Procurement Opportunity: Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Onsite,Call Centre Ser in NEW DELHI, DELHI

The eligibility requirements include being a registered entity, demonstrating relevant experience in providing call center services, and adhering to the technical and financial criteria outlined in the tender. Bidders must ensure they meet all qualifications before submitting their proposals.

Proposals must meet technical specifications that include the establishment of a standard call center capable of handling a specified call volume effectively. Additionally, bidders must provide trained staff and technology that adhere to industry standards to ensure quality customer support.

Bidders are required to provide a performance security as part of their submission, ensuring commitment to deliver the agreed services as per the contract. Details regarding the specific amount and required forms for the performance security will be outlined in the final documentation.

Submission methods include electronic submissions through the designated platform. Proposals must be formatted as per the instructions in the tender documents, ensuring that all required files are included in acceptable formats specified therein.

MSEs are granted certain benefits such as relaxed eligibility criteria and additional support in the registration process. This initiative encourages participation from smaller businesses, promoting innovation and inclusion in government contracts. It aligns with policy efforts to boost local economies and support entrepreneur development.