Indian Army Annual Maintenance Service Audio Conferencing System Vadodara Gujarat 2026 – Camera Controller, PTZ & Dome IR Camera Repair, LCD Display OEM Authorized
Progress
Tender Overview
The Indian Army, Department of Military Affairs, invites bids for ANNUAL MAINTENANCE SERVICE of AUDIO CONFERENCING SYSTEM covering Camera Controller, Repair of PTZ Camera, Dome IR Camera, and LCD Display (Sony) with OEM Authorised Service Provider requirements in Vadodara, Gujarat 390001. While no BOQ items are listed, the scope includes maintenance and repair services for multiple conferencing components, with an emphasis on OEM certification and service capacity in the regional hub of Gujarat. The procurement highlights include annual maintenance coverage across camera Controllers and displays, with emphasis on authorized service capability and continuity of operation. The tender is positioned to secure reliable, manufacturer-aligned support in a high-demand communication setup.
Technical Specifications & Requirements
- Service scope: ANNUAL MAINTENANCE for AUDIO CONFERENCING SYSTEM components including:
- Camera Controller maintenance and software/firmware updates
- PTZ Camera repair and calibration
- Dome IR Camera repair and alignment
- LCD Display (Sony) maintenance and performance checks
- OEM Authorized Service Provider requirement indicates credential verification from original equipment manufacturer
- Location of service delivery: Vadodara, Gujarat (390001) with potential on-site and bench repair options
- No detailed technical metrics provided; emphasis on OEM-compliant servicing and uptime assurance
- No BOQ quantities specified; tender relies on annual service capacity and response times
Terms, Conditions & Eligibility
- 25% option clause allows scope or duration adjustments prior to contract award and post-award within 25%
- Submission must include all certificates/documents requested in ATC; missing docs lead to rejection
- EMD and financial/technical pre-qualification criteria are expected as per standard GEM terms (not explicitly quantified here)
- Service terms require OEM-aligned maintenance capabilities and adherence to government procurement norms
- Ensure GST, PAN, experience certificates and OEM authorizations are available for bid submission
Key Specifications
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Product/service: Annual Maintenance Service for AUDIO CONFERENCING SYSTEM
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Components covered: Camera Controller, PTZ Dome IR Camera, LCD Display (Sony)
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Service provider type: OEM Authorised Service Provider
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Location: Vadodara, Gujarat
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Standards/Compliance: OEM certification required; IS/IEC standards not explicitly listed
Terms & Conditions
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EMD amount not disclosed in the tender data; bidders should refer to ATC for exact value
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25% quantity/Duration variation allowed before and after contract award
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OEM authorization and certificates required; non-submission may lead to rejection
Important Clauses
Payment Terms
Not explicitly stated in the data; bidders should verify post-ACT terms in the ATC and tender documents
Delivery Schedule
AMS contract implies ongoing annual service; specific response times not provided in available data
Penalties/Liquidated Damages
Not specified in the provided details; to be defined in ATC if applicable
Bidder Eligibility
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OEM Authorized Service Provider for Audio Conferencing components
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Experience in maintenance of Camera Controllers, PTZ and Dome IR Cameras, and LCD displays
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GST registration and financial stability demonstrated by turnover documentation
Tender Data
Bid Details
Quantity
13
Bid Type
Two Packet Bid
Bid Validity
30 (Days)
Bid Type
Service
Evaluation
Total value wise evaluation
Tech Clarification Time
2 Days
Preference & Exemptions
EMD Required
No
MII Compliance
Yes
MSE Purchase Preference
Yes
MSE Preference Band
L1+15%
MSE Exemption/Relaxation
No
Startup Exemption/Relaxation
No
Bid Splitting Applied
No
Requirements
Experience Required
2 Year (s)
Arbitration Clause
No
Mediation Clause
No
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
ANNUAL MAINTENANCE SERVICE - AUDIO CONFERENCING SYSTEM - Camera Controller; Repair of PTZ camera; OEM Authorised Service Provider , ANNUAL MAINTENANCE SERVICE - AUDIO CONFERENCING SYSTEM - Camera Controller; Repair Of Dome IR Camera; OEM Authorised Service Provider , ANNUAL MAINTENANCE SERVICE - AUDIO CONFERENCING SYSTEM - LCD Display; Sony; OEM Authorised Service Provider
Delivery Details
Delivery Locations
1
Delivery Cities
VADODARA CITY
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| - | VADODARA CITY | VADODARA CITY | - | - | 3 | - | - |
Authority Records
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End-to-end support — bid preparation, GeM registration, document filing & compliance by industry experts.
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Documents 5
GeM-Bidding-9978346.pdf
Main Document
Other Documents
OTHER
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Categories
13
Required Documents
GST Registration Certificate
Permanent Account Number (PAN) Card
Experience Certificates for similar AMS in audio-conferencing systems
Financial Statements (last 2-3 years) or Turnover proof
EMD/Security Deposit documentation (as per ATC)
Technical Bid Documents proving OEM authorization
OEM Authorization/Dealership certificates for Sony LCD displays and other equipment
Any other certificates sought in Buyer Added ATC or Corrigendum
Frequently Asked Questions
Key insights about GUJARAT tender market
How to bid for the audio conferencing AMS tender in Vadodara 2026?
Bidders should confirm OEM authorization, gather GST, PAN, and experience certificates, prepare financial statements, and submit the Technical Bid with OEM credentials. Ensure compliance with the 25% variation clause and attach all ATC-required documents for the Army procurement in Gujarat.
What documents are required for OEM authorized service provider bids in Gujarat?
Required documents include GST certificate, PAN, 2–3 years of financials, experience certificates for similar AMS, OEM authorization for Sony LCD displays, and any certificates specified in ATC; ensure EMD submission as per tender terms and conditions.
What components are covered under the annual maintenance for audio conferencing?
The AMS scope includes Camera Controller maintenance, PTZ camera repair and calibration, Dome IR Camera repair, and Sony LCD Display maintenance; OEM-aligned service is essential to meet uptime and performance expectations.
What are the key eligibility criteria for this Army procurement in Vadodara?
Eligibility requires OEM authorization, proven maintenance experience on audio conferencing hardware, GST and tax compliances, and financial stability evidenced by recent statements; submission of all required documents per ATC is mandatory.
What is the delivery/response expectation for service calls under AMS?
The data does not specify exact response times; bidders should rely on ATC for on-site vs. bench repair expectations and standard government service levels for audio conferencing equipment in Gujarat.
How to verify OEM certification for Sony LCD displays in this tender?
Submit OEM authorization certificates, service provider credentials, and product-specific maintenance approvals; cross-check with the Sony authorized service network to confirm ongoing support capability for LCD displays in Army installations.