Repair of PTZ Camera Not powering on,Repair of PTZ Camera Lens damage,Repair of PTZ Camera Motor Fa
Indian Army
Posted:
1 October 2025
Closed:
11 October 2025
GEM
GEM
Indian Army Repair Services Tender for PTZ Cameras, UPS, LED TVs, 8-Port & NVR Switches in Pulwama Jammu & Kashmir 2025
Bid Publish Date
13-Nov-2025, 1:32 pm
Bid End Date
24-Nov-2025, 2:00 pm
Location
Progress
Issue13-Nov-2025, 1:32 pm
AwardPending
Quantity
7
Category
REPAIR OF NVR SWITCH
Bid Type
Two Packet Bid
Key Highlights
- • ISO 9001 certification mandatory for bidder or OEM
- • Delivery flexibility with 25% quantity variation and extended delivery period rules
- • End-to-end repair scope: supply, installation, testing, commissioning, and operator training
- • GST handling: bidder bears GST implications; reimbursement as actuals or lower quoted rate
- • Non-disclosure agreement required; explicit NDA clause in bid
- • Dedicated toll-free service support and escalation matrix required
Categories
13
Tender Overview
The Indian Army (Department of Military Affairs) invites bids for the repair services of multiple surveillance and networking devices located in Pulwama, Jammu & Kashmir (190012). The procurement focuses on repair of PTZ cameras, UPS units, LED TV screens, 8-port switches, and NVR switches. The scope covers supply, installation, testing, commissioning, and operator training, with statutory clearances as required. An ISO 9001 certification is mandatory for bidders or OEMs, signaling quality management adherence. The bid allows quantity variation up to 25% during contract execution, with flexible delivery timelines linked to the original delivery period. This is a targeted repair-services tender with emphasis on warranty support and post-purchase service.
Key Specifications
-
Repair scope includes PTZ cameras, UPS, LED TVs, 8-port switches, NVR switches
-
End-to-end SITC coverage: supply, installation, testing, commissioning, operator training
-
ISO 9001 certification required for bidder or OEM
-
Delivery terms allow up to 25% more quantity on contract at same rates
-
Dedicated service support hotline and escalation matrix required
Terms & Conditions
-
Option clause enabling 25% quantity variation during contract
-
ISO 9001 certification mandatory for bidders or OEMs
-
GST responsibility and actuals-based reimbursement
-
Mandatory submission of PAN, GSTIN, EFT mandate, and NDA
Important Clauses
Payment Terms
GST handling by bidder; reimbursement at actuals or quoted rate; no fixed GST burden imposed by purchaser
Delivery Schedule
Quantity variation up to 25%; delivery timeline starts from last date of original delivery order; extended time formula with minimum 30 days
Penalties/Liquidated Damages
Not explicitly stated in provided data; check ATC for LD terms and performance bond requirements
Bidder Eligibility
-
ISO 9001 certification either bidder or OEM
-
Financial stability and absence of liquidation or similar proceedings
-
Proven capability to perform repair and SITC of surveillance and networking hardware
Documents 4
GeM-Bidding-8584083.pdf
Main Document
BOQ Document
BOQ
BOQ Document
BOQ
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
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(Historical Results)
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14 January 2025
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Repair of Day Ni Close Circuit Cameras,Repair of IP Camera,Repair of DVR Channel,Repair of 6 Core A
Indian Army
UDAIPUR, RAJASTHAN
Posted:
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Closed:
4 June 2025
GEM
PTZ CAMERA REPAIR AND MAINTENANCE,IP CAMERA VIDEO RECORDER SIXTEEN CHANNEL REPAIR AND MAINTENANCE,H
Indian Army
Ajmer, RAJASTHAN
Posted:
10 May 2025
Closed:
31 May 2025
GEM
PTZ CAMERA REPAIR AND MAINTENANCE,IP CAMERA VIDEO RECORDER SIXTEEN CHANNEL REPAIR AND MAINTENANCE,H
Indian Army
Ajmer, RAJASTHAN
Posted:
30 June 2025
Closed:
17 July 2025
GEM
Tender Results
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Bill of Quantities (BOQ)
5 Items
| Item # | Title | Description | Quantity | Unit | Consignee | Delivery (Days) |
|---|---|---|---|---|---|---|
| 1 | REPAIR OF PTZ CAMERA | REPAIR OF PTZ CAMERA | 2 | nos | [email protected] | 15 |
| 2 | REPAIR OF UPS | REPAIR OF UPS | 1 | nos | [email protected] | 15 |
| 3 | REPAIR OF LED TV | REPAIR OF LED TV | 1 | nos | [email protected] | 15 |
| 4 | REPAIR OF 8 PORT SWITCH | REPAIR OF 8 PORT SWITCH | 2 | nos | [email protected] | 15 |
| 5 | REPAIR OF NVR SWITCH | REPAIR OF NVR SWITCH | 1 | nos | [email protected] | 15 |
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Historical Data
Required Documents
1
PAN Card copy
2
GSTIN copy
3
Cancelled cheque copy
4
EFT mandate copy certified by bank
5
ISO 9001 certificate ( bidder or OEM )
6
Non-disclosure declaration on bidder letterhead
7
Proof of service-support capability (toll-free number and escalation matrix)
8
Any OEM authorization for repair of PTZ cameras, UPS, LED TVs, switches, NVRs
Frequently Asked Questions
Key insights about JAMMU AND KASHMIR tender market
How to bid for PTZ camera repair tender in Pulwama JK 2025?
To bid, ensure ISO 9001 certification for bidder or OEM, submit PAN, GSTIN, cancelled cheque, EFT mandate, and NDA along with bid. Prepare service-support contact details, escalation matrix, and proof of capability for SITC services including installation and training.
What documents are required for this Indian Army repair tender in Jammu?
Submit PAN card, GSTIN, cancelled cheque, EFT mandate; provide ISO 9001 certificate; NDA on bidder letterhead; proof of service-support (toll-free number and escalation matrix); OEM authorizations for PTZ cameras, UPS, LED TVs, and switches.
What are the technical requirements for ISO 9001 in this bid?
Bidder or OEM must hold ISO 9001 certification demonstrating quality management processes for repair and SITC of surveillance equipment and switches; certification must be valid and verifiable with audit details.
What is the delivery flexibility under the option clause for this tender?
Up to 25% quantity variation may be ordered; extended delivery time is calculated as (Increased quantity ÷ Original quantity) × Original delivery period, with a minimum of 30 days; delivery begins from the last date of the original order.
What is required for GST treatment in this procurement in Pulwama?
Bidders bear GST implications; reimbursement is as per actuals or as per lower quoted rate, whichever is applicable; ensure GST compliance and accurate GSTIN details in bid documents.
What documents prove financial eligibility for this repair tender?
Provide auditor-ready financial statements and declarations; ensure no current liquidation or insolvency; bid must include an undertaking about financial standing as part of the vendor code submission.
How will service support be managed for awarded repair work?
Contract requires dedicated toll-free service support and a formal escalation matrix with phone numbers; bidders must demonstrate 24/7 or business hours support capability and response SLAs for uptime and repairs.
What scope of supply is included in this repair bid in Pulwama?
Scope includes supply, installation, testing, commissioning of repaired devices, and operator training; includes any statutory clearances required and post-delivery warranty or maintenance terms as per contract.
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Documents 4
GeM-Bidding-8584083.pdf
Main Document
BOQ Document
BOQ
BOQ Document
BOQ
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS