BSF Central Armed Police Forces CAMC for Pre-owned EPABX KAREL IPG 1000 Maintenance Contract 2026

Tender Overview

Border Security Force (BSF), operating under the Central Armed Police Forces, seeks a Comprehensive Maintenance Contract (CAMC) for pre-owned EPABX (KAREL IPG 1000) and related systems. The engagement is structured as a quarterly CAMC with an estimated value of ₹90,000. This opportunity targets qualified service providers capable of delivering emergency on-call engineers, domestic service presence, and OEM-authorized support. The scope emphasizes maintaining live communications hardware, uptime guarantees, and proactive maintenance for continued field operations. Unique aspects include mandatory CAMC coverage from contract award, no advance payment, and local office presence in the consignee state. This tender focuses on non-obsolete equipment with a minimum three-year market life remaining for all components.

The procurement context centers on reliable, responsive post-warranty maintenance for critical communications infrastructure used by central forces, with emphasis on availability and escalation responsiveness. The absence of BOQ items suggests a service-centric engagement requiring strong service delivery capabilities, OEM authorizations, and documented past performance.

Key differentiators include emergency service availability during holidays/odd hours without extra charges and a clearly defined half-year payment cycle, reinforcing predictable cash flows for the service provider.

Technical Specifications & Requirements

• Product/service: CAMC for pre-owned EPABX (KAREL IPG 1000) and associated components
• Contract type: Comprehensive Maintenance Contract (CAMC), quarterly cadence
• Estimated value: ₹90,000
• Delivery/onsite presence: Service provider must have an office in the state of the consignee; documentary evidence required
• OEM authorization: Mandatory vendor authorization from OEM/Original Service Provider with contact details
• Support commitments: Dedicated/toll-free service line; escalation matrix with senior contacts
• Warranty/obsolescence: Equipment must have at least three years residual market life; no obsolete items
• Payment terms: No advance; payments on half-yearly basis
• Scope of CAMC: Emergency on-call engineers, holidays/odd hours service without additional charges
• Past experience proof: Acceptable proofs include client execution certificates, contracts with invoices, or third-party inspection notes

Terms, Conditions & Eligibility

• EMD/financial standing: Bidder must not be in liquidation or similar insolvency; provide an undertaking
• Past experience proofs: Submission of contract copies with invoices or client execution certificates
• Office presence: Documentary evidence of a local service provider office in the consignee state
• Support infrastructure: Dedicated toll-free number and escalation matrix
• Obsolescence clause: Bid only for non-obsolete products with at least 3 years residual market life
• ATC compliance: Upload all certificates/documents as required in the bid, ATC, and corrigenda
• Payment regime: No advance; CAMC payments on a half-yearly basis
• Delivery scope: CAMC to commence from contract award date; engineers available on emergencies
• Documentation: GST, PAN, experience certificates, financial statements, OEM authorizations, and technical bid docs as required