Indian Army Toner Cartridges & Consumables Tender Ganjam Odisha 2026 ISO 9001 OEM Service

Tender Overview

Organization: Indian Army, Department Of Military Affairs, procuring toner cartridges and printer consumables. Location: GANJAM, ODISHA - 760001. Scope includes supply, installation, testing, commissioning, and training of operators. OEM-certified installation personnel and authorized resellers must perform on-site setup. Estimated value and itemized quantities are not disclosed; emphasis on full scope and statutory clearances where applicable. Unique requirement: OEM or OEM-certified resource to conduct all commissioning activities, with dedicated service support. This tender targets procurement of generic printer consumables across unspecified models, with emphasis on ISO 9001 compliance and robust after-sales support.

Technical Specifications & Requirements

• Product class: Cartridge/Consumable (generic) for printers/MFDs
• Color: All available colors; ink/toner types unspecified
• Model numbers: OEM printer and cartridge model numbers not specified
• Minimum yield: Replacement cartridge/pages not specified
• Brand compatibility: Generic brand compatibility; must be suitable for suggested OEM devices
• Standards & certifications: ISO 9001 certification required for bidder or OEM; after-sales support through dedicated toll-free service; escalation matrix to be provided
• Scope of supply: Price includes supply, installation, testing, commissioning, and operator training; statutory clearances if any
• Support: OEM-certified service capability; remote and on-site support with defined contact channels
• Documentation: Certificate of ISO 9001; evidence of OEM authorization and Indian service presence

Terms, Conditions & Eligibility

• OEM turnover criterion: Minimum average annual turnover in last 3 years as per bid document; audited balance sheets or CA certificate must be uploaded; if OEM is <3 years old, turnover is taken from completed years post-constitution
• ISO 9001: Bidder or offered OEM must hold ISO 9001 certification
• Service & support: Dedicated toll-free number; escalation matrix for service support
• Installation responsibility: Installation, commissioning, testing, and operator training to be performed by OEM-certified resources or OEM-authorized resellers
• Imported products: If applicable, OEM or Authorized Seller must have registered office in India for after-sales service
• Documentation to submit: GST, PAN, experience certificates, financial statements, EMD/Security, OEM authorization, technical compliance, etc., as applicable
• Delivery/installation scope: Includes all costs; no separate provision for delivery timelines in provided data
• Penalties: Not specified in the data; standard expectations apply per military procurement norms