Directorate Of Technical Education Kerala Fixed Computer Workstation Tender 2026 - Windows 11 Pro, 5-Year OEM Warranty

Tender Overview

The Directorate Of Technical Education (Higher Education Department, Kerala) invites bids for a Fixed Computer Workstation procurement. The project requires an OEM-certified workstation with Windows 11 Professional pre-installed, and a minimum five-year OEM onsite warranty. The contract excludes BOQ items and lists an EMD of ₹5,872. Key deliverables include delivery, installation, configuration, testing, and commissioning at the consignee location at no extra cost. Compliance with supplier escalation matrices and post-sale service is mandatory, with penalties for delayed service. This tender emphasizes OEM authorization, new equipment, and verifiable warranty through the OEM site. Unique requirements include an escalation matrix and dedicated service contact details. Location details are implied to be Kerala, India, under the Kerala Higher Education Department's procurement stream.

Technical Specifications & Requirements

• OEM/Authorized partner must submit valid OEM authorization with bid.
• Workstation to be supplied with genuine Windows 11 Pro pre-installed and activated.
• Minimum five-year OEM comprehensive onsite warranty from installation/acceptance date.
• Deliver, install, configure, test, and commission at consignee location at no extra cost.
• Warranty entitlements verifiable via the OEM website using serial number; escalation matrix with service personnel contact details required at delivery.
• All equipment must be brand new; no refurbished/End-of-Life items accepted.
• SSD/HDD ownership criteria: storage devices to remain with the institution; replacement for defects during warranty to be addressed.
• The bidder must be OEM or OEM-authorized partner with valid authorization; point-by-point compliance statement with OEM datasheets required.

Terms & Eligibility

• EMD: ₹5,872 (mode specified in bidding documents).
• Warranty: Minimum five-year OEM comprehensive onsite warranty from installation; penalties of 0.5% of unit price per week delay, up to 10% of total contract value; potential for PBG forfeiture and alternate supplier engagement.
• Delivery/Installation: Complete delivery, installation, configuration, testing, and commissioning at consignee location with no additional cost; OEM escalation matrix required at delivery.
• Documentation: OEM authorization proof; OEM datasheets; guarantee of Windows 11 Pro pre-installation; proof of new equipment; service/support contact details.
• Support: Dedicated/toll-free service number and escalation matrix.