Custom Bid for Services - Comprehensive Annual Maintenance Contract (CAMC) services for Computers,
Institute Of Secretariat Training And Management (istm)
SOUTH DELHI, DELHI
Posted:
7 October 2025
Closed:
28 October 2025
GEM
GEM
GEM CAMC Tender for NEC EPABX System & Accessories in Gurgaon Haryana 2026
Progress
Issue14-Jul-2026, 7:43 pm
AwardPending
Quantity
1
Similar Category
Annual Maintenance service - EPABX System
Bid Type
Two Packet Bid
Categories
13
Tender Overview
The tender seeks Comprehensive Annual Maintenance Contract (CAMC) for an NEC Make EPABX system and its accessories, including PRI card, LAN/networking, online UPS, PA system, and telephone sets/instruments. Location is Gurgaon, Haryana (PIN 122001). Estimated contract value is ₹510,000 with an EMD of ₹20,000. The BOQ shows 0 items, indicating a service-focused maintenance scope rather than a parts-heavy procurement. A distinctive feature is the BUYER-ADDED ATC clause enabling up to 50% variation in contract quantity or duration either before or after contract award. This tender is a pure services engagement with potential scope expansion subject to consent. The absence of detailed specs suggests reliance on the NEC EPABX CAMC scope and standard service deliverables.
Technical Specifications & Requirements
- Service category: Comprehensive Annual Maintenance Contract (CAMC) for NEC EPABX system and accessories
- Included components: PRI CARD, LAN/Networking equipment, online UPS, PA system, telephone sets/instruments
- Financials: Estimated value ₹510000; EMD ₹20000; no BOQ items
- Variation rights: 50% increase/decrease in quantity or duration allowed pre/post contract issuance; lumpsum scope may be expanded with service provider consent
- Documentation hints: CAMC experience with NEC EPABX systems; SLA-oriented maintenance deliverables; standard service response times
- Location scope: Gurgaon, Haryana with ZIP 122001
- Standards/compatibility: NEC-brand components implied; no explicit technical standards listed
Terms, Conditions & Eligibility
- EMD: ₹20,000
- Estimated value: ₹510,000
- Delivery/response flexibility: up to 50% change in quantity or duration
- Goods/Services: CAMC for NEC EPABX system and related accessories
- BOQ: Total items reported as 0; implies service-only deliverables
- ATC clause: Buyer-added terms apply; consent required for scope expansion
- Documentation: Typical bid documents include GST, PAN, experience certificates, financials, OEM authorizations, and technical bid components
- Compliance asks: NEC CAMC capabilities, response SLAs, and warranty/AMC support terms
Key Specifications
-
- Product/Service: Comprehensive Annual Maintenance Contract (CAMC) for NEC Make EPABX system and accessories
-
- Components to maintain: PRI CARD, LAN/Networking, online UPS, PA System, telephone sets/instruments
-
- Estimated contract value: ₹510000; EMD: ₹20000
-
- BOQ: 0 items; indicates pure service scope
-
- Variation clause: quantity/duration may be increased up to 50%
Terms & Conditions
-
EMD of ₹20,000 required for bid participation
-
Contract scope allows up to 50% variation in quantity or duration
-
BOQ lists 0 items; CAMC services for NEC EPABX and accessories only
Important Clauses
Payment Terms
No explicit payment schedule provided; bid must confirm SLA-based payment terms aligned with CAMC deliverables and milestones
Delivery Schedule
CAMC commencement post-award with defined service response times; exact milestones not specified in available data
Penalties/Liquidated Damages
No LD details in available data; bidders should seek explicit SLA-based penalties during bid finalization
Bidder Eligibility
-
Experience in CAMC for NEC EPABX or similar telecommunication systems
-
Financial stability evidenced by audited statements
-
Valid GST and PAN; OEM authorization for NEC products
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Custom Bid for Services - Custom Bid for Services- Comprehensive Annual Maintenance Contract (CAMC) of NEC Make EPABX system and its accessories including PRI CARD, LAN/ Networking, online UPS, PA System and telephone Sets/instruments/ Professional ..
Advisory Bank
PUNJAB NATIONAL BANK
ePBG Percentage
5%
ePBG Duration (Months)
39
Delivery Details
Delivery Locations
1
Delivery Cities
Gurugram
Delivery Pincodes
122015
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Dheeraj Yadav | 122015,JOINT ELECTRICITY REGULATORY COMMISSION,3rd & 4th Floor, Plot No. 55-56, Udyog Vihar, Phase-IV,Sector- 18, Gurugram Haryana | Gurugram | Haryana | 122015 | Project / Lumpsum Based | - | - |
Authority Records
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Documents 9
GeM-Bidding-9607617.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
Technical Specification/Buyer Specification Document
TECHNICAL
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
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Required Documents
1
GST registration certificate
2
Permanent Account Number (PAN) card
3
Experience certificates for NEC EPABX CAMC projects
4
Financial statements (audited) for the last financial year
5
EMD submission proof (Demand Draft / online payment receipt)
6
Technical bid submission documents demonstrating NEC CAMC capability
7
OEM authorization / service provider authorization for NEC EPABX
8
Any prior SLA or maintenance experience certificates
Frequently Asked Questions
Key insights about HARYANA tender market
What documents are required for NEC EPABX CAMC tender in Gurgaon 2026?
Bidders must submit GST certificate, PAN, experience certificates for NEC CAMC, audited financial statements, EMD proof of ₹20000, OEM authorization for NEC EPABX, and technical bid documents demonstrating maintenance capability and prior SLA performance.
How is variation allowed in CAMC for NEC EPABX in Gurgaon?
The buyer can increase or decrease contract quantity or duration up to 50% at contract issue; post-award, the same 50% ceiling applies. Ensure consent for any scope expansion in lumpsum-based maintenance.
What is the estimated value and EMD for this CAMC tender in Haryana?
Estimated value is ₹510,000 and the EMD is ₹20,000. Provide PAYMENT proof for EMD and ensure bid compliance with the stated value to avoid disqualification.
What components are included in the NEC EPABX CAMC scope in Gurgaon?
Scope includes maintenance for the NEC EPABX system and accessories: PRI CARD, LAN/Networking gear, online UPS, PA system, and telephone sets/instruments. Ensure service SLAs cover diagnosis, repair, and preventive maintenance.
What are the NEC CAMC experience requirements for bidders in this tender?
Bidders must show prior CAMC experience on NEC EPABX or similar telecommunication systems, with evidence of SLA performance, response times, and customer references from Haryana or similar jurisdictions.
When will bidders need to submit the CAMC bid for NEC in Gurgaon 2026?
Submit as per the portal’s bid invitation deadline; while the exact date is not listed here, ensure early preparation of EMD, OEM authorizations, and technical bids to align with the procurement timeline.
What payment terms are typical for NEC CAMC tenders in Haryana?
Tenders often specify milestone-based payments linked to service delivery; bidders should propose or confirm terms such as monthly CAMC charges, response SLA payments, and any retention or penalty clauses consistent with the contract.
How to verify the eligibility for the Gurgaon NEC CAMC bid in 2026?
Confirm eligibility by providing GST, PAN, NEC CAMC experience, OEM authorization, and financial documents; ensure CEP (certificate of technical competency) or equivalent certifications where applicable and adhere to the 50% variation clause.
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Documents 9
GeM-Bidding-9607617.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
Technical Specification/Buyer Specification Document
TECHNICAL
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS