REMOTE ACCESS & SUPPORT SOFTWARE,REMOTE ACCESS & SUPPORT SOFTWARE
Indian Army
NORTH SIKKIM, SIKKIM
Posted:
2 June 2026
Closed:
5 June 2026
GEM
GEM
Indian Army Remote Access & Support Software Tender Amritsar Punjab 2026 ISO/IS 550 Compliant
Progress
Issue11-Jun-2026, 8:50 am
AwardPending
Quantity
16
Bid Type
Two Packet Bid
Categories
3
Tender Overview
Organization: Indian Army (Department Of Military Affairs). Product: Remote access & support software licensing and deployment. Location: Amritsar, Punjab 143001. Estimated value and EMD: not disclosed. Scope includes OEM licensing policy, number of licenses, platform type, hosting/deployment options, and OEM support terms. Unique clauses cover quantity flexibility (up to ±25%), and delivery/installation to 41 Armd Regt, c/o 56 APO, Amritsar. This tender emphasizes continuous OEM updates, training, and remote support features within a single console ecosystem. Bid evaluation will consider product life, non-obsolescence (minimum 3 years residual market life), and data-sheet conformity.
Technical Specifications & Requirements
- Category: BASIC INFORMATION; Licence types; Subscription duration; OEM licensing policy; Number of licensing included; Platform type; Hosting environment/deployment; OEM support duration for patches, bug fixes, and upgrades; Training options and days; Remote support features; Remote access features; Security features; Collaboration within the same console; Supported OS.
- Delivery must include a DATA SHEET matching product specifications; mismatch can lead to bid rejection. Provide explicit licensing counts, deployment model (on-prem vs cloud), and training plan. OEM collaboration and upgrade timelines should be clarified with exact durations (years/months) and any 0-quantity applicability. Documentation must reflect compliance with standards and OEM policies.
Terms, Conditions & Eligibility
- Delivery address: 41 Armd Regt, PIN 912641, c/o 56 APO, Amritsar, Punjab.
- Option Clause: +/- 25% quantity before/during contract at contracted rates; extended delivery time formula applies with minimum 30 days.
- Financial standing: Bidder must avoid liquidation or bankruptcy; an undertaking is required.
- Lifecycle requirement: Offered product should have at least 3 years residual market life; not end-of-life at time of bid.
- Documentation: PAN, GSTIN, cancelled cheque, EFT mandate; product data sheet and OEM data sheets must be submitted.
- Experience: Supplier or OEM must have supplied similar category products to government bodies for 1 year prior to bid opening; copies of contracts to be provided.
- GST/reimbursement: GST shown as per actuals with cap at quoted rate; vendor bears registration responsibilities.
Key Specifications
-
Licensing scope: types of licence, duration, OEM policy
-
Number of licences and platform type as per OEM policy
-
Hosting/deployment option; remote support and access features
-
Years for OEM support for patches/updates and version upgrades
-
Training options and number of training days
-
Supported OS and security features
-
Data sheet alignment with offered product specifications
Terms & Conditions
-
Option to increase/decrease quantity up to 25% at contract, at contracted rates
-
Delivery address specified; installation at 41 Armd Regt, Amritsar
-
3 years residual market life requirement; avoid end-of-life products
Important Clauses
Payment Terms
GST as actual or capped to quoted rate; no responsibility on bidder for GST rates; payment terms to be clarified in contract
Delivery Schedule
Delivery begins after order; extended delivery time applies per option clause with minimum 30 days
Penalties/Liquidated Damages
Penalties/LD not explicitly stated; options for delivery delay time calculation exist per option clause
Bidder Eligibility
-
1 year minimum experience supplying similar security/software products to central/state government bodies
-
Not under liquidation or bankruptcy; provide undertaking
-
Product not end-of-life and has at least 3 years residual market life
Additional Tender Data
Commercial Details
Tender Category
Goods
Bid To RA
No
Bid To RA Enabled
Yes
Item Category
REMOTE ACCESS & SUPPORT SOFTWARE (Q3)
Authority Records
MINISTRY OF DEFENCEMILITARY AFFAIRS DEPARTMENT
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Bid Preparation
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Document Filing
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Documents 3
GeM-Bidding-9436562.pdf
Main Document
CATALOG-Specification-1
CATALOG Specification
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
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Indian Army Remote Access & Support Software Tender Panchkula Haryana 2026 OEM Licensing Policy, Offline Activation
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Posted:
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Closed:
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Indian Army Remote Access & Support Software Tender India 2026 - OEM Licensing Policy, 25% Option Clause
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Posted:
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Closed:
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KACHCHH, GUJARAT
Posted:
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Closed:
3 June 2026
GEM
Tender Results
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Technical Specifications
1 Item
Item #1 Details
View Catalog| Category | Specification | Requirement |
|---|---|---|
| BASIC INFORMATION | Category | Remote Access & Support Software |
| SCOPE OF LICENCE | Types of Licence | Perpetual |
| SCOPE OF LICENCE | Duration of Subscription (in months) (Hint :- Select '0' if not applicable) | 12.0 - 60.0 Or higher |
| SCOPE OF LICENCE | OEM Licensing policy | Per Organization/Buyer |
| SCOPE OF LICENCE | Number of licensing included in the offered product as per OEM defined licensing policy | 1.0 - 500.0 Or higher |
| SCOPE OF LICENCE | Platform type | Server based, Web based, Cloud based, Mobile Based |
| SCOPE OF LICENCE | Hosting Enviroment/ Deployment Option | NA |
| SCOPE OF LICENCE | The offered product have support from OEM for | Unlimited updation for Patches and Bug fixes within maintenance & support period., Unlimited upgradation of version within support period |
| SCOPE OF LICENCE | Number of Years for OEM support for updation (Patches and Bug fixes) is included in the scope of supply (Hint :- Select '0' if not applicable) | 3.0 - 5.0 Or higher |
| SCOPE OF LICENCE | Number of Years for OEM support for Upgradation of version is included in the scope of supply (Hint :- Select '0' if not applicable) | 2.0 - 5.0 Or higher |
| SCOPE OF LICENCE | Training Options | On-Site, OEM Training Centre, Web based Virtual Training, Training Material |
| SCOPE OF LICENCE | No of days Training Provided (Hint :- Select '0' if not applicable) | 2.0 - 5.0 Or higher |
| REMOTE SUPPORT | Remote Support Features | Concurrent User Session, Instant Help Request, Connection Reporting, 4K Support |
| REMOTE ACCESS | Remote Access Features | File Transfer, Black Screen During Unattended Session, Lock Screen After Session, Remote Printing |
| SECURITY | Security Features | Granular Access Controls, 256-bit-AES end-to-end Encryption, 2-Factor-Authentication |
| COLLABORATION WITHIN THE SAME CONSOLE AND SOLUTION | Collaboration within the same console and solution Features | Team-Chat – Internal to organisation, Customer Chat – external, Recent Computers & Contacts Listing, Session Handover, Switch Sides with Partner Reverse Remote Control, NA |
| GENERIC PARAMETERS | Supported Operating System | Windows, Windows Mobile/Phone, Mac, Android |
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Required Documents
1
GST certificate
2
PAN card
3
Experience certificates
4
Financial statements
5
EMD/Security deposit documentation
6
Technical data sheet of offered product
7
OEM authorization/certificates
8
Cancelled cheque and EFT mandate
9
Bidder undertaking for non-liquidation
10
Contracts/certificates proving 1 year government supply experience
Frequently Asked Questions
Key insights about PUNJAB tender market
How to bid for remote access software tender in Amritsar?
To bid, submit PAN, GSTIN, cancelled cheque and EFT mandate, along with product data sheet and OEM authorizations. Ensure the offering matches OEM licensing policy, platform type, hosting, and training details. Include 1-year government supply contracts demonstrating capability and ensure non-obsolescence of the product for at least 3 years.
What documents are required for eligibility in Amritsar security software bid 2026?
Required documents include PAN, GSTIN, cancelled cheque, EFT mandate, financial statements, experience certificates showing government supply, OEM authorization, and a detailed data sheet matching product specifications. Also provide undertaking on non-liquidation and evidence of contract performance over the last year.
What licensing details are expected in the OEM policy section?
Provide exact license type, subscription duration (months), number of licenses, platform type, hosting/deployment, and whether OEM provides patches, bug fixes, and version upgrades for a specified number of years. Include training days and remote support capabilities.
What is the delivery address and installation scope for this tender?
Delivery and installation must occur at 41 Armd Regt, PIN 912641, c/o 56 APO, Amritsar, Punjab. Ensure installation and commissioning are arranged within the contracted delivery period, with adequate onsite support and handover documentation.
What are the key experience criteria for bidders in this tender?
Bidders or OEMs must have supplied similar category products to government organizations for at least 1 year before bid opening. Provide copies of relevant contracts showing quantity delivered in each year, and ensure ongoing availability with at least 3 years of product life remaining.
What are the warranty or support expectations in this procurement?
The tender requires OEM-supported licensing with defined support terms for patches, bug fixes, and version upgrades. Specify the duration of support in years and include remote support features, and ensure the data sheet aligns with supported OS and security features.
How is quantity flexibility managed in this Amritsar tender?
The purchaser may increase or decrease quantity by up to 25% at contract award and during the currency of the contract at the same contracted rates. Delivery timelines will adjust proportionally using the stated formula with a minimum of 30 days.
What is required for data sheet submission for offered software?
Submit a comprehensive product data sheet aligned with the BOQ and tender specs, including licensing counts, platform type, hosting, OS compatibility, security features, and OEM support terms. Any mismatch between data sheet and product parameters can lead to bid rejection.
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Documents 3
GeM-Bidding-9436562.pdf
Main Document
CATALOG-Specification-1
CATALOG Specification
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS