Custom Bid for Services - REFURBISHMENT OF TECHNICAL SECRETARIAT
Indian Navy
SOUTH GOA, GOA
Posted:
9 April 2025
Closed:
30 April 2025
GEM
Tender Overview
The Office Of Dg (mss), under the Department Of Defence Research & Development, invites bids for the refurbishing of the furnace tube of TPS2500s instruments. The procurement is city-based in HYDERABAD, TELANGANA and targets a specialized refurbishment service for high-precision equipment. Scope focuses on furnace-tube refurbishment; no BOQ items are listed, and the estimated value is not disclosed. Bidders must align with service-support expectations and formal ATC clauses. A key differentiator is the mandated on-site service capability with dedicated contact channels. This tender requires strict adherence to bid-compliance practices and documented delivery control.
Technical Specifications & Requirements
Although explicit technical specs are not provided, the tender emphasizes post-award service readiness and support structure:
- Dedicated/toll-free service hotline must be provided by the bidder or OEM.
- Escalation matrix with telephone numbers for service support must be furnished.
- Compliance with the scope of work requires point-by-point attestation and a signed compliance undertaking.
- Delivery status must be documented with challans attested by the consignee officer and security stamp.
- Arbitration options are defined across central/state PSUs, defence PSUs, and other firms, with pathways to ADP/ICADR or Indian Arbitration lines.
- The contract enforces formal dispute resolution and documented escalation procedures throughout service delivery and post-shipment support.
- No technical performance metrics are listed; emphasis remains on service capability and contract governance.
Terms, Conditions & Eligibility
Key terms include clear service-support obligations, mandatory escalation procedures, and arbitration options. Critical points:
- Office of service provider must be located within the consignee’s state with documentary proof.
- A dedicated toll-free service number for support is required.
- An escalation matrix must be submitted for service operations.
- Bid compliance with scope and a signed, page-by-page compliance undertaking is mandatory.
- Delivery documentation must include attested challans and official seals.
- Arbitration routes are specified for different entity types, including a choice of administrative or ICC ADR avenues.
- Notably, the EMD amount and explicit schedule are not disclosed in the data provided.
