Rural Development Department Bihar Integrated Security Surveillance System Service Katihar Bihar 2026

Bidders must submit GST, PAN, and experience certificates, plus financial statements and EMD as per ATC. The project requires a Bihar-based service office and an escalation matrix for after-sales support. Ensure all mandatory certificates are uploaded with the bid document and respond to any ATC corrigenda.

Required documents include GST certificate, PAN, two to three years of experience certificates in security surveillance, financial statements, EMD proof, OEM authorizations if needed, and an escalation matrix for support. Ensure Bihar-based service facility proof is provided in the submission.

Delivery terms mandate maintenance and monitoring services for buyer premises with remote video monitoring, NAS storage and recording devices. The service office must be in Bihar, and bidders must include an escalation matrix. The ATC allows up to 50% scope changes with client consent.

Submit all certificates requested in the bid document and ATC. This includes GST, PAN, security system experience certificates, and any OEM authorizations. Ensure compliance with client-specified service and support certification where applicable.

The buyer may increase or decrease contract quantity or duration by up to 50% at contract issue, and post-issue up to 50% with consent. Lumpsum-based service contracts may see scope/value adjustments with service provider agreement.

Provide a detailed escalation matrix with telephone numbers and designated points of contact for service support. The service provider office must be located in Bihar to ensure timely on-ground support.

Eligibility includes Bihar-based service facility, submission of mandatory certificates, demonstrated security surveillance capability, and provision of a credible escalation matrix. Compliance with ATC and any corrigenda is mandatory to avoid rejection.

Exact submission dates are not provided in the data; bidders should monitor tender portal notices and ATC updates for entry deadlines, document uploads, and any corrigenda related to this Katihar security system procurement.