Indian Army Microsoft Software Procurement Tender Delhi NCR 2026 – ISI/ISO-like Compliance and Service Terms

Tender Overview

The Indian Army (Department Of Military Affairs) seeks procurement of Microsoft Windows, Antivirus, and MS Office licenses and related software under a government tender. While exact quantities and estimated value aren’t disclosed, the contract includes a 25% quantity option and extended delivery provisions. The winner must establish functional service centers (within 30 days if not existing) and offer dedicated toll-free support. A mandatory product demonstration at the bidder’s premises is required before bid closure. This procurement emphasizes compliance with service support and capability to scale volumes.

Technical Specifications & Requirements

• Product categories: Microsoft Windows, Antivirus software, MS Office licenses.
• Quantity flexibility: optional increase up to 25% of bid quantity during award and currency of contract.
• Delivery timing: delivery period starts from the last date of the original delivery order; additional time calculation: (additional quantity ÷ original quantity) × original delivery period, minimum 30 days; may be extended to the original delivery period.
• Service requirements: functional Service Centre in the state of each consignee location for carry-in warranty; on-site warranty scope applicable otherwise.
• Support & escalation: dedicated toll-free service number and escalation matrix required.
• ATC/compliance: bidder must submit product authorization and perform a product demo prior to bid end date; non-provision of original products by L1 bidder triggers a stake against the bidder.
• BOQ: 5 items listed; exact quantities/units not provided.

Terms, Conditions & Eligibility

• Authorization: Bidder must submit OEM authorization for the Microsoft software.
• Demo requirement: On-site product demonstration prior to bid end date (Bangladesh note in ATC appears, but must be interpreted as a demonstration requirement).
• Delivery & payment terms: Delivery schedule tied to original order; option-driven quantity changes subject to contract rates; payment terms not detailed in the available data.
• Escalation & support: Dedicated toll-free support and escalation matrix mandatory; service centers to be established within 30 days if not already present.
• Penalties: Not explicitly specified; the ATC references stakes if original products are not provided by the L1 bidder.