Health & Family Welfare Department Gujarat EPABX AMC Tender Kheda Gujarat 2026 - KAREL Pre-owned Equipment Maintenance as per IS/Standards

Tender Overview

The Gujarat Health & Family Welfare Department, KHEDA, Gujarat (387001) seeks an AMC/CMC for pre-owned EPABX/KAREL systems under a quarterly service arrangement. Estimated value is ₹37,760. The scope emphasizes local service presence, OEM authorization, and dedicated support channels. This procurement prioritizes responsive, state-based service coverage and adherence to documented escalation procedures. The contract includes a 25% option to adjust quantity or duration and requires a dedicated service office within the consignee state. This opportunity targets firms with established local support and OEM alignment for continuity of communication infrastructure.

Technical Specifications & Requirements

• Product category: Customized AMC/CMC for pre-owned EPABX/KAREL systems
• Delivery/installation: Local service presence required in Gujarat; office of service provider located in the state of consignee
• Support capabilities: Dedicated toll-free support line; clear escalation matrix with contact numbers
• Authorization: Manufacturer Authorization/ OEM authorization form with full details (name, designation, address, email, phone)
• Service scope: Quarterly maintenance contract terms; 25% optional adjustment to contract quantity or duration
• Documentation: Documentary evidence of service capability and OEM alignment; evidence of local presence in Gujarat
• Standards/quality: Not specified in tender data; bidders must demonstrate service readiness and compliance
• EMD: Not specified; bidders should prepare standard bid submission documentation
• Payment terms: Not defined; bidders should seek confirmation during bid clarification
• Warranty/AMC specifics: Not detailed; bidders should propose standard AMC coverage for pre-owned equipment

Terms, Conditions & Eligibility

• EMD: Not specified; ensure readiness of standard bid security documentation
• 25% Option Clause: Buyer may adjust quantity/duration up to 25%
• OEM Authorization: Required from original equipment manufacturer with full contact details
• Local presence: Service provider office must be in Gujarat; documentary proof required
• Service hours: Dedicated toll-free support; escalation matrix with direct lines
• Submission docs: Include manufacturer authorization, service capability proof, and local presence evidence