Indian Army EPABX System Annual Maintenance Tender Uttarakhand 2026 - AMC Services for EPABX & Location Pithoragarh

Tender Overview

The Indian Army under the Department Of Military Affairs invites an Annual Maintenance Contract (AMC) for EPABX system servicing in Pithoragarh, Uttarakhand (PIN 262501). Estimated value is ₹85,000 with delivery/onsite service at 119 (I) Inf Bde Gp Sig Coy, ARO Gate, Bharketiya, Pithoragarh. The scope includes preventive maintenance quarterly and ongoing service support, with a 25% variation clause for quantity or duration. The supplier must provide a dedicated service line and OEM/MA authorisation where applicable. This tender emphasizes service continuity and proactive maintenance for critical communications infrastructure.

Technical Specifications & Requirements

• No explicit technical specs in the BOQ. Key verifications include: quarterly Preventive Maintenance, dedicated toll-free service support, and OEM turnover requirements (minimum 50% of tender value, per ATC).
• Mandatory certificates and attestations: Malicious Code Certificate validating absence of embedded malware; Manufacturer Authorization from OEM; bidder must ensure hardware/software integrity and IP compliance.
• Installation/onsite deliverables: actual delivery and commissioning at the specified 119 (I) Inf Bde Gp Sig Coy address; service support escalation matrix with contact numbers; annual turnover evidence for last three financial years.
• Commercial essentials: AMC payment terms defined by end of the AMC; bid must include OEM/AOP documentation and financial standing undertaking.

Terms, Conditions & Eligibility

• 25% option clause allows extension or scope increase up to 25% before contract issuance and within post-issuance periods.
• EMD not specified in data; bidders must upload required indemnities and compliance documents.
• Delivery duties are site-specific in Uttarakhand; adherence to confidentiality and IP protections is required.
• Documentation to submit: GST, PAN, experience certificates, audited financials or CA certificate, OEM authorization, Malicious Code certificate, and service escalation details.