Bids are Invited For Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Offsite in CENTRAL DELHI, DELHI

The eligibility requirements include being a registered entity capable of providing call center services with documented experience working with governmental or significant corporate clients. Bidders must demonstrate financial stability and technical expertise in handling similar projects.

What technical specifications are required for call center service tenders?

Technical specifications for call center services require bidders to demonstrate the ability to set up and manage at least 15 operational seats. This includes showing readiness for both on-premises and offsite service delivery, along with advanced technology for call management.

What are the performance security requirements for call center service tenders?

Bidders must submit a performance security deposit as part of their financial documentation. This is to ensure compliance and successful execution of the contract. Specific details about the amount and terms will be outlined in the tender documentation.

How should I submit my proposal for call center service tenders?

Proposals must be submitted electronically via the specified tender portal. All required documents, including technical proposals and financial breakdowns, should be uploaded as per the guidelines outlined in the tender notice.

What advantages exist for Micro, Small, and Medium Enterprises (MSEs) in this tender?

The tender provides special provisions and support for MSEs, aiming to foster their inclusion and competitiveness in public sector procurement. MSEs may benefit from simplified compliance requirements and potential price flexibility during evaluations.