DGQA Directorate General Of Quality Assurance Photocopier Maintenance Tender 2026 Rajasthan Canon HP Toshiba Sindoh

Tender Overview

The Directorate General Of Quality Assurance (DGQA), under the Department Of Defence Production, invites bids for Annual Maintenance Service of Photocopier Machines from Canon, HP, Toshiba and Sindoh brands. The procurement scope covers maintenance services for multiple brands under a single vendor, with an estimated value of ₹142,504. Location details are not disclosed in the tender data. A key differentiator is the requirement for a dedicated toll-free service line and a formal escalation matrix to ensure prompt support. The tender emphasizes flexible scope adjustments up to 25% in quantity or duration, both pre- and post-contract, for lumpsum service scenarios if agreed by the service provider. The opportunity targets service providers capable of managing multi-brand photocopier maintenance across defence-linked workflows. This tender notes the absence of BOQ line items and lacks explicit start/end dates in the provided data.

Technical Specifications & Requirements

• Product/Service: Annual Maintenance for photocopier machines (Canon, HP, Toshiba, Sindoh)
• Brands/Models: Canon, HP, Toshiba, Sindoh (multi-brand support)
• Scope: Comprehensive maintenance services for specified brands; vendor must offer dedicated service hotline and an established escalation matrix
• Estimated Value: ₹142,504 (guidance on scale and contract potential)
• Contract Flexibility: Allow up to 25% increase in quantity or duration at issue of contract and within post-award adjustments
• Service Provider Requirement: OEM-authorized or capable to provide ongoing service with dedicated support lines (toll-free)
• Delivery/Support Timeline: Not explicitly specified; requires service responsiveness and escalation procedures
• BOQ Items: Not available; no separate itemized quantities

Terms, Conditions & Eligibility

• EMD: Not specified in the data
• Escalation/Support: Must provide dedicated toll-free service line and a formal Escalation Matrix
• ATC Clauses: At least one Buyer Added ATC document governs terms beyond standard conditions
• Quantity Flexibility: 25% up or down adjustment allowed
• Delivery Terms: Service support terms to be clarified; response and resolution times expected per ATC
• Vendor Eligibility: Service providers with capability to support multi-brand photocopiers and provide timely remote/onsite maintenance