Police Commissioners Office Surat Software Support Services 2.0 CRIS FACE 1 Application Tender Gujarat 2025

Tender Overview

The opportunity is issued by the Police Commissioners Office Surat (Gujarat) for Software Support Services 2.0 - CRIS FACE 1; Application Software; Proactive Monitoring Services in Surat, Gujarat (PIN 394101). The tender carries an estimated value of ₹3,540,000 and an EMD of ₹106,200. The contract includes an option clause allowing up to 25% increase/decrease in quantity or duration before award, and an excess settlement mechanism enabling service charges up to a defined percentage of item-level total value, with mandatory supporting documents. No BOQ items are listed, indicating a potentially service-oriented scope rather than hardware procurement. Vendors should prepare for a software support and monitoring engagement with strict adherence to ATC guidance.

• Organization: Police Commissioners Office Surat
• Location: Surat, Gujarat (394101)
• Category: Software Support Services 2.0, CRIS FACE 1, Application Software, Proactive Monitoring
• Estimated value: ₹3,540,000; EMD: ₹106,200
• Key differentiators: 25% quantity/duration adjustment prior to contract issuance and excess settlement invoicing option
• Unique tender aspect: Absence of BOQ items suggests a service-bias procurement with emphasis on SLAs and ATC terms

Technical Specifications & Requirements

• No explicit product or technical specifications are provided in the tender data.
• Applicable framework includes service-oriented terms: CRIS FACE 1 application support, proactive monitoring, and general software maintenance
• Notable terms to monitor: 25% fluctuation in contract quantity/duration, and the excess settlement option allowing additional charges with documentary support
• ATC document referenced; bidders should review the uploaded ATC for compliance, service-level agreements (SLAs), response times, and reporting formats
• Potential bidder considerations: capability to deliver remote/software maintenance, incident handling, patch management, and performance monitoring for the CRIS FACE 1 application
• Compliance expectations: adhere to the buyer’s ATC and any state-level home department requirements for software support services

Terms, Conditions & Eligibility

• EMD: ₹106,200 (requires submission as part of bid security)
• Quantity/Duration: allow up to 25% variation before award; post-award changes restricted to 25%
• Excess settlement: service providers may include additional charges up to the specified percentage with required supporting documents
• Documentation: bidders must review and comply with the uploaded ATC; ensure readiness to provide SLA proof, incident logs, and performance reports
• Submission readiness: typical prerequisites include GSTIN, PAN, technical bid, financial statements, and OEM authorizations where applicable
• Warranty/Maintenance: service-based, expect SLAs around uptime, response times, and issue resolution targets
• Location focus: tender for Surat, Gujarat; ensure regional compliance and support coverage
• Note: No BOQ items; emphasis on software service delivery and monitoring capabilities rather than hardware supply