Customized AMC/CMC for Pre-owned Products - KEY MANAGEMENT SYSTEM; --; Annual Maintenance Contract
Indian Air Force
Posted:
24 June 2025
Closed:
16 July 2025
GEM
GEM
Indian Air Force AMC for Pre-owned Key Management System & Key Watcher 2026 - CMC/AMC Tender Rajasthan Year 2026
Bid Publish Date
04-Jun-2026, 7:58 am
Bid End Date
24-Jun-2026, 6:00 pm
Value
₹1,91,528
Progress
Issue04-Jun-2026, 7:58 am
AwardPending
Quantity
2
Bid Type
Two Packet Bid
Key Highlights
- • Dedicated/toll-free service support number required
- • Escalation matrix with telephone numbers for service support
- • 25% quantity or duration adjustment allowed during contract execution
- • AMC/CMC scope for pre-owned Key Management System and Key Watcher
- • No BOQ items; service-oriented procurement with maintenance focus
- • No explicit EMD amount published in data
- • Post-award service commitments and SLAs critical for qualification
- • Compliance with bid document certificates and ATC requirements
Tender Overview
The Indian Air Force invites bids for Customized AMC/CMC for Pre-owned Key Management System; Key Watcher; Annual Maintenance Contract (AMC); Quarterly maintenance. Estimated value is ₹191,528.00. Location details are not specified in the data. The scope centers on post-owned key management devices and associated maintenance services, with no BOQ lines available. A key differentiator is the explicit requirement for dedicated service support channels and an escalation matrix, indicating focus on reliable after-sales support for critical security hardware. This tender emphasizes service continuity, remote troubleshooting, and structured support processes rather than new hardware delivery.
Technical Specifications & Requirements
- No technical specifications are provided in the data. Expected scope includes AMC/CMC for pre-owned Key Management System and Key Watcher devices. The absence of a BOQ implies service-oriented deliverables rather than procurement of new units. bidders should prepare to demonstrate maintenance capabilities for security hardware, including response times and coverage for quarterly/annual cycles. Service expectations include dedicated contact numbers and an escalation matrix for prompt support.
- Estimated value: ₹191,528.00. EMD details are not disclosed. Emphasize compliance with service-level commitments, uptime guarantees, and documented competency in pre-owned security devices.
Terms & Eligibility
- The buyer-specified terms allow quantity/duration adjustments up to 25% during contract execution. Lump-sum contracts may extend the scope with vendor consent. No explicit EMD or payment milestones are stated here. The terms require bidders to provide a dedicated service helpline and an escalation matrix. Ensure submission includes all mandatory compliance documents and stakeholder contact details for post-award service.
Key Specifications
-
Product/service names: Pre-owned Key Management System, Key Watcher
-
Quantities/values: Estimated value ₹191,528.00
-
Experience requirements: Not explicitly stated; emphasize security-device AMC expertise
-
Quality/standards: Not specified; highlight SLA-based maintenance capability
-
Delivery/installation: Not specified; focus on service continuity and remote support
-
Warranty/AMC terms: Quarterly and Annual Maintenance Contract indicated
Terms & Conditions
-
25% contract quantity/duration adjustment allowed during issuance and execution
-
Dedicated toll-free service number required by bidder/OEM
-
Escalation matrix of service contacts to be provided
-
Submission must include certificates/documents as per bid document
Important Clauses
Payment Terms
Not explicitly provided; bidders should expect standard IAF procurement terms with SLA-based invoicing linked to maintenance milestones.
Delivery Schedule
Delivery/implementation timelines are not specified; focus on quarterly and annual maintenance cycles.
Penalties/Liquidated Damages
No LD details provided; bidders should verify SLAs and remedies during contract finalization.
Bidder Eligibility
-
Proven experience in AMC/CMC for security hardware, especially key management systems
-
Capability to provide dedicated support with toll-free contact
-
Compliance with bid document certificates and escalation procedures
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
Yes
Item Category
Customized AMC/CMC for Pre-owned Products - KEY MANAGEMENT SYSTEM; KEY WATCHER; Annual Maintenance Contract (AMC); Quarterly; No
Authority Records
MINISTRY OF DEFENCEMILITARY AFFAIRS DEPARTMENT
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Documents 5
GeM-Bidding-9403607.pdf
Main Document
Scope Of Work Document
SCOPE_OF_WORK
Payment Terms & Condition
PAYMENT
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
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Required Documents
1
GST Registration Certificate
2
Permanent Account Number (PAN) Card
3
Experience Certificates for similar AMC/CMC work
4
Financial Statements / Turnover evidence (if requested)
5
EMD/Security deposit documentation (as per ATC)
6
Technical Bid Documents demonstrating maintenance capability
7
OEM Authorizations or Certifications (if applicable)
8
Service Support Contact details and Escalation Matrix
Frequently Asked Questions
How to bid for Key Management System AMC tender in Rajasthan 2026
Bidders should prepare AMC/CMC capabilities for pre-owned key management devices, provide OEM authorizations if needed, submit GST, PAN, and experience certificates, and show dedicated support numbers plus an escalation matrix. The estimated value is ₹191,528.00, with 25% contract adjustment allowed during issuance and execution.
What documents are required for IAF AMC bid submission 2026
Submit GST registration, PAN card, experience certificates for similar AMC work, financial statements, EMD documentation if applicable, technical bid detailing maintenance capabilities, and OEM authorizations or certifications. Ensure service support numbers and escalation matrix are included per ATC.
What are the technical specifications for pre-owned Key Management System tender
No explicit technical specs are published. Emphasize service capability for AMC/CMC of Key Management System and Key Watcher, with SLA-based response times, quarterly and annual maintenance cycles, and proven performance in security-device maintenance.
What is the estimated value and payment terms for this IAF procurement
Estimated value is ₹191,528.00. Payment terms are not detailed; bidders should anticipate milestone-based invoicing tied to maintenance periods, with SLA adherence and timely support as core criteria.
How to handle contract quantity adjustments under Option Clause 25%
The buyer may up to 25% adjust quantity or contract duration at issue; post-issue, adjustments remain capped at 25%. Bidders must agree to revised scope and price if requested, ensuring continued service delivery for pre-owned devices.
What support commitments are required for service continuity
Bidders must provide a dedicated toll-free support line and a formal escalation matrix. These ensure rapid issue resolution for Key Management System and Key Watcher maintenance during quarterly and annual AMC periods.
Is there a requirement for OEM authorization or certifications
Yes, bidders may need OEM authorizations or certifications relevant to key management hardware. Include any applicable certifications in the technical bid to demonstrate compliant maintenance capabilities.
What are the SLA expectations for this IAF maintenance contract
SLA expectations include guaranteed response times and resolution targets for faults in pre-owned key management devices, with quarterly and annual maintenance cycles. Ensure documented escalation procedures and service metrics are part of the bid.
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Documents 5
GeM-Bidding-9403607.pdf
Main Document
Scope Of Work Document
SCOPE_OF_WORK
Payment Terms & Condition
PAYMENT
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS