ITI Limited Oracle Software Support Services Tender West Delhi Delhi 2026 - Proactive Monitoring & Maintenance Standards
Bid Publish Date
03-Jan-2026, 3:32 pm
Bid End Date
24-Jan-2026, 2:00 pm
EMD
₹3,07,000
Value
₹3,07,00,000
Location
Progress
Quantity
365
Bid Type
Two Packet Bid
Categories
6
Tender Overview
ITI Limited (Department of Telecommunications) invites bids for Oracle software support services including Database Management, Proactive Services, Planning, Maintenance, Proactive Monitoring, Optimization, and Service Delivery Management in West Delhi, Delhi 110008. Estimated value: ₹30,700,000 with an EMD of ₹307,000. Scope covers ongoing support and adaptive enhancements aligned to Oracle environments, with potential contract quantity/duration adjustments up to 50% at issue and post-issuance. BOQ shows zero items, indicating a service-centric procurement structure. Bidders must adhere to all bidder-specific ATC/Integrity Pact and Manufacturer Authorization requirements. Unique terms demand full documentation and supplier compliance with buyer terms. This tender emphasizes robust service delivery and continuous improvement in Oracle-based software ecosystems.
Technical Specifications & Requirements
- Organization: ITI Limited (NS Unit) for Department of Telecommunications, West Delhi, Delhi 110008
- Product/Service category: Oracle software support services 2.0; includes Proactive Monitoring, Planning Services, Maintenance Services, Optimization Services, and Service Delivery Management for ongoing support
- Estimated value: ₹30,700,000; EMD: ₹307,000
- Key clauses: up to 50% increase/decrease in contract quantity or duration at award, mandatory integrity pact, OEM/Major Authorization required when applicable, seal-sign on all bid documents
- Documentation prerequisites: mandatory certificates/documents per ATC; supplier must provide OEM authorization where applicable; bank mandate and ITI-specific requirements attached in tender document
- Delivery/implementation context: service delivery model with continuous support; no BOQ items indicates qualitative service deliverables over discrete hardware/software components
- Quality/standards: no explicit standards listed in data; bidders should align with general IT service management practices and manufacturer guidelines as applicable
- Risk/compliance: bidder should not be under liquidation or bankruptcy; integrity pact binding; maintain financial and operational stability throughout the contract
Terms, Conditions & Eligibility
- EMD: ₹307,000 (via bank instruments specified in tender terms)
- Bid modification window: contract quantity/duration can be adjusted by up to 50% at contract issue and 50% post-issuance; bidders must accept revised scope
- Documentation: bids must include all certificates and documents requested in Bid document/ATC/Corrigendum; seal-and-sign on every page
- Integrity Pact: mandatory signed integrity pact as per buyer policy; scanned copy required with bid
- OEM Authorization: where applicable, provide Manufacturer Authorization/Certificate with full details of OEM/Original Service Provider
- Financial standing: bidder must certify not in liquidation or bankruptcy; provide undertaking with bid
- Additional terms: ITI bank mandate attached in tender; compliance with all terms of tender document and ATC is mandatory
Key Specifications
-
Oracle software support services 2.0 covering Proactive Monitoring, Planning, Maintenance, Optimization, and Service Delivery Management
-
Estimated value ₹30,700,000; EMD ₹307,000
-
Location: West Delhi, Delhi 110008
-
Contract quantity/duration can be altered up to 50% at issue and post-issuance
-
Mandatory Integrity Pact; OEM Authorization required where applicable
-
Seal and sign on all bid documents; bank mandate as per tender
-
BOQ contains 0 items; service-oriented procurement
Terms & Conditions
-
EMD amount and bank instrument submission
-
50% quantity/duration flexibility during and after award
-
Mandatory integrity pact and OEM authorization
Important Clauses
Payment Terms
Details not provided in data; payment terms to be as per tender ATC
Delivery Schedule
Delivery/implementation timelines not specified; service delivery model implied
Penalties/Liquidated Damages
Penalties not detailed in provided data; refer to standard procurement terms and ATC
Bidder Eligibility
-
Not under liquidation, receivership, or bankruptcy
-
Compliance with Integrity Pact
-
OEM authorization where applicable
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Software Support Services 2.0 - Oracle; Database Management Software; Proactive Services, Planning Services, Maintenance Services, Proactive Monitoring Services, Optimization Services, Service Delivery Management; Ongoing Support, Adaptive Enhancemen..
