Bid Publish Date
03-Jan-2026, 3:32 pm
Bid End Date
24-Jan-2026, 2:00 pm
EMD
₹3,07,000
Value
₹3,07,00,000
Location
Progress
Quantity
365
Bid Type
Two Packet Bid
ITI Limited (Department of Telecommunications) invites bids for Oracle software support services including Database Management, Proactive Services, Planning, Maintenance, Proactive Monitoring, Optimization, and Service Delivery Management in West Delhi, Delhi 110008. Estimated value: ₹30,700,000 with an EMD of ₹307,000. Scope covers ongoing support and adaptive enhancements aligned to Oracle environments, with potential contract quantity/duration adjustments up to 50% at issue and post-issuance. BOQ shows zero items, indicating a service-centric procurement structure. Bidders must adhere to all bidder-specific ATC/Integrity Pact and Manufacturer Authorization requirements. Unique terms demand full documentation and supplier compliance with buyer terms. This tender emphasizes robust service delivery and continuous improvement in Oracle-based software ecosystems.
Oracle software support services 2.0 covering Proactive Monitoring, Planning, Maintenance, Optimization, and Service Delivery Management
Estimated value ₹30,700,000; EMD ₹307,000
Location: West Delhi, Delhi 110008
Contract quantity/duration can be altered up to 50% at issue and post-issuance
Mandatory Integrity Pact; OEM Authorization required where applicable
Seal and sign on all bid documents; bank mandate as per tender
BOQ contains 0 items; service-oriented procurement
EMD amount and bank instrument submission
50% quantity/duration flexibility during and after award
Mandatory integrity pact and OEM authorization
Details not provided in data; payment terms to be as per tender ATC
Delivery/implementation timelines not specified; service delivery model implied
Penalties not detailed in provided data; refer to standard procurement terms and ATC
Not under liquidation, receivership, or bankruptcy
Compliance with Integrity Pact
OEM authorization where applicable
Kerala Scheduled Caste Development Department
PALAKKAD, KERALA
Thaluka General Hospital
BELGAUM, KARNATAKA
Office Of Dg (ace)
CHENNAI, TAMIL NADU
Indian Army
JAMMU, JAMMU & KASHMIR
N/a
HASSAN, KARNATAKA
Tender Results
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GST certificate
PAN card
Experience certificates
Financial statements
EMD documents
Technical bid documents
OEM authorization / Manufacturer Authorization
Integrity pact signed copy
Bank mandate (ITI attached)
Any certificates/documents sought in Bid document, ATC and Corrigendum
Key insights about DELHI tender market
Bidders must submit all certificates listed in the ATC, provide EMD ₹307,000, and attach OEM authorization where required. Ensure the Integrity Pact is signed, seal each page, and comply with the 50% quantity/duration flex. Follow bank mandate instructions in the tender documents for submission.
Required documents include **GST certificate, PAN card, experience certificates, financial statements, EMD documents, OEM authorization, signed integrity pact, and bank mandate. Ensure all certificates are uploaded as per Bid Document, ATC, and Corrigendum to avoid rejection.
Contract quantity or duration can be adjusted up to 50% at the time of issue and post-award. Bidders must accept revised scope and timeline, with all changes documented in the contract amendment and tender records.
The procurement is for ITI Limited under the Department of Telecommunications, for service delivery in West Delhi, Delhi 110008. It targets Oracle software support including monitoring, maintenance, and optimization.
Estimated contract value: ₹30,700,000. Earnest Money Deposit (EMD): ₹307,000. Ensure payment as per tender terms and attach relevant proof with the bid submission.
Provide Manufacturer Authorization with OEM details (name, designation, address, email, phone). This is mandatory where authorized distributors/service providers are submitting bids, ensuring OEM-backed service capability for Oracle solutions.
No BOQ items are listed; the procurement is service-oriented. Bidders should emphasize service deliverables like proactive monitoring, maintenance, and optimization rather than hardware quantities, with compliance to ATC and integrity pact.
The scope emphasizes ongoing support and adaptive enhancements for Oracle environments, including proactive monitoring and service delivery management, rather than discrete hardware components; bidders should demonstrate capable IT service management processes.
Hindustan Aeronautics Limited (hal)
📍 LUCKNOW, UTTAR PRADESH
Hindustan Aeronautics Limited (hal)
📍 BANGALORE, KARNATAKA
Directorate Of Medical Education And Training
📍 DEORIA, UTTAR PRADESH
Directorate Of Medical Education And Training
📍 DEORIA, UTTAR PRADESH
Directorate Of Health And Family Welfare Services
📍 BANGALORE, KARNATAKA
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Main Document
BOQ
SCOPE_OF_WORK
PAYMENT
OTHER
ATC
OTHER
GEM_GENERAL_TERMS_AND_CONDITIONS
