IRCTC Security Manpower Service Tender Lucknow UP 2026 - Unarmed Security Guard Procurement

Tender Overview

Indian Railway Catering And Tourism Corporation Limited invites bids for Security Manpower Services (Unarmed Security Guards) in Lucknow, Uttar Pradesh (226001). The opportunity includes an EMD of ₹20,680 and a flexible “option clause” allowing up to 25% change in contract quantity or duration. The contractor must provide timely security coverage, address employee complaints, and ensure staff wages are paid first by the service provider with statutory documentation submitted with invoices. Online EMD payment via RTGS/IMPS is enabled, with proof of transfer required. The tender emphasizes non-subletting and strict wage compliance under applicable minimum wage norms. This procurement targets institutional, office, and residential security needs with centralized payment accountability. Key differentiators include the live complaint register, mandatory certificates, and ATC terms binding bidders to enforceable service levels. Unique aspects involve onsite responsiveness and adherence to statutory payroll obligations, reinforcing IRCTC's security standards.

Technical Specifications & Requirements

• No technical specifications are published in the BOQ; however, bidders must prepare for comprehensive security staffing deployment in Lucknow.
• Essential administrative requirements include online EMD transfer of ₹20,680 and submission of scanned proof with bid.
• Payment mechanism requires the contractor to pay salaries/wages upfront and subsequently claim applicable payments from IRCTC along with PF/ESI documentation.
• Additional expectations include maintaining a complaint register, strict non-subcontracting, and ensuring workers are paid not less than the prescribed minimum wage.
• Bid submissions must include all requested certificates and documents as per the bid document/AtC, failing which bids may be rejected.

Terms, Conditions & Eligibility

• EMD: ₹20,680; online RTGS/IMPS payment to bank details provided, with transaction proof uploaded.
• Payment terms: Salaries paid by the contractor first; reimbursement from IRCTC with statutory filings.
• Delivery/Service: Security coverage as per schedule with on-demand deployment when required; responsive to complaints with a formal register.
• Sub-contracting: Not permitted; contractor retains full liability for personnel.
• Wages: Contractor must pay at least the minimum wage for security personnel; responsible for PF/ESIC compliance.