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GEM

Eastern Railway Howrah Multifunction Printer Tender 3-year OEM Warranty ISI/ISO Standards 2026

Bid Publish Date

20-Feb-2026, 1:49 pm

Bid End Date

09-Mar-2026, 10:00 am

Location

HOWRAH , WEST BENGAL

Progress

Issue20-Feb-2026, 1:49 pm
AwardPending
Explore all 4 tabs to view complete tender details

Quantity

3

Bid Type

Single Packet Bid

Key Highlights

  • • Brand/OEM requirement: On-site OEM warranty for 3 years with active service presence in India
  • • Technical standards: ISO/IEC 24734 performance metrics for A4/A3 speeds; ISI/ISI-like conformity implied by OEM warranties
  • • Certification needs: OEM authorization certificate; GST invoice with consignee GSTIN; GST portal payment proof
  • • Delivery scope: Supply, Installation, Testing and Commissioning (SITC) included in bid price
  • • Penalty/esc: Escalation matrix for service support; notional penalties may apply per policy
  • • Installation/Training: Comprehensive on-site training and maintenance service network required
  • • Documentation: Complete set of certificates including service centers near consignee locations

Categories 2

MULTIFUNCTION PRINTERS PHOTOCOPIER MACHINE

Tender Overview

The Eastern Railway, under Indian Railways, invites bids for a Multifunction Printer (Print, Scan, Copy) for Howrah, West Bengal 711101. The procurement focuses on a generic, IS/IEC-aligned MFP capable of mono and color printing, scanning and copying with auto duplex, paper handling, and network connectivity. The scope includes supply, installation, testing and commissioning, with an on-site OEM warranty of 3 years and post-warranty service capability across India. Emphasis on OEM authorization, GST compliance, and timely delivery differentiates bidders. The tender seeks a robust, ISO/ISI-compliant device with standard service support and a clear escalation matrix.

Technical Specifications & Requirements

  • Category: Multifunction Printer (Print/Scan/Copy)
  • Print Technology: Generic description; ensure compatibility with A4/A3 formats
  • Print Speed (A4 Mono/Color): ISO/IEC 24734 compliant; values to be quoted by bidders
  • A3 Speed (Mono/Color): ISO/IEC 24734 compliant; values to be quoted by bidders
  • Auto Duplex: 2-sided printing/copier support
  • Paper Handling: Original Document Feeder for scanning/copying; multiple main trays
  • Connectivity: Networked operation; USB and LAN/Wi-Fi options
  • Warranty/Support: On-site OEM warranty for 3 years; service centers across India; escalation matrix required
  • Policy/Compliance: GST compliant invoicing; OEM authorization documents mandatory

Terms, Conditions & Eligibility

  • EMD/Financial: Not specified in data; ensure bidder understands GST implications and on-time payment terms
  • Delivery & Installation: Supply, Installation, Testing and Commissioning included; on-site OEM support for the warranty period
  • Documentation: OEM authorization, GSTIN, service escalation details, installation training plan
  • Warranty: 3-year OEM warranty; post-installation rectification during guarantee period
  • Payment Terms: Invoice raised in consignee name with GSTIN; GST portal payment confirmation required
  • Compliance: Manufacturer authorization when bidding via authorized distributors; timely submission of all required certificates

Key Specifications

  • Product/service: Multifunction Printer (Print, Scan, Copy)

  • Speed: ISO/IEC 24734 compliant speeds for A4 Mono/Color and A3 Mono/Color

  • Duplex: Auto duplexing for print and copy

  • Paper handling: At least two main paper trays and original document feeder for scanning

  • Connectivity: Network (LAN/Wi-Fi) plus USB, compatibility with standard printers/scanners

  • Warranty: On-site OEM warranty for 3 years; service centers across India

  • Compliance: GST-friendly invoicing; OEM authorization required

Terms & Conditions

  • EMD or security deposit not explicitly stated; bidders must verify and include GST-related terms

  • On-site OEM warranty for 3 years; confirmation from OEM required at bid submission

  • Supply, Installation, Testing and Commissioning included in scope; training to be provided

  • GST invoicing to be in consignee name with consignee GSTIN; GST payment proof uploaded

Important Clauses

Payment Terms

Invoice must be raised in consignee name with GSTIN; upload GST invoice and GST portal payment screenshot on GeM

Delivery Schedule

Bid price to include SITC; installation and commissioning within agreed timeframe at consignee location

Penalties/Liquidated Damages

Escalation matrix required; penalties may apply for non-compliance per ATC terms

Bidder Eligibility

  • Authorized OEM representation or valid Manufacturer Authorization

  • Evidence of GST registration and PAN; compliance with GST invoicing

  • Capability to provide on-site OEM warranty for 3 years and nationwide service network

