cutter; OEM certificates required at delivery

  • Key Term 3: Purchase preference for MSEs with Manufacturer Authorization; price matching up to L-1+15% for 15% of total value

Important Clauses

Payment Terms

EMD amount ₹314,300 required; SITC scope; payment terms to be defined in contract per tender conditions

Delivery Schedule

Option clause allows 25% quantity variation; delivery period calculated as specified and may extend per extended delivery period with minimum 30 days

Penalties/Liquidated Damages

Penalties/LD not explicitly stated in the provided data; standard procurement terms to apply per Railways/GEM conditions

Bidder Eligibility

  • Manufacturer or OEM authorization submitted for product offered

  • Eligibility for MSE purchase preference evidenced via policy documents

  • Experience certificates demonstrating capability to supply and install UTS printers for large-scale government deployments

Documents 5

GeM-Bidding-8445875.pdf

Main Document

CATALOG-Specification-1

CATALOG Specification

Technical Specification/Buyer Specification Document

TECHNICAL

Buyer uploaded ATC document

ATC

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

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Technical Specifications 1 Item

Item #1 Details

View Catalog
Category Specification Requirement
GENRIC FEATURE Other Regional Language Assamese, Bengali, Gujarati, Kannada, Kashmiri, Konkani, Malayalam, Manipuri, Marathi, Nepali, Oriya, Punjabi, Sanskrit, Sindhi, Tamil, Telugu, Urdu, Bodo, Santhali, Maithili, Dogri
GENRIC FEATURE Interface Hint: Printer should print ticket irrespective of the fact whether it is connected to serial, USB or Parallel port Bi-directional Serial and USB
WARRANTY On site Comprehensive Warranty (including print head and cutter) (in Years) 3

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Required Documents

1

Experience Criteria

2

Past Performance

3

OEM Authorization Certificate

4

Additional Doc 1 (Requested in ATC)

5

Additional Doc 2 (Requested in ATC)

6

Additional Doc 3 (Requested in ATC)

7

Additional Doc 4 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria

8

the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer

Frequently Asked Questions

Key insights about TAMIL NADU tender market

How to bid for the UTS thermal printer tender in Chennai 2025?

Bidders must submit OEM authorization, GST and PAN, experience certificates, financial statements, and EMD ₹314,300. The bid requires SITC (Supply, Installation, Testing and Commissioning) with on-site 3-year warranty for print head and cutter, plus adherence to 25% quantity variation.

What documents are required for Southern Railway printer procurement in Chennai?

Required documents include GST certificate, PAN, manufacturer authorization, experience certificates for similar projects, financial statements, EMD proof of ₹314,300, technical bid, and OEM certificates. Ensure all documents map to tender terms and supplier capabilities.

What are the technical specs for the UTS printer in this bid?

The printer must support USB, Serial, and Parallel interfaces and provide printing regardless of connection type; it should offer regional language support, and include on-site warranty for print head and cutter for three years from final acceptance.

When is the delivery timeline and option clause for quantity variation?

Quantity may vary by up to 25% at order placement and during the contract. Delivery timing follows the option clause with minimum 30 days for any extended period, starting from the last date of the original/extended delivery order.

What is the EMD amount and its submission method for this tender?

EMD is ₹314,300. Submission must follow tender guidelines, typically via demand draft or online payment as specified; ensure EMD is submitted with the bid to qualify as a valid submission and to enable eligibility for processing.

What warranty is required for the UTS thermal printer?

A 3-year on-site comprehensive warranty is required, covering the print head and cutter. OEM warranty certificates must be provided at the time of delivery, ensuring post-installation support at the consignee location in Chennai.