ITI Limited Oracle Software Support Services Tender West Delhi Delhi 2026 - Proactive Monitoring & Maintenance Standards

Tender Overview

ITI Limited (Department of Telecommunications) invites bids for Oracle software support services including Database Management, Proactive Services, Planning, Maintenance, Proactive Monitoring, Optimization, and Service Delivery Management in West Delhi, Delhi 110008. Estimated value: ₹30,700,000 with an EMD of ₹307,000. Scope covers ongoing support and adaptive enhancements aligned to Oracle environments, with potential contract quantity/duration adjustments up to 50% at issue and post-issuance. BOQ shows zero items, indicating a service-centric procurement structure. Bidders must adhere to all bidder-specific ATC/Integrity Pact and Manufacturer Authorization requirements. Unique terms demand full documentation and supplier compliance with buyer terms. This tender emphasizes robust service delivery and continuous improvement in Oracle-based software ecosystems.

Technical Specifications & Requirements

• Organization: ITI Limited (NS Unit) for Department of Telecommunications, West Delhi, Delhi 110008
• Product/Service category: Oracle software support services 2.0; includes Proactive Monitoring, Planning Services, Maintenance Services, Optimization Services, and Service Delivery Management for ongoing support
• Estimated value: ₹30,700,000; EMD: ₹307,000
• Key clauses: up to 50% increase/decrease in contract quantity or duration at award, mandatory integrity pact, OEM/Major Authorization required when applicable, seal-sign on all bid documents
• Documentation prerequisites: mandatory certificates/documents per ATC; supplier must provide OEM authorization where applicable; bank mandate and ITI-specific requirements attached in tender document
• Delivery/implementation context: service delivery model with continuous support; no BOQ items indicates qualitative service deliverables over discrete hardware/software components
• Quality/standards: no explicit standards listed in data; bidders should align with general IT service management practices and manufacturer guidelines as applicable
• Risk/compliance: bidder should not be under liquidation or bankruptcy; integrity pact binding; maintain financial and operational stability throughout the contract

Terms, Conditions & Eligibility

• EMD: ₹307,000 (via bank instruments specified in tender terms)
• Bid modification window: contract quantity/duration can be adjusted by up to 50% at contract issue and 50% post-issuance; bidders must accept revised scope
• Documentation: bids must include all certificates and documents requested in Bid document/ATC/Corrigendum; seal-and-sign on every page
• Integrity Pact: mandatory signed integrity pact as per buyer policy; scanned copy required with bid
• OEM Authorization: where applicable, provide Manufacturer Authorization/Certificate with full details of OEM/Original Service Provider
• Financial standing: bidder must certify not in liquidation or bankruptcy; provide undertaking with bid
• Additional terms: ITI bank mandate attached in tender; compliance with all terms of tender document and ATC is mandatory