Authority Records
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Documents 8
GeM-Bidding-8785555.pdf
Main Document
BOQ Document
BOQ
Scope Of Work Document
SCOPE_OF_WORK
Payment Terms & Condition
PAYMENT
Other Documents
OTHER
Buyer uploaded ATC document
ATC
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
Required Documents
GST certificate
PAN card
Experience certificates
Financial statements
EMD documents
Technical bid documents
OEM authorization / Manufacturer Authorization
Integrity pact signed copy
Bank mandate (ITI attached)
Any certificates/documents sought in Bid document, ATC and Corrigendum
Technical Results
| S.No | Seller | Date | Status |
|---|---|---|---|
| 1 | BEYONDATA SOLUTIONS PRIVATE LIMITED Under PMA | 23-01-2026 16:22:16 | |
| 2 | BLOOM SOLUTIONS PRIVATE LIMITED Under PMA | 24-01-2026 13:09:07 | |
| 3 | HEXACOM TECHNOLOGIES PRIVATE LIMITED Under PMA | 23-01-2026 16:03:42 | |
| 4 | MEGAMAX SERVICES PRIVATE LIMITED Under PMA | 24-01-2026 12:01:02 | |
| 5 | VENTUREIT Under PMA | 07-01-2026 14:19:09 |
Financial Results
| Rank | Seller | Price | Item |
|---|---|---|---|
| L1 | BEYONDATA SOLUTIONS PRIVATE LIMITED( MSE Social Category:General ) Under PMA | Item Categories : Software Support Services 2.0 - Oracle; Database Management Software; Proactive Services, Planning |
Contract / Result Documents 1
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Frequently Asked Questions
Key insights about DELHI tender market
How to bid on ITI Limited Oracle support tender in West Delhi 2026?
Bidders must submit all certificates listed in the ATC, provide EMD ₹307,000, and attach OEM authorization where required. Ensure the Integrity Pact is signed, seal each page, and comply with the 50% quantity/duration flex. Follow bank mandate instructions in the tender documents for submission.
What documents are required for ITI Limited software support bid in Delhi?
Required documents include **GST certificate, PAN card, experience certificates, financial statements, EMD documents, OEM authorization, signed integrity pact, and bank mandate. Ensure all certificates are uploaded as per Bid Document, ATC, and Corrigendum to avoid rejection.
What are the key terms for 50% quantity/duration adjustments in this ITI tender?
Contract quantity or duration can be adjusted up to 50% at the time of issue and post-award. Bidders must accept revised scope and timeline, with all changes documented in the contract amendment and tender records.
Which organization and location is this Oracle services tender for?
The procurement is for ITI Limited under the Department of Telecommunications, for service delivery in West Delhi, Delhi 110008. It targets Oracle software support including monitoring, maintenance, and optimization.
What is the estimated value and EMD amount for this tender?
Estimated contract value: ₹30,700,000. Earnest Money Deposit (EMD): ₹307,000. Ensure payment as per tender terms and attach relevant proof with the bid submission.
What is required for OEM authorization in this ITI tender?
Provide Manufacturer Authorization with OEM details (name, designation, address, email, phone). This is mandatory where authorized distributors/service providers are submitting bids, ensuring OEM-backed service capability for Oracle solutions.
Are there any BOQ items for this ITI Limited tender in Delhi?
No BOQ items are listed; the procurement is service-oriented. Bidders should emphasize service deliverables like proactive monitoring, maintenance, and optimization rather than hardware quantities, with compliance to ATC and integrity pact.
What is the delivery/implementation focus for this ITI Oracle services tender?
The scope emphasizes ongoing support and adaptive enhancements for Oracle environments, including proactive monitoring and service delivery management, rather than discrete hardware components; bidders should demonstrate capable IT service management processes.
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Unlock Tender Documents
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Documents 8
GeM-Bidding-8785555.pdf
Main Document
BOQ Document
BOQ
Scope Of Work Document
SCOPE_OF_WORK
Payment Terms & Condition
PAYMENT
Other Documents
OTHER
Buyer uploaded ATC document
ATC
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS