Police Department Kerala Server Procurement Thiruvananthapuram 2025 ISO 9001 5 Years Life Cycle

Tender Overview

The procurement is led by the Police Department under the Kerala Home Department for servers located in THIRUVANANTHAPURAM, KERALA. The estimated contract value is ₹1,050,000 with an EMD of ₹10,000. Scope covers Supply, Installation, Testing and Commissioning of server goods, with optional quantity adjustments up to 25% during contract execution. OEM/service support must be India-based for imported products, and a dedicated service channel is required. The contract emphasizes ISO 9001 certification and post-sale service infrastructure in Kerala. This tender targets bidders capable of rapid deployment and compliant with local service requirements.

• Organization: Police Department (Kerala)
• Location: Thiruvananthapuram, Kerala 695001
• Product: Servers (procurement category: Q2)
• Estimated value: ₹1,050,000; EMD: ₹10,000
• Key differentiator: mandatory ISO 9001, in-state service centers, and OEM support for imported items
• Special conditions: 25% quantity variation, GST as per actuals, and delivery timing tied to original and extended periods

Technical Specifications & Requirements

No itemized technical specs are published. However, the tender requires:

• Products that are not obsolete with a minimum of 5 years residual market life; OEM authorization for imported items with India-based after-sales support; ISO 9001 certification for bidder or OEM; dedicated toll-free service support; functional service center in the consignee state for carry-in warranty (established within 30 days if not present at bidding). Scope includes Supply, Installation, Testing and Commissioning; delivery terms align with option clause and contract durations; GST handling as per actual rates.

• Standards: ISO 9001 certified bidder or OEM

• Service: Dedicated toll-free support; on-ground service centers in Kerala

• Delivery scope: Supply, Installation, Testing, Commissioning

• Import condition: Indian registered office for after-sales support

• Warranty/Support: Service center availability and timely support

Terms, Conditions & Eligibility

• EMD: ₹10,000; bid must maintain financial standing and avoid liquidation or receivership
• Life-cycle: Offered products must have at least 5 years residual market life; not declared end-of-life by OEM
• GST: Bidder bears applicable GST; reimbursement as per actuals or capped rates
• Delivery: Scope includes installation and commissioning; delivery windows depend on original and extended orders with built-in timelines
• Certifications: ISO 9001 certification required for bidder or OEM
• Serviceability: India-based after-sales support with dedicated contact and Kerala service center
• Documentation: OEM authorization for imported items; documentary evidence for service center readiness