Custom Bid for Services - ----
Indian Army
Posted:
1 October 2025
Closed:
14 October 2025
GEM
Tender Overview
The Controller General Of Defence Accounts invites bids for IT services in West Delhi, Delhi 110008, with an estimated value of ₹12,50,000. The procurement targets structured IT service delivery, AMC for multiple PCs, and skilled manpower per government minimum wages. Bidders must align with CMMI Level 3 or higher, and hold GST, PAN, and ISO certifications (9001, 20000, 27001). A key differentiator is the mandatory AMC in hand for at least 500 computers in one work order, plus minimum three government clients in the last three years. An extension option allows up to two additional years subject to service satisfaction. The buyer requires a dedicated local service office in the consignee state and a toll-free service line. This tender emphasizes robust service support, escalation matrices, and compliance with defence sector procurement norms.
The opportunity targets IT services with formal pre-qualification, including brand authorizations for at least two of HP, DELL, Cisco, and Microsoft, and a payroll of at least 25 service engineers. The procurement is positioned as a structured service contract, with quantity/duration flexibility up to 25%, and a unique clause mandating the service provider to disburse staff salaries upfront. This reflects the Defence Accounts framework prioritizing stability, security compliance, and rapid responsiveness.
The tender presents a clear path for bidders with strong IT service track records, validated certifications, and a proven government engagement history to participate in a defence-adjacent IT services procurement in Delhi. The combination of AMCs, authorised brand partnerships, and a dedicated local support office defines the competitive landscape for bidders.