Documents 4

GeM-Bidding-9018428.pdf

Main Document

Other Documents

OTHER

CATALOG-Specification-1

CATALOG Specification

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

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Technical Specifications 1 Item

Item #1 Details

View Catalog
Category Specification Requirement
Generic Description of Stores Multifunction Machine Printer with Minimum 1 Year On Site Warranty, including Cartridge and Power Cord/Adapter
Generic Print Technology Laser
Generic Type of Printing Colour Or higher
Printing Print Paper Size A4 and Legal
Printing Minimum Print Speed per Minute as per ISO/IEC 24734 in A4 Size-Monochrome (Black) (in PPM) 21 to 25, 26 to 30, 31 to 35, 36 to 40, 41 to 45, 46 to 50, 51 to 55, 56 to 60, 61 to 65, 66 to 70, 71 to 80, 81 to 90, 91 to 100, 101 to 120, 121 to 140, 141 to 160, 161 to 180 Or higher
Printing Minimum Print Speed per Minute as per ISO/IEC 24734 in A4 Size-Colour (in PPM) 21 to 25, 26 to 30, 31 to 35, 36 to 40, 41 to 45, 46 to 50, 51 to 55, 56 to 60, 61 to 65, 66 to 70, 71 to 80, 81 to 90, 91 to 100, 101 to 120, 121 to 140, 141 to 160, 161 to 180 Or higher
Printing Minimum Speed per Minute as per ISO/IEC 24734 in A3 Size-Mono (in PPM) Not Applicable Or higher
Printing Minimum Speed per Minute as per ISO/IEC 24734 in A3 Size-Color (in PPM) Not Applicable Or higher
Printing Auto Duplexing Printing/Coping (2-sided Feature) Yes Or higher
PAPER HANDLING Original Document Feeder Type (For Scanning and Copying) Automatic Document Feeders (ADF), Reverse/Duplex Automatic Document Feeders (RADF/DADF), Single-Pass Document Feeders (SPDF) Or higher
PAPER HANDLING Number of Main Paper Tray 1
Connectivity Connectivity USB Port, Ethernet Port, Wi-Fi

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Required Documents

1

GST registration certificate of bidder

2

PAN card of bidder

3

OEM authorization or Manufacturer affiliation document

4

Installation, Testing and Commissioning plan

5

Escalation matrix with service contact details

6

Proof of on-site OEM warranty capability (3 years)

7

GST invoice generation process and GST portal payment screenshot

8

Any certification certificates related to MFP standards

Frequently Asked Questions

Key insights about WEST BENGAL tender market

How to bid for the Multifunction Printer tender in Howrah West Bengal 2026?

Bidders must submit OEM authorization, GST registration, PAN, service escalation matrix, and SITC plan. The bid requires on-site OEM warranty for 3 years and GST-compliant invoicing with consignee GSTIN. Include installation, testing and commissioning costs in the quoted price.

What documents are required for Eastern Railway printer tender in Howrah?

Submit GST certificate, PAN, OEM authorization, installation plan, service center details, warranty proof for 3 years, and escalation contact matrix. Ensure GST invoice and GST portal payment proof are uploaded as part of procurement compliance.

What are the technical specifications for the MFP as per tender?

The MFP must support print/scan/copy with auto duplex, A4/A3 speeds per ISO/IEC 24734 for mono and color, multiple paper trays, and original document feeder. Connectivity includes LAN/Wi-Fi and USB; device must be ISI/ISO-aligned via OEM warranty.

What is the warranty requirement for the printer in this bid?

The on-site OEM warranty is 3 years from final acceptance or after installation, commissioning and testing. OEM warranty certificates must accompany delivery, and service centers must be listed near consignee locations.

How is payment processed for the printer procurement in Howrah?

Invoices must be raised in the consignee name with the consignee GSTIN. Submit GST invoice and a GST portal payment screenshot. The contract price should include SITC, training, and warranty. GST compliance is mandatory for payment processing.

What are the delivery expectations for SITC in this tender?

Bid price must cover Supply, Installation, Testing and Commissioning (SITC). Delivery at Howrah 711101, with installation and commissioning completed within the specified project window and documented in the SITC report.

Are OEM authorizations mandatory for this printer tender in West Bengal?

Yes. Bidders must provide Manufacturer Authorization or directOEM documentation. Authorized distributors must include OEM name, designation, address, email, and phone number to validate credentials during bid submission.

What standards and compliance are required for the MFP?

Device should comply with ISO/IEC 24734 performance metrics for speeds, support auto duplexing, and align with GST invoicing requirements. OEM warranty and service network across India are essential to meet procurement compliance in Howrah.

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