Office Of Dg (sss) Defence R&D AMC for Pre-owned Electronics Facial Recognition System Bangalore 2 Year AMC 2026
Office Of Dg (sss)
BANGALORE, KARNATAKA
Posted:
3 March 2026
Closed:
9 March 2026
GEM
GEM
Indian Air Force Biometric Face Recognition System AMC Tender Bangalore Karnataka 2026
Bid Publish Date
11-Jun-2026, 5:55 pm
Bid End Date
16-Jun-2026, 6:00 pm
Value
₹46,500
Location
Progress
Issue11-Jun-2026, 5:55 pm
AwardPending
Quantity
1
Bid Type
Two Packet Bid
Categories
5
Tender Overview
The Indian Air Force in Bangalore, Karnataka invites bids for an Annual Maintenance Contract (AMC/CMC) covering Biometric Face Recognition System and Timewatch equipment with quarterly maintenance cycles. Estimated project value is ₹46,500.00 with no BOQ items listed. The procurement focuses on post-warranty support, routine servicing, and performance upkeep for pre-owned biometric and timekeeping devices. The opportunity is issued under Buyer Added Terms and Conditions emphasizing flexible quantity/duration adjustments up to 50% and potential scope expansion for lumpsum services, signaling adaptability to maintenance scale. A minimal BOQ presence suggests limited equipment count or on-site support. Bidders should align with AMC delivery, response times, and service-level commitments requested by the Indian Air Force.
Technical Specifications & Requirements
- Product category: Biometric Face Recognition System and Timewatch maintenance services under an AMC/CMC framework.
- Service cadence: Quarterly maintenance schedule for pre-owned equipment.
- Financials: Estimated value: ₹46,500.00; EMD not specified in data.
- Vendor capability indicators: experience with biometric/timekeeping systems, ability to provide remote diagnostics and on-site fault resolution.
- Clauses: option clause allows up to 50% quantity/duration adjustment pre- or post-contract issuance.
- Documentation: standard bid submissions for AMC contracts, including compliance certificates and service capability statements.
Terms, Conditions & Eligibility
- EMD: Not specified in provided data; bidders should verify exact amount and payment mode.
- Quantity/Duration flexibility: up to 50% increase/decrease allowed by buyer; must be accepted by bidder.
- Payment terms: not specified; bidders should confirm milestone-based or monthly AMC payments during bid stage.
- Delivery/Service: quarterly maintenance window; on-site and remote support options may be required.
- Documentation: standard GST/PAN, company registration, and technical capability documentation likely needed; OEM authorizations may be requested for pre-owned equipment service.
- Warranty/Penalties: not detailed; bidders should inquire about SLA penalties and response times in tender clarifications.
Key Specifications
-
Product/service names: Biometric Face Recognition System maintenance, Timewatch AMC
-
Estimated value: ₹46,500.00
-
Contract type: Annual Maintenance Contract with quarterly service cadence
-
Delivery location: Bangalore, Karnataka
-
Flexibility clause: 50% upscaling/downscaling of quantity or duration
-
Experience: prior AMC experience on biometric/timekeeping hardware
Terms & Conditions
-
Key Term 1: 50% quantity/duration adjustment allowed by buyer
-
Key Term 2: AMC for pre-owned biometric/timekeeping systems
-
Key Term 3: EMD amount and exact payment terms not specified in data
Important Clauses
Payment Terms
Payment terms to be confirmed; likely milestone or quarterly payments for AMC services.
Delivery Schedule
Quarterly maintenance cadence for on-site and remote support of Biometric Face Recognition System and Timewatch.
Penalties/Liquidated Damages
Not specified; bidders should seek SLA-based penalties and response-time commitments in clarification.
Bidder Eligibility
-
Experience in AMC/CMC for biometric/timekeeping hardware
-
Financial capability to support quarterly maintenance commitments
-
Compliance with GST, PAN, and OEM authorization requirements
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Customized AMC/CMC for Pre-owned Products - Biometric Face Recognition System; Timewatch; Annual Maintenance Contract (AMC); Quarterly; No
Authority Records
MINISTRY OF DEFENCEMILITARY AFFAIRS DEPARTMENTINDIAN AIR FORCE
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Documents 6
GeM-Bidding-9373631.pdf
Main Document
Other Documents
OTHER
Scope Of Work Document
SCOPE_OF_WORK
Payment Terms & Condition
PAYMENT
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
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Required Documents
1
GST registration certificate
2
Permanent Account Number (PAN) card
3
Experience certificates for biometric/timekeeping systems AMC
4
Financial statements or solvency proof
5
EMD (if applicable) and payment proof
6
Technical bid documents and service capability statements
7
OEM authorization for maintenance of biometric/timekeeping hardware
8
Any existing maintenance history or service-level templates
Frequently Asked Questions
Key insights about KARNATAKA tender market
How to bid for the biometric maintenance AMC in Bangalore?
Bidders must submit GST, PAN, experience certificates, financials, and OEM authorizations. Provide technical capability for biometric/timekeeping systems and confirm SLA terms. The AMC requires quarterly maintenance; ensure you can cover on-site and remote support within agreed response times.
What documents are required for the IAF biometrics AMC tender in Karnataka?
Submit GST certificate, PAN card, experience certificates for biometric maintenance, financial statements, EMD (if applicable), technical bid, OEM authorization, and service capability statements. Include previous maintenance records and customer proofs to demonstrate reliability and compliance with timewatch systems.
What are the eligibility criteria for biometrics and timekeeping AMC?
Required: prior AMC experience on biometric/timekeeping hardware, adequate financial stability, ability to provide on-site support, and OEM authorization for the specific equipment. Compliance with GST/PAN and submission of technical bid documents is mandatory.
What are the payment terms for the IAF maintenance contract in Bangalore?
Payment terms are to be clarified; bidders should expect either quarterly payments or milestone-based settlements. Ensure you propose clear invoicing with service reports, SLA adherence, and acceptance criteria linked to on-site response times.
What is the delivery/maintenance cadence for this tender in Karnataka?
The contract specifies a quarterly maintenance cadence for pre-owned Biometric Face Recognition System and Timewatch. Service windows, response times, and on-site visit frequency should be defined in the technical bid to meet SLA expectations.
What are the EMD requirements for the IAF AMC tender in Bengaluru?
EMD amount is not explicitly specified in the data; bidders must verify exact EMD amount, acceptable payment mode, and submission deadlines during bid clarification and ensure compliance before submission.
Which OEM authorizations are required for the biometric maintenance contract?
Submit OEM authorization letters covering the specific Biometric Face Recognition System and Timewatch hardware. Ensure authorizations validate post-owner maintenance capability, parts availability, and software support for pre-owned equipment.
What standards or certifications are sought for this IAF AMC tender?
Look for certifications related to biometric hardware maintenance, service quality, and data security; potential references to ISO/IS standards or vendor-specific certifications. Confirm with the issuing authority if BIS/ISI marks or IS 550 alignment is required for equipment.
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Documents 6
GeM-Bidding-9373631.pdf
Main Document
Other Documents
OTHER
Scope Of Work Document
SCOPE_OF_WORK
Payment Terms & Condition
PAYMENT
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS