North Eastern Police Academy UPS & Inverter AMC Tender Meghalaya 2026 – NEPA Customized AMC/CMC 782000

Tender Overview

The North Eastern Police Academy (NEPA) in RI BHOI, MEGHALAYA invites bids for a Customized AMC/CMC covering UPS and Online UPS/inverter maintenance on an annual basis. The estimated contract value is ₹7,82,000 with an EMD of ₹39,100. The scope centers on ongoing service and maintenance rather than new equipment procurement, targeting reliable post-warranty support across the state. A notable bid feature is the 50% option to adjust contract quantity or duration at issuance and again on contract award, enabling flexible scope for lumpsum service arrangements.

Key differentiators include mandatory local service presence within the consignee state, a dedicated service support channel, and a formal escalation matrix. The buyer emphasizes staff deployment accountability, including salary disbursement before invoicing and statutory documentation, and requires vendor commitment to payroll standards for service personnel. An MSE purchase preference is explicitly stated, aligning with public procurement policy.

This tender lacks technical specifications in the published data, placing emphasis on service capability, organizational readiness, and compliance with general service standards. The absence of a BOQ implies a broad maintenance scope rather than itemized spares. Respondents should plan for on-site upkeep, remote support, and timely response to outages under the AMC/CMC framework.

Technical Specifications & Requirements

• Product/Service: Customized AMC/CMC for UPS and Online UPS/inverter maintenance
• Estimated contract value: ₹7,82,000; EMD: ₹39,100
• Delivery/Service region: MEGHALAYA (RI BHOI 793101)
• Variation clause: Up to 50% increase/decrease in quantity or duration at contract issue and post-award
• Service features: Local office in consignee state; dedicated/toll-free support; escalation matrix
• Payroll/compliance: Service staff pay aligned with statutory requirements; evidence required
• Vehicle ownership: Vendor must own at least 20% bid quantity of vehicles for service deployment
• Workforce: Minimum 30% of required manpower on SP payroll for at least one year
• Purchase preference: MSE eligibility under Centre policies

Terms, Conditions & Eligibility

• EMD: ₹39,100; alternative: Fixed Deposit Receipt pledged in the name of DDO NEPA with upload of FDR proof and hardcopy submission within 5 days of bid end/opening
• Variation rights: Bid quantity/duration may be adjusted up to 50%; service scope may be expanded with consent for lumpsum contracts
• Payment terms: Salaries/wages of deployed staff paid by service provider prior to claim submission; accompanying statutory documents and bank statements required
• Service infrastructure: Office presence in recipient state; dedicated/toll-free support line; clear escalation matrix
• Manpower & fleet: At least 30% payroll-based staff; 20% of bid quantity vehicles owned by SP/proprietor
• Documentation: GST, PAN, experience certificates, financial statements, EMD proof, OEM authorizations if applicable
• MSE preference: Applicable under government procurement policies to eligible micro/small enterprises