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The Automotive Research Association Of India SAP & OS Software Support Tender 2026 Maharashtra India

Bid Publish Date

09-Feb-2026, 11:30 am

Bid End Date

20-Feb-2026, 3:00 pm

Location

PUNE , MAHARASHTRA

Progress

Issue09-Feb-2026, 11:30 am
AwardPending
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Quantity

1

Bid Type

Two Packet Bid

Key Highlights

  • • Organizational: The Automotive Research Association Of India seeks SAP & OS software support with OEM-approved service provider status.
  • • Standards/Certifications: No explicit standards listed; bidders must maintain 3+ years residual life for offered products and comply with NDA/SLA at contract start.
  • • Delivery/Support: Local office required in the consignee state; dedicated toll-free service line; escalation matrix for support.
  • • Contract Flexibility: Quantity or duration can be adjusted by up to 50% at contract award and post-award.
  • • Penalties/Performance: Not specified; emphasis on SLA adherence and NDA compliance.
  • • Warranty/AMC: Not detailed; ATC mandates NDA/SLA; service and maintenance scope implied.

Tender Overview

Organization: The Automotive Research Association Of India; Department: Heavy Industry; Category: Software Support Services 2.0 including SAP, Operating System Software, Application Software, Implementation, Maintenance, and OEM-approved service delivery. No BOQ items are listed; contract period spans 1 April 2026 to 31 March 2027. Location not disclosed; estimated value and EMD not provided. Key differentiators include formal NDA and Service Level Agreement at contract entry, and mandatory service-officer setup with local presence. Tender demands non-obsolescence: products must have at least 3 years residual market life and not be end-of-life per OEM. The ATC requires both an NDA and SLA signing, plus a formal escalation matrix and toll-free service support.

Technical Specifications & Requirements

  • Product/Service Category: SAP and OS/Application software support, maintenance, and implementation; OEM-approved service provider.
  • Contract Term: 1 April 2026 to 31 March 2027; quantity adjustments allowed up to 50% at contract issue and ongoing.
  • Key Compliance: Bidder must upload all certificates/documents; ensure non-obsolescence with minimum 3 years remaining market life; maintain office of service provider in consignee state; provide dedicated toll-free support line and a formal escalation matrix.
  • Security & Legal: NDA and SLA to be signed at contract entry; bidders must avoid liquidation or bankruptcy status and provide an undertaking. No explicit EMD value is listed.

Terms, Conditions & Eligibility

  • Eligibility: Bidders must not be under liquidation or court proceedings; provide undertaking of financial stability.
  • Experience/Market Life: Offered software/services must have at least 3 years residual market life and not be OEM-end-of-life.
  • Contract Flexibility: Quantity or duration may be adjusted ±50%; bidder must accept revised scope.
  • Documentation: Upload all required certificates; failure to do so may lead to rejection.
  • Support Requirements: Local office in the consignee state; dedicated toll-free number; Escalation Matrix for service support.
  • Commercial: NDA and SLA must be signed at contract inception; no explicit EMD amount listed.

Key Specifications

  • Product/Service: SAP & OS/Application software support, maintenance, and implementation

  • Contract term: 2026-04-01 to 2027-03-31 with ±50% quantity/duration adjustment

  • Market life requirement: 3+ years residual market life for offered products

  • Support features: dedicated toll-free number, escalation matrix, local service office

  • Documentation: mandatory certificates and NDA/SLA at contract signing

Terms & Conditions

  • Mandatory NDA and SLA signing at contract entry

  • Local service office in consignee state and dedicated toll-free support

  • Bidder must ensure non-obsolescence with 3+ years residual market life

Important Clauses

Payment Terms

Not explicitly defined in data; expected to align with standard govt procurement terms and SLA performance milestones.

Delivery Schedule

Contract period fixed from 1 April 2026 to 31 March 2027; quantity/duration adjustments permitted up to 50%.

Penalties/Liquidated Damages

Not specified; focus on SLA adherence and performance consequences to be detailed in contract.

Bidder Eligibility

  • No liquidation, court receivership, or bankruptcy

  • 3+ years residual market life for offered software/services

  • Office presence in the consignee state with toll-free support capability

Documents 5

GeM-Bidding-8952799.pdf

Main Document

BOQ Document

BOQ

Scope Of Work Document

SCOPE_OF_WORK

Payment Terms & Condition

PAYMENT

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

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Required Documents

1

GST registration certificate

2

PAN card

3

Experience certificates for similar SAP/OS software support

4

Financial statements demonstrating financial health

5

Tender-specific EMD or security deposit documentation (if applicable)

6

Technical bid documents and OEM authorizations (if required)

7

Non-disclosure agreement (NDA) and Service Level Agreement (SLA) acknowledgement

8

Proof of local office in the consignee state and dedicated toll-free service number

Frequently Asked Questions

Key insights about MAHARASHTRA tender market

How to bid for the SAP OS software support tender in India

Bidders must submit GST, PAN, experience certificates, financials, EMD (if required), technical bid, and OEM authorizations. NDA and SLA sign-off is mandatory at contract entry; ensure local office in the consignee state with a dedicated toll-free service line and escalation matrix.

What documents are required for The Automotive Research Association Of India tender

Required documents include GST certificate, PAN card, recent balance sheets, experience certificates for similar work, OEM authorizations, and proof of NDA/SLA readiness. Ensure all certificates are uploaded with the bid and maintain non-obsolescence claims for 3+ years residual market life.

What are the technical specifications for SAP and OS support in this tender

Technical scope covers SAP and OS software support, application maintenance, and implementation services with OEM-approved delivery. No explicit numerical specs are listed; vendors must ensure non-obsolescence and offer 3+ years market life on all quoted products.

When is contract validity and possible quantity changes for this procurement

Contract period is 1 April 2026 to 31 March 2027. Quantity or duration can be increased or decreased by up to 50% at contract issuance, and bidders must accept revised scope if adjustments occur.

What are the eligibility criteria for bidders in this tender

Eligibility includes no liquidation or bankruptcy, 3+ years residual market life for offered software, and evidence of a local consignee-state office with toll-free service and escalation contact details.

What payment or SLA terms can bidders expect in this procurement

Formal SLA will govern service delivery; NDA must be signed at contract entry. Specific payment terms are not stated; bidders should align with standard government SLA-based payments upon milestone satisfaction.

What is the role of NDA and SLA in this service procurement

NDA and SLA are mandatory at contract signing, ensuring confidentiality and service performance standards. Vendors must be prepared to adhere to defined escalation matrices and maintain local service presence as part of contract obligations.

How to verify local office and toll-free support requirements

Provide documentary evidence of a registered office in the consignee state and a dedicated toll-free telephone line for service support, plus an explicit escalation matrix detailing contact persons and timelines.

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