North East Frontier Railway Ambulance Service Tender Katihar Bihar 2026 - Monthly All-Inclusive Type B Patient Transport Vehicle

Tender Overview

Organization: North East Frontier Railway (Indian Railways) seeks a monthly, all-inclusive ambulance service under the Type B Patient Transport Vehicle category, including a Single Stretcher and Regular Van (Maruti Suzuki Eeco Care). Location is Katihar, Bihar 854101. Estimated value and EMD are not disclosed; however, the contract allows a 50% up/downgrade in scope at issuance and again before award for lumpsum services. The service must maintain a local office in the state of the consignee and submit relevant certificates. The tender emphasizes continuity of service and post-award escalation for maintenance.

Technical Specifications & Requirements

• Service scope: Monthly ambulance service with all-inclusive staffing, fuel, maintenance, and consumables for patient transport.
• Vehicle type: Type B Patient Transport Vehicle, Single Stretcher, Regular Van using a Maruti Suzuki Eeco Care platform.
• Location/coverage: Katihar, Bihar; service provider must have a state-based office for support.
• Documentation: Bidder must maintain past project experience with verifiable contracts; proof may include execution certificates or client contracts, invoices, or third-party release notes.
• Financial controls: Escalation matrix for service support; bid submission requires compliance with the GeM terms and acceptance of 50% quantity/scale flex.
• Compliance: PBG/EMD mechanisms via fixed deposit receipts acceptable; salary payments to staff must be made by the provider.
• Delivery/Support: Service provider to deliver on-site ambulance coverage and ensure timely responses; ensure statutory PF/ESIC documentation with payments.

Terms, Conditions & Eligibility

• 50% escalation/extension option: contract quantity or duration may be increased up to 50% at contract issue and pre-award with consent.
• Office requirement: An office of the service provider must be located in the state of the consignee; documentary evidence required.
• Financial standing: Bidder must not be under liquidation or bankruptcy; an undertaking to that effect must be uploaded.
• Documentation: All certificates/documents sought in the bid, ATC, and corrigenda must be uploaded; missing documents risk rejection.
• Service support: Escalation matrix with telephone numbers must be provided by bidder/OEM.
• Security: Performance security via PBG or eligible Fixed Deposit Receipt; hard copy to be delivered within 15 days of award; FDR to be endorsed in favor of the bidder by the buyer. Salary payments to staff deployed at the buyer location are the bidder’s responsibility with statutory filings.