Home Department Delhi Networking AMC Tender for CISCO L2 Switches 2025
N/a
WEST DELHI, DELHI
Posted:
4 November 2025
Closed:
14 November 2025
GEM
GEM
Department Of Financial Services Networking AMC for Cisco L2 Switches Central Delhi 2026
Bid Publish Date
07-Jul-2026, 9:57 am
Bid End Date
17-Jul-2026, 10:00 am
EMD
₹3,90,000
Value
₹1,30,00,000
Location
Progress
Issue07-Jul-2026, 9:57 am
AwardPending
Quantity
31
Bid Type
Two Packet Bid
Key Highlights
- • Must provide dedicated toll-free service support line
- • Escalation Matrix with contact numbers required
- • 25% quantity/duration adjustment option at contract issue and post-award
- • EMD amount explicitly ₹390000
- • Estimated contract value ₹13,000,000
- • ATC document referenced; compliance with Corrigendum mandatory
- • Cisco L2 Switches-focused AMC (Version 2)
Categories
6
Tender Overview
Department Of Financial Services invites bids for an Annual Maintenance Contract for Networking Devices (Version 2) – Cisco L2 Switches in CENTRAL DELHI, DELHI 110002. Estimated value: ₹13,000,000 with EMD ₹390,000. Scope appears to cover ongoing maintenance and support for Cisco L2 switch infrastructure. A 25% option clause allows adjustments to contract quantity or duration at issuance and post-award, potentially impacting scope and value. The tender emphasizes bidder-uploaded certificates and dedicated service support lines, signaling formal compliance and robust post-sale assistance. Unique aspects include an ATC document reference and a dedicated escalation framework for service issues. The procurement is positioned as a government-maintained AMC, targeting continuity of network availability for critical financial services operations.
Technical Specifications & Requirements
- No technical specifications are provided in detail; the procurement targets an AMC for Cisco L2 network switches under Version 2.
- Implicit requirements include: reliable service and support with a dedicated toll-free number; a formal Escalation Matrix for technical issues; and compliance with bidder-provided documentation as per ATC and corrigenda.
- Since there are no BOQ items, bidders should prepare for a service-oriented contract covering preventive maintenance, break/fix SLAs, firmware/patch management, spare parts alignment, and vendor-certified technical resources.
- Emphasis on the bidder’s capability to support Cisco L2 switching environments, response times, and uptime commitments in a public sector context.
Terms, Conditions & Eligibility
- EMD: ₹390,000.
- Quantity/Duration flexibility: up to 25% increase/decrease at contract issue and post-award.
- Certificates: mandatory certificate uploads as per Bid Document, ATC, and Corrigendum.
- Service & Support: bidder or OEM must provide a dedicated toll-free support line and a formal escalation matrix.
- Documentation: include GST, PAN, experience certificates, financials, and OEM authorizations as required by ATC.
Key Specifications
-
Product/service: Annual Maintenance Contract for Cisco L2 network switches
-
Estimated value: ₹13,000,000
-
EMD: ₹390,000
-
Delivery/response requirements: dedicated toll-free support, escalation matrix
-
Standards/Certifications: Cisco-certified engineers implied; ATC compliance
-
BOQ: No items listed; service-oriented maintenance scope
Terms & Conditions
-
25% quantity/duration variation allowed during issuance and post-award
-
Mandatory EMD of ₹390,000 and accompanying payment proof
-
Dedicated toll-free support line and complete escalation matrix required
Important Clauses
Payment Terms
Not explicitly stated; tender emphasizes service support and AMC terms per ATC.
Delivery Schedule
AMC commencement aligned to contract award; no fixed delivery milestones published.
Penalties/Liquidated Damages
Not specified in available data; likely governed by ATC and subsequent corrigenda.
Bidder Eligibility
-
Experience in AMC for networking devices, specifically Cisco L2 switches
-
Financial capacity to support ₹13,000,000 estimated value
-
Compliance with mandatory certificates, GST, PAN, OEM authorizations
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
Yes
Item Category
Annual Maintenance Contract for Networking Devices (Version 2) - L2 Switch; CISCO
Advisory Bank
State Bank of India
ePBG Percentage
3%
ePBG Duration (Months)
38
Delivery Details
Delivery Locations
1
Delivery Cities
New Delhi
Delivery Pincodes
110001
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Aavesh Anand | 110001,3rd Floor, Jeevan Deep Building, Parliament Street, New Delhi | New Delhi | Delhi | 110001 | 31 | - | Number of months for technician : 36 Number of Resident engineers : 0 Number of technicians : 2 |
Authority Records
MINISTRY OF FINANCEFINANCIAL SERVICES DEPARTMENT
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Bid Preparation
GeM Registration
Document Filing
Free consultation · 24h response
Documents 5
GeM-Bidding-9305919.pdf
Main Document
Other Documents
OTHER
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
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Historical Data
Required Documents
1
GST registration certificate
2
PermanentAccount Number (PAN) card
3
Experience certificates for similar AMC of networking devices
4
Financial statements or bankers’ certificates
5
EMD payment proof (₹390,000)
6
Technical bid documents confirming Cisco L2 switch AMC capability
7
OEM authorization/certifications for Cisco products
8
Dedicated service support details and Escalation Matrix
Frequently Asked Questions
Key insights about DELHI tender market
How to bid for Cisco L2 switch AMC in Central Delhi tender 2026?
To bid, submit the AMC proposal for Cisco L2 switches, include EMD ₹390,000, GST and PAN, experience certificates, and OEM authorizations. Provide toll-free service details and Escalation Matrix. Ensure ATC and Corrigendum documents are uploaded and confirm 25% quantity/duration flexibility.
What documents are required for Delhi networking AMC submission?
Required documents include GST certificate, PAN card, experience certificates for similar AMC work, financial statements, EMD proof of ₹390,000, OEM authorizations for Cisco, and technical bid detailing service capabilities and SLAs with Cisco-certified engineers.
What is the EMD amount for the Delhi Cisco AMC tender?
The EMD amount is ₹390,000. Submit payment proof with the bid, ensuring the instrument (DD/online transfer) matches the tender requirements, and reference the associated contract scope for Cisco L2 switches maintenance.
What are the 25% option clause details for this tender in Delhi?
The buyer may adjust contract quantity or duration by up to 25% at issuance and thereafter, with post-award changes allowed within the same limit. Suppliers must accept revised scope or duration without dispute under the AMC terms.
What service standards are expected for Cisco L2 switch AMC?
Expect dedicated toll-free support, an Escalation Matrix with contact numbers, and adherence to ATC terms. Since explicit performance metrics aren’t provided, bidders should propose SLAs for response and resolution aligned with standard Cisco AMC practices.
When will the AMC for Cisco L2 switches commence in Delhi?
Commencement is tied to contract award and issuance; no explicit start date published. Bidders should assume immediate readiness post-award and align maintenance cycles, firmware updates, and on-site support with enterprise IT practices.
Who qualifies as an eligible bidder for Cisco equipment AMC in Delhi?
Eligible bidders should demonstrate Cisco L2 maintenance experience, possess OEM authorizations for Cisco products, hold valid GST/PAN, and provide financial capacity to sustain a ₹13,000,000 contract value with a proven service-support capability.
What are the required SLAs and escalation for Delhi AMC tender?
Bidders must provide a formal Escalation Matrix and toll-free service line. While exact SLA metrics aren’t specified, proposals should include 24/7 support, response times within hours for critical faults, and clear escalation steps through tiered support levels.
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Documents 5
GeM-Bidding-9305919.pdf
Main Document
Other Documents
OTHER
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS