Annual Maintenance service-AIR CONDITIONER
N/a
MUMBAI, MAHARASHTRA
Posted:
9 June 2026
Closed:
24 June 2026
GEM
GEM
National Security Guard AMC Air Conditioner Tender Delhi 2026 - IS/ISO Standards, EMD ₹22226, Estimated Value ₹1111309
Bid Publish Date
14-Jul-2026, 10:34 am
Bid End Date
24-Jul-2026, 11:00 am
EMD
₹22,226
Value
₹11,11,309
Location
Progress
Issue14-Jul-2026, 10:34 am
AwardPending
Quantity
304
Bid Type
Two Packet Bid
Key Highlights
- • Dedicated, toll-free service support requirement and escalation matrix
- • 40% manpower on bidder payroll for at least one year
- • Office of service provider must be located in the consignee state (Delhi)
- • EMD ₹22,226 and estimated value ₹11,11,309
- • Up to 50% increase in quantity or duration permitted with consent
- • No fixed BOQ; AMC with on-site maintenance and possible installation/commissioning
- • Past project experience accepted via multiple document types
- • IS 550 or ISO standards not explicitly specified; emphasis on OEM alignment and non-obsolete equipment
Categories
2
Tender Overview
National Security Guard (NSG) invites bids for Annual Maintenance Service – Air Conditioner in Delhi with an estimated value of ₹11,11,309 and an EMD of ₹22,226. The contract contemplates flexible scope (up to 50% quantity/duration can be revised) and requires service delivery to multiple NSG locations in New Delhi (HQ Palam, Palam campuses, RK Puram, Sadarshan IGI). Bidders must ensure non-obsolescence (minimum 5 years residual market life) and maintain an on-ground service office within the state of consignee. The opportunity targets established service providers with toll-free support and a defined escalation matrix. The absence of BOQ items indicates a standard AMC framework rather than a fixed-price schedule, emphasizing continuous maintenance, installation/commissioning if applicable, and strong post-sales support.
Technical Specifications & Requirements
- Product category: Air Conditioner annual maintenance service (AMC) for existing systems in NSG facilities in Delhi.
- Delivery/Installation: On-site service at multiple NSG locations in Delhi; installation/commissioning included if covered in scope.
- Experience/Staffing: At least 40% of required manpower on bidder/oem payroll for a minimum of one year; dedicated service office in the consignee state; toll-free support; documented escalation matrix.
- Certificates/Compliance: Upload certificates as per bid terms; no specification of particular model numbers. Emphasizes non-obsolete equipment with OEM alignment.
- Financials: EMD ₹22,226; estimated contract value ~₹11.11 Lakh; 50% scale-up permitted with consent.
Terms, Conditions & Eligibility
- EMD: ₹22,226; must be submitted with bid; refundable as per conditions.
- Experience: Past projects demonstrated through contracts, invoices, client certs, or execution notes; flexible proof accepted.
- Delivery Terms: Delivery/installation at NSG Delhi sites; 50% quantity/duration increase allowed pre/post contract award.
- Office/Support: Local service office in state; dedicated toll-free number; escalation matrix required.
- Penalties/Warranty: Not specified; standard terms implied via ATC/Corrigendum; non-compliance may lead to rejection.
- Documentation: Mandatory certificates and documents must be uploaded; non-submission leads to rejection.
Key Specifications
-
Product/Service: AMC for air conditioners (on-site maintenance) in NSG facilities
-
Quantity/Scale: No fixed BOQ; adaptable scope up to 50% increase
-
Est. Value: ₹11,11,309; EMD ₹22,226
-
Delivery: On-site service at HQ NSG Palam and other Delhi campuses
-
Experience: 40% workforce on payroll for at least 1 year; service office in Delhi
-
Standards/Certification: OEM alignment; no model-specific standards listed
-
Warranty/Support: Dedicated service support and escalation path required
Terms & Conditions
-
50% quantity/duration flexibility at time of contract issuance
-
On-site AMC with potential installation/commissioning in scope
-
Local service office and toll-free support mandatory
Important Clauses
Payment Terms
Not explicitly specified; implies standard bid terms with EMD, payment on completion per contract
Delivery Schedule
Delivery/installation at multiple NSG Delhi locations; timelines unnamed; scope adjustable by up to 50%
Penalties/Liquidated Damages
Not detailed; penalties to be defined in bid document/ATC
Bidder Eligibility
-
Not under liquidation or similar proceedings
-
Non-obsolete equipment with minimum 5 years of market life remaining
-
Service office in Delhi with toll-free support and escalation matrix
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
Yes
Item Category
Annual Maintenance service-AIR CONDITIONER
Advisory Bank
State Bank of India
ePBG Percentage
5%
ePBG Duration (Months)
14
Delivery Details
Delivery Locations
1
Delivery Cities
New Delhi
Delivery Pincodes
110037
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Yashul Sharma | 110037,Head Quarter National Security Guards, Mehram Nagar, Delhi-110037 | New Delhi | Delhi | 110037 | 304 | - | - |
Authority Records
MINISTRY OF HOME AFFAIRS
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Documents 6
GeM-Bidding-9590880.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
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GEM
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Required Documents
1
GST registration certificate
2
Permanent Account Number (PAN) card
3
Experience certificates or client execution certificates
4
Financial statements or balance sheets
5
EMD payment receipt or deposit proof
6
Technical bid compliance certificates
7
OEM authorization/certifications (if applicable)
8
Manpower payroll documentation (40% on payroll proof)
9
Proof of local service office in Delhi
10
Escalation matrix and toll-free support details
Frequently Asked Questions
Key insights about DELHI tender market
What documents are required for the NSG AMC tender in Delhi 2026?
Bidders must submit GST, PAN, experience certificates, financial statements, EMD proof, technical compliance certificates, OEM authorizations, and evidence of a Delhi service office with toll-free support and an escalation matrix.
How can bidders prove past experience for the NSG air conditioner AMC?
Provide contract copies with invoices and client self-certification, execution certificates, or third-party inspection notes showing maintenance or service against NSG-like projects; multiple acceptable proofs are allowed.
What is the EMD amount for the NSG Delhi AMC tender?
The EMD is ₹22,226. Submit payment proof along with bid; ensure the payment aligns with the tender’s terms and is refundable as per conditions.
What are the delivery locations for NSG Delhi air conditioner maintenance?
Delivery/installation is at HQ NSG Palam, Palam campuses, RK Puram, Suddharshan IGI, and other Delhi NSG sites; on-site service is required across multiple locations.
What are the 50% increase rights in the NSG AMC contract?
The buyer may increase contract quantity or duration by up to 50% at issue and after award, with service provider consent for lumpsum-based scopes, enabling scope expansion.
What staffing requirements exist for NSG air conditioner AMC in Delhi?
At least 40% of required manpower must be on the service provider’s payroll for at least one year; provide payroll evidence and maintain Delhi-based service office.
Are there explicit ISO or IS standards required for this tender?
No explicit IS/ISO standard is listed; emphasis on OEM alignment and avoidance of obsolete equipment; verify during bid submission and reference any OEM certifications.
How to bid for NSG Delhi air conditioner AMC and what happens after submission?
Prepare documents per Terms; ensure EMD and certificates are uploaded; await ATC/Corrigendum; contract award allows scope adjustment up to 50% with consent; onboarding includes on-site service setup in Delhi.
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Documents 6
GeM-Bidding-9590880.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS