GEM

Urban Development Gujarat Surat Multifunction Machine MFM Tender 2025 - ISI/ISO Standards & Service Center Clause

Bid Publish Date

22-Nov-2025, 9:50 am

Bid End Date

02-Dec-2025, 6:00 pm

Value

₹3,00,000

Progress

Issue22-Nov-2025, 9:50 am
AwardPending
Explore all 4 tabs to view complete tender details

Quantity

5

Bid Type

Two Packet Bid

Categories 1

Tender Overview

  • The opportunity is issued by the Urban Development And Urban Housing Department Gujarat for procurement of a Multifunction Machine MFM (V2) Q2 in Surat, Gujarat (394101). Estimated value is ₹300,000.00. The tender scope focuses on a single procurement of a multifunction device with potential maintenance commitments. Key differentiator includes mandatory service support infrastructure and escalation contact framework tied to post-award performance.

Technical Specifications & Requirements

  • No formal product specifications are published in the provided data. Critical procurement terms emphasize service capability: ensure a functional Service Centre in the State of each consignee’s location if carry-in warranty applies, or establish within 30 days of award. A dedicated toll-free service line and an escalation matrix must be provided by the bidder/OEM. The tender requires documentary evidence of the service centre and contact accessibility prior to payment release. The absence of BOQ items indicates a focus on device delivery plus after-sales support.

Terms, Conditions & Eligibility

  • Service Centre: must be functional in the state or established within 30 days; payment released after evidence submission.
  • Support: dedicated toll-free service number and escalation matrix required.
  • EMD/Financials: not specified in the data; typical bidders should prepare GST, PAN, experience certificates, and financial statements.
  • Additional ATC terms indicate on-site vs carry-in warranty conditions contingent on the device’s warranty model; confirm warranty coverage during bid submission.

Key Specifications

    • Product: Multifunction Machine MFM (V2) Q2)
    • Estimated value: ₹300,000.00
    • Location: Surat, Gujarat 394101
    • Service requirement: Functional Service Centre in-state or establish within 30 days of award
    • Support: Dedicated toll-free service line and Escalation Matrix

Terms & Conditions

  • EMD not specified; bidders should verify pre-submission in ATC

  • Service Centre must be established within 30 days if not present

  • Payment released after documentary evidence of functional service centre

Important Clauses

Service & Support

Bidder/OEM must have a functional service centre in the state of each consignee location or establish one within 30 days of contract award; payment released after submission of evidence.

Customer Support

Dedicated toll-free telephone support and escalation matrix must be provided by bidder/OEM for service availability.

Warranty & ATC

ATC indicates on-site vs carry-in warranty terms; confirm warranty modality and post-warranty support during bid submission.

Bidder Eligibility

  • Presence of a functional state-wise service centre or proven capability to establish within 30 days

  • Availability of dedicated toll-free service line and escalation matrix

  • Compliance with standard corporate documentation (GST, PAN, experience)

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Required Documents

1

GST certificate

2

PAN card

3

Experience certificates (related to previous MFM or similar device supply)

4

Financial statements (last 2-3 years)

5

EMD/Security deposit documents (as applicable in similar tenders)

6

Technical bid documents

7

OEM authorization / authorization letters (if bidding as an authorized partner)

Frequently Asked Questions

Key insights about GUJARAT tender market

How to bid for the MFM tender in Surat Gujarat 2025?

Bidders must submit GST registration, PAN, experience certificates, financial statements, and EMD documents (if required) along with Technical bid. Ensure a functional in-state service centre or a plan to establish within 30 days of award; provide toll-free service line and escalation matrix.

What documents are required for the Surat MFM procurement bid?

Required submissions include GST certificate, PAN card, experience certificates in similar MFM supply, financial statements for last 2-3 years, EMD documentation, technical bid, and OEM authorization letters if bidding as a partner; ATC terms may specify warranty terms.

What are the service center requirements for this Gujarat tender?

Bidder must have a functional service centre in the state of each consignee location or establish one within 30 days of contract award; payment is released after documentary evidence of service capability is submitted.

What is the estimated contract value and its implications for bidders?

Estimated value is ₹300,000. Bidders should plan for deployment of the MFM device plus initial service support, with payment terms linked to evidence of service readiness; ensure pricing includes installation and basic maintenance.

What is the required warranty/ATC consideration for this MFM tender?

ATC terms indicate possible on-site or carry-in warranty – bidders must confirm warranty modality during submission and ensure service escalation and response times align with 30-day service centre establishment where needed.

How can bidders ensure compliance with service escalation requirements?

Provide a documented escalation matrix with telephone numbers, emails, and response SLAs; include a dedicated toll-free service line; ensure the matrix covers critical failure points and 24/7 accessibility if required.

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