Software Technology Parks Of India AMC for Desktops Laptops Peripherals UPS 20 KVA Jaipur Rajasthan 2026

Tender Overview

Software Technology Parks Of India (STPI), under the Department of Electronics and Information Technology, invites bids for a Comprehensive AMC covering desktops, laptops, peripherals and an online 20 KVA UPS at Jaipur, Rajasthan (302001). The contract scope includes on-site maintenance, repair or replacement of worn-out genuine parts at no extra cost during the contract period, and a flexible quantity/duration option up to 25%. Bidders must demonstrate presence in the same state and provide OEM authorization, service access details, and escalation contacts. This procurement focuses on ensuring continuous IT infrastructure uptime for STPI facilities in Rajasthan with dedicated support channels and documented service levels.

Key differentiators include on-site service presence, dedicated/toll-free service support, an escalation matrix, and mandatory OEM authorization where applicable. The SOW emphasizes a comprehensive AMC that eliminates extra charges for genuine parts during the term, aligning with government-maintained uptime. Unique aspects include the requirement for a local service provider office within the consignee state and documented service escalation procedures.

Technical Specifications & Requirements

• Category: Annual Maintenance Service for IT hardware (Desktops, Laptops, Peripherals) and UPS (Online 20 KVA)
• SOW: Comprehensive AMC with on-site repairs; replacement of defective/worn-out genuine parts at no additional cost
• Service Presence: Office of Service Provider located in the state of the consignee (Rajasthan) with documentary evidence
• Support: Dedicated/toll-free service number; escalation matrix with contact details
• Compliance: OEM authorization form/certificate from OEM detailing contact information when an authorized distributor bids
• Documentation: Upload all required certificates and documents with bid; include any tender-specific attachments (SOW file)
• Delivery/Period: Not specified in available data; scope remains ongoing AMC through term of contract
• Standards: No explicit technical standards listed in current data

Terms, Conditions & Eligibility

• 25% option clause allowing contract quantity or duration adjustment up to 25% at issuance and post-issuance within the same limit
• Office presence requirement: Service provider must have a local office in Rajasthan with documentary proof
• Service Support: Dedicated toll-free number and escalation matrix required
• OEM Authorization: Mandatory inclusion of OEM authorization form/certificate when bidding via authorized distributors
• Documentation: All certificates/documents sought must be uploaded; incomplete bids risk rejection
• SOW/Scope: Comprehensive AMC for desktops, laptops, peripherals, and a 20 KVA UPS; repairs/replacements of genuine parts included at no extra cost
• Payment/Performance: Not specified in current data; terms to be clarified in tender documents