Indian Army Barcode Scanner Tender Haridwar Uttarakhand 2026 - On-site Warranty Standards & Service Centre Requirements

Tender Overview

The procurement is issued by the Indian Army under the Department Of Military Affairs for a Barcode Scanner (Q2) located in Haridwar, Uttarakhand. The opportunity lacks stated quantity and value, with a focus on compliance and after-sales service. Key differentiators include mandatory service infrastructure, on-site or carry-in warranty considerations, and a dedicated support channel. The tender emphasizes post-award service readiness, including establishment of a service centre within 30 days if none exists, and documentary proof for service capabilities. This procurement targets suppliers capable of rapid deployment and reliable local support in Uttarakhand. The BOQ shows zero items, indicating a potential single-line or system integration purchase. Vendors should align with Army procurement norms and ensure scalable service support.

Technical Specifications & Requirements

• Product category: Barcode Scanner (Q2)
• Location: Haridwar, Uttarakhand
• Service Centre: Must have a functional Service Centre in the state of each consignee location for carry-in warranty; if not present, to be established within 30 days of award and documented proof provided before payment.
• Service Support: Dedicated/toll-free telephone number required; escalation matrix with contact numbers to be published.
• On-site vs carry-in: Warranty modality to be clarified by supplier; terms indicate a preference for accessible local support.
• BOQ: No items listed; bidders should anticipate a potential system-level or bundled supply requirement and verify with the buyer.
• EMD/Estimated value: Not specified in available data; bidders should seek explicit figures during bid clarification.
• Compliance: Align with Indian Army procurement norms and provide evidence of service readiness and support capabilities.

Terms, Conditions & Eligibility

• Service Centre: Establishment within 30 days if not existing; documentary evidence mandatory for release of payment.
• Support: Dedicated toll-free service line and escalation matrix required for service support.
• Warranty: Clarify whether carry-in or on-site warranty applies; ensure response SLAs and spare-part availability.
• Payment: Terms not explicitly provided; confirm with the buyer during bid submission and align with standard government payment cycles.
• Documentation: Prepare proof of service capability, maintenance arrangements, and contact matrices; no BOQ-based quantity data available.
• EMD/Financial: Amount not disclosed; obtain exact EMD amount and modality (DD/online) during tender query process.
• Compliance: Adhere to Department Of Military Affairs supply norms and ensure security clearances where applicable.