ANNUAL MAINTENANCE SERVICE -DATA CENTER ASSETS - Storage & Backup Devices; Operating System softwar
Industries Commissionerate
Posted:
18 July 2025
Closed:
2 August 2025
GEM
GEM
Indian Bank Backup Software License AMS Tender Chennai Tamil Nadu 2026 - OEM Authorized Service Provider
Bid Publish Date
04-Jul-2026, 10:58 pm
Bid End Date
27-Jul-2026, 3:00 pm
EMD
₹3,00,000
Location
Progress
Issue04-Jul-2026, 10:58 pm
AwardPending
Quantity
124
Bid Type
Two Packet Bid
Categories
3
Tender Overview
Indian Bank, Department of Financial Services, seeks annual maintenance service for data center assets focusing on Backup Software License with OEM Authorized Service Provider requirements, located in Chennai, Tamil Nadu. The tender indicates an EMD of ₹300,000 and includes bid-specific ATC terms. There are no BOQ items listed, signaling a framework/AMS engagement rather than a fixed-items supply. The contract may allow scope adjustments up to 50% of quantity or duration, enabling flexible renewal or expansion subject to agreement. This procurement targets ongoing AMS support for critical backup software licenses at the bank’s Chennai data center.
Technical Specifications & Requirements
- Product category: Backup Software License with AMS for data center assets; OEM Authorized Service Provider involvement.
- Scope: Annual Maintenance Service (AMS) for backup software licenses (no detailed SKU/version provided in data).
- EMD: ₹300,000 (enforced as bid security).
- Location: Chennai, Tamil Nadu – 600001; on-site or remote AMS support likely required by bank’s data center operations.
- Special clauses: 50% quantity/duration variation rights at RFP issue and post-issuance within contract terms; refer to ATC for additional eligibility and scope.
- No BOQ items specified; bidders should align with OEM-supported backup software licenses and standard AMS practices.
- Compliance: OEM Authorized Service Provider background implied; confirm product-specific maintenance standards and response times.
Terms, Conditions & Eligibility
- EMD: ₹300,000 via acceptable payment mode as per tender terms.
- Quantity/Duration: 50% flex up/down at contract issue and acceptance; lumpsum service scope may extend with provider consent.
- Documentation: Complete RFP eligibility criteria and scope per uploaded ATC; bidders must review attached ATC document.
- Delivery/Performance: AMS support for backup software licenses to be aligned with bank’s Chennai data center operations; ensure uptime and response commitments per OEM guidelines.
- Penalties/Warranty: Not explicitly detailed in data; verify ATC for SLA penalties and warranty terms during bid submission.
Key Specifications
-
Product/service names: Backup Software License AMS and OEM Authorized Service Provider support
-
Estimated value: Not disclosed; EMD: ₹300,000
-
Geography/installation: Chennai, Tamil Nadu
-
Standards/Compliance: OEM-authorized service guidelines implied; verify with ATC
-
Delivery/Support: Annual Maintenance Service for data center backup software licenses; generic SLA expectations to be confirmed
Terms & Conditions
-
EMD of ₹300,000 required; payment terms per T&C visible in ATC
-
Quantity/duration may be increased up to 50% after contract issue
-
Complete RFP with eligibility criteria and scope included in uploaded ATC document
Important Clauses
Payment Terms
EMD of ₹300,000; payment terms to be defined in the ATC document and RFP
Delivery Schedule
Annual Maintenance Service for backup software licenses; delivery/SLAs aligned with Chennai data center operations per OEM guidelines
Penalties/Liquidated Damages
Penalties, penalties or LD terms to be detailed in the ATC; verify SLA-based remedies and service credits
Bidder Eligibility
-
OEM Authorized Service Provider for backup software licenses
-
Experience in AMS for data center backup solutions in banking/financial sector
-
Financial viability and ability to meet EMD requirements of ₹300,000
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
Yes
Item Category
ANNUAL MAINTENANCE SERVICE -DATA CENTER ASSETS - Backup Software License; Backup Software License; OEM Authorised Service Provider
Advisory Bank
State Bank of India
ePBG Percentage
5%
ePBG Duration (Months)
30
Payment Timelines
Payments shall be made to the Seller within 30 days of issue of service delivery acceptance certificate (SDAC) and on-line submission of bills (This is in supersession of 10 days time as provided in clause 12 of GeM GTC)
Pre-Bid & Qualification
Pre-Bid Date
10-07-2026 16:00:00
Pre-Bid Venue
Please refer RFP document for Pre-Bid Meeting details
Delivery Details
Delivery Locations
1
Delivery Cities
Chennai
Delivery Pincodes
600001
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Rikesh Ramakant Shah | 600001,Indian Bank Head Office, Information Technology Department, Fourth Floor, 66 - Rajaji Salai, Chennai | Chennai | Tamil Nadu | 600001 | 124 | - | - |
Authority Records
MINISTRY OF FINANCEFINANCIAL SERVICES DEPARTMENTINDIAN BANK
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Documents 4
GeM-Bidding-9562184.pdf
Main Document
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
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Required Documents
1
Experience Criteria
2
Certificate (Requested in ATC)
3
OEM Authorization Certificate
4
Additional Doc 1 (Requested in ATC)
5
Additional Doc 2 (Requested in ATC)
6
Additional Doc 3 (Requested in ATC)
7
Additional Doc 4 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
8
the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
Frequently Asked Questions
Key insights about TAMIL NADU tender market
How to bid for the backup software AMS tender in Chennai with OEM authorization
Bidders must meet the eligibility criteria in the uploaded ATC, provide ₹300,000 EMD, and demonstrate OEM authorization for the backup software licenses. Ensure capability for 50% scope adjustment post-issuance and align with bank’s data center AMS requirements in Tamil Nadu.
What documents are required for Indian Bank AMS backup software bid in Chennai
Submit GST certificate, PAN, experience certificates for data center AMS, financial statements, bid security of ₹300,000, OEM authorization proof, and technical compliance documents as per the ATC. Include any relevant service level agreement templates.
What are the technical specifications for the backup software AMS tender in Tamil Nadu
No explicit SKU; focus on OEM-authorized AMS for data center backup licenses, typical SLA metrics such as response times, 24/7 support, coverage for license renewals, and compatibility with bank’s existing backup infrastructure in Chennai.
When is the eligibility deadline for the Chennai backup software tender 2026
Deadline details are in the uploaded ATC; bidders should review the ATC document for submission date, last date, and any pre-bid meeting schedules specific to the Chennai data center AMS tender.
What are the payment terms for the Indian Bank backup software contract
Payment terms are defined in the ATC; bids should anticipate advance or milestone-based payments as per bank policy, with EMD forfeiture conditions and SLA penalties detailed in the supplier agreement.
What is the scope flexibility clause for the Chennai AMS tender
The buyer may increase/decrease contract quantity or duration up to 50% at contract issue and post-issuance, requiring bidder acceptance of revised scope; ensure pricing and resources accommodate possible expansion.
What is the role of OEM authorization in the bid for backup software
Only OEM Authorized Service Providers for the backup software licenses are encouraged; provide official OEM authorization letters, ensure support is per vendor standards, and confirm license compliance during bid submission.
What are the expected deliverables for the AMS engagement in Chennai
Deliverables include ongoing maintenance of backup software licenses, timely license renewals, incident response, patching, and adherence to service levels; confirm SLA metrics and uptime targets in the ATC.
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Documents 4
GeM-Bidding-9562184.pdf
Main Document
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS