Office Of Dg (mss) IS toner cartridges procurement Bardhaman West Bengal 2025

Tender Overview

Organization: Office Of Dg (mss), under the Department Of Defence Research & Development. Location: Bardhaman, West Bengal – 713101. Procurement: Toner cartridges / printer consumables (Q2). Estimated Value: Not disclosed. Scope: Supply of toner cartridges and related consumables to DRDO facilities, with emphasis on OEM/authorized support and service availability. A key differentiator is the requirement for in-state service centers and a dedicated service framework. Unique aspects include mandatory post-sale service infrastructure, and documented past-experience proofs to demonstrate capability for supplies and service.

Technical Specifications & Requirements

• No technical specifications or BOQ items are provided. Tender emphasizes compliance and service capabilities rather than dispositive product specs.
• Mandatory criteria focus on financial turnover, OEMauthorization, service-network presence in the consignee state, toll-free service support, and escalation contacts.
• Key compliance elements include: minimum three-year turnover history, documentation from CA or audited balances, and an OEM-based supply chain with registered India presence for after-sales support.
• Service center requirement: must be established within 30 days of award if not existing; payment release contingent on documentary proof of functional center.
• Past project experience may be demonstrated via contract copies, client execution certificates, invoices, or third-party release notes.

Terms, Conditions & Eligibility

• Turnover: Minimum average annual turnover for last three financial years as per bid document, with CA certificate or audited balance sheets used as evidence.
• OEM/Imported Products: For imported items, OEM or Authorized Seller must have registered Indian office for after-sales service.
• Service & Support: Functional Service Centre in each consignee state; dedicated toll-free support number; escalation matrix to be provided.
• Experience Proof: Acceptable documents include contract copies with invoices, execution certificates, or client release notes.
• Payment & Delivery: Details not specified; bidders should anticipate standard DRDO procurement processes and ensure readiness for service setup within 30 days of award.