GEM

HPCL Darjeeling Clerical & Front Desk Staffing Tender 2025 - ₹2.29 Crore EMD ₹70k 25% Flexibility

Bid Publish Date

20-Nov-2025, 11:53 pm

Bid End Date

01-Dec-2025, 9:00 am

Bid Opening Date

01-Dec-2025, 9:30 am

EMD

₹70,000

Value

₹22,88,171

Progress

Issue20-Nov-2025, 11:53 pm
AwardPending
Explore all 4 tabs to view complete tender details

Quantity

3

Bid Type

Two Packet Bid

Categories 4

Tender Overview

Hindustan Petroleum Corporation Limited (HPCL) invites bids for multiple support services in Darjeeling, West Bengal 734001, covering clerical staff (skilled), front desk staff (semi-skilled), and office maintenance (unskilled). Estimated contract value is ₹2,288,171.04 with an EMD of ₹70,000. The procurement scope relies on service labor rather than hardware, with no BOQ items published. The buyer reserves a ±25% adjustment in contract quantity or duration at issue and post-issuance. A service-era escalation matrix and excess settlement option are included to manage post-award changes. These details imply a labor-intensive staffing contract rather than a equipment supply. HPCL procurement in Darjeeling emphasizes ready-to-deploy manpower and structured service delivery timelines, with emphasis on escalation paths and invoice flexibility.

Technical Specifications & Requirements

  • No detailed technical specifications are published for the staffing categories; the tender focuses on service delivery rather than product hardware.
  • Key published terms include quantity/duration up to 25% adjustment at contract issue and post-issuance, and an excess settlement mechanism allowing additional charges up to a defined percentage of the item-level total value.
  • Bidders must provide an Escalation Matrix of telephone numbers for service support.
  • An ATC document was uploaded by the buyer to govern terms; no BOQ items exist.
  • The procurement emphasizes labor compliance, service delivery capability, and invoicing flexibility rather than physical specifications.

Terms & Eligibility

  • EMD: ₹70,000 as security deposit; payment terms and work-forces specifics are governed by the ATC documentation.
  • Option Clause permits 25% variation in quantity or contract duration during issue and after award.
  • Excess Settlement allows service providers to include additional charges up to a specified percentage, with mandatory supporting documents.
  • An Escalation Matrix must be provided for service support.
  • The tender comprises multiple staffing categories and requires adherence to the buyer-specified ATC terms.

Key Specifications

  • Not specified - no BOQ items

  • Estimated contract value: ₹2,288,171.04

  • EMD: ₹70,000

  • Service categories: Clerical staff - Skilled, Front desk staff - Semi-skilled, Office maintenance - Unskilled

  • Flexibility: quantity/duration up to 25% at contract issuance and post-issuance

  • Excess settlement: additional charges allowed up to a defined percentage with supporting documents

  • Escalation matrix: required for service support

  • ATC document uploaded by buyer governs terms

Terms & Conditions

  • Quantity/duration adjustments up to 25% at award and post-award

  • EMD of ₹70,000 required for bid participation

  • Excess settlement allows limited extra charges with documents

Important Clauses

Payment Terms

Payments and invoicing terms governed by ATC; excess settlement may alter invoice values within agreed percentage constraints

Delivery Schedule

Not explicitly detailed; staffing rollout aligns with HPCL service deployment timelines per ATC and escalation procedures

Penalties/Liquidated Damages

Not specified in data; penalties would be defined within ATC or contract attached to the ATC

Bidder Eligibility

  • Experience in supplying clerical/front desk/maintenance staff

  • Demonstrated labor compliance and manpower capabilities in West Bengal

  • Financial viability to cover EMD and payroll commitments

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates related to clerical/front desk/maintenance staffing

4

Financial statements or turnover proof (if requested in ATC)

5

EMD submission receipt or online transfer confirmation (₹70,000)

6

Technical compliance documents as per ATC

7

OEM authorizations not applicable for staffing services but include if requested

8

Escalation matrix details for service support

Frequently Asked Questions

Key insights about WEST BENGAL tender market

How to bid for HPCL staffing tender in Darjeeling 2025 with EMD

Bidders must submit the EMD of ₹70,000 along with GST, PAN, and experience certificates as per the ATC. Ensure you provide an escalation matrix and demonstrate capability in clerical, front desk, and maintenance staffing. Follow ATC terms for submission and validity periods.

What documents are required for HPCL Darjeeling staffing bid 2025

Required documents include GST registration, PAN, experience certificates for relevant staffing, financial statements, EMD payment proof, and ATC-compliant technical documents. Maintain copies of escalation matrix and any OEM authorizations if applicable to labor services, not hardware.

What are the technical specifications for HPCL staff tender 2025 Darjeeling

This tender does not specify hardware specs; it requires capable manpower for clerical, front desk, and maintenance roles. Emphasis is on service delivery capability, labor compliance, and adherence to ATC terms, with 25% quantity/duration flexibility and excess settlement provisions.

When is the HPCL Darjeeling staffing bid submission deadline

Submission timing is governed by the ATC; the provided data does not include explicit dates. Bidders should review the ATC uploaded by the buyer for exact deadlines, post-acceptance variations, and submission windows; ensure readiness of EMD and eligibility documents.

What is the EMD amount for HPCL staffing procurement in West Bengal

The EMD for this HPCL staffing tender is ₹70,000. Prepare payment proof as part of the bid submission and ensure the EMD accompanies the technical bid per ATC requirements; handle online or DD-based payment per guidelines.

How to claim excess settlement in HPCL staffing contracts

Excess settlement allows additional charges up to a specified percentage of the item-level value. To claim, include mandatory supporting documents in the invoice and ensure total invoice value stays within the agreed excess settlement percentage; reference ATC for exact percentage limits.

What is the escalation matrix requirement for HPCL service support

Bidders must provide an Escalation Matrix with telephone numbers for service support. This should include primary and secondary contacts, response times, and escalation paths, aligning with HPCL ATC requirements to ensure prompt resolution for clerical/front desk/maintenance staffing.

Which staffing categories are covered under HPCL Darjeeling tender 2025

The tender covers clerical staff - skilled, front desk staff - semi-skilled, and office maintenance - unskilled. Vendors must demonstrate capability to deploy personnel meeting skill levels, local labor regulations, and HPCL service standards per ATC terms.

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