Central Railway Annual Maintenance Service for Desktops, Laptops & Printers Mumbai 2026 – Acer/Canon AMS

Tender Overview

Central Railway, Indian Railways invites bids for Annual Maintenance Service of Desktops, Laptops and Peripherals – All In One PC; Acer and Printer (Monochrome, Laser, Composite Cartridge); Canon in Mumbai. Estimated value is ₹110,000. Delivery/installation location is PCE OFFICE, ENGINEERING BRANCH, HEAD QUARTERS, MUMBAI, CSMT 400001. The tender includes a 25% variation clause on quantity or contract duration and requires a dedicated service support line, with mandatory documentation and a personnel payroll criterion of at least 10% on the bidder’s payroll for one year. Unique terms reference GCC for service 2018 of Indian Railways.

Key differentiators: scope of AMS for multiple brands (Acer, Canon), explicit 25% scope adjustment, and fixed delivery/installation at a central Rail HQ. This procurement targets ongoing maintenance for office desktops, laptops, peripherals and monochrome/color printers, with a focus on service availability and compliant staffing.

Technical Specifications & Requirements

• Product/service: Annual Maintenance Service for Desktops, Laptops & Peripherals; brands include Acer (All In One PC scope) and Canon (Printers and cartridges).

• Estimated value: ₹110,000; EMD not specified in data; acceptance via DD possible per terms.

• Delivery/Installation location: PCE Office, Engineering Branch, Head Quarters, Mumbai.

• Staffing requirement: at least 10% of required manpower on bidder payroll for at least one year; documents to be uploaded for verification.

• Contract flexibility: option to increase scope/contract value up to 25% with consent; quantity/duration adjustment allowed pre and post-award.

• SOW & SLA: Term includes installation/commissioning if covered; service support must be dedicated/toll-free.

• Bid compliance: payments via DD acceptable; performance security via PBG or DD; hard copy submission within specified days post-bid opening.

Terms, Conditions & Eligibