Indian Army Tablet Computer (V2) Tender North Goa Goa 2025 – 1 Year Warranty & 30-Day Service Center Setup

Tender Overview

The Indian Army, Department Of Military Affairs, invites bids for a Tablet Computer (V2) Q2 in North Goa, Goa. While the exact quantity and estimated value are not disclosed, the tender requires OEM warranty and a robust service network. A key differentiator is the option clause allowing a 25% quantity increase/decrease with contracted rates, plus the need to establish a service center within 30 days of award. The procurement emphasizes post-sale support and compliance with centralized posting requirements, reflecting a mission-critical deployment context. This opportunity targets suppliers with established India-wide service capabilities and scalable delivery plans.

Technical Specifications & Requirements

• Product category: Tablet Computer (V2) Q2 for government use; no formal specifications published in the tender.
• Warranty: 1 year from final acceptance or after installation/commissioning, at consignee location.
• Service readiness: must have a Functional Service Centre in the State of each consignee (carry-in warranty) or establish within 30 days of award.
• After-sales: OEM warranty certificates to be submitted at delivery; service group for Installation, Commissioning, Training, Troubleshooting, Maintenance.
• Support performance: rectification within 10 days of defect notification; escalation matrix required.
• Delivery terms: option clause calculates extra time as (Additional quantity ÷ Original quantity) × Original delivery period, with a minimum of 30 days.
• Documentation: bidders must provide PAN, GSTIN, cancelled cheque, EFT mandate; vendor code creation required.

Terms, Conditions & Eligibility

• EMD/guarantees: not disclosed in the provided terms.
• Delivery window: original delivery period and possible extensions covered by the option clause; extended time provisions apply up to the original delivery period.
• Warranty & maintenance: 1-year OEM warranty; post-warranty or installation support required; service centers must be uploaded with bid.
• Documentation: provide PAN, GST, cancelled cheque, EFT mandate; evidence of functional service center or plan to establish within 30 days.
• Payment terms: not specified in the provided terms; payment release is contingent on documentary evidence of service center presence.
• Compliance: bidders must comply with escalation matrix and provide full service support details.
• Penalties: not specified; failure to meet 10-day defect rectification would trigger contractual consequences.