National Vector Borne Disease Control Programme AMC for Cisco L2 Switches Tender 2026

Tender Overview

National Vector Borne Disease Control Programme (NVBDCP), under the Department of Health and Family Welfare, invites bids for an Annual Maintenance Contract for Networking Devices – L2 Switches (Cisco). Although no quantity/estimated value is listed, the tender mandates experience proofs and service commitments. The scope emphasizes ongoing maintenance, dedicated support, and contractual flexibility with a 25% option clause for quantity or duration adjustments. Bidders must demonstrate prior government/PSU/private sector experience and ensure service reach with a state-based service office. The procurement prioritizes vendors capable of rapid escalation and reliable post-warranty assistance, with emphasis on continuity of network performance across the consignee locations.

Technical Specifications & Requirements

• Service scope: Annual maintenance for Cisco L2 Switches; no explicit model count provided.
• EMD/Exemption: EMD not disclosed; MSME/NSIC exemption certificates allowed if eligible.
• Experience proof: Valid past project experience accepted via contract copies with invoices or client execution certificates.
• Service commitments: Dedicated toll-free support line and a documented escalation matrix required.
• Service footprint: An office of the service provider must be located within the state of the consignee; documentary evidence mandatory.
• ATC/SOW: Additional Scope of Work and approval documents uploaded for reference.

Terms, Conditions & Eligibility

• 25% option clause: Bidder must accept revised quantity/duration up to 25% at contract issue and after; lumpsum scopes permit 25% value increase with service provider consent.
• Support accessibility: Mandatory dedicated/toll-free service number and escalation matrix.
• State presence: Service provider’s local/state office location proof required.
• Documentation: Upload all certificates/documents listed in ATC/Corrigendum; non-compliance leads to rejection.
• Past experience proof: Acceptable proofs include contract copies, client execution certificates, or third-party notes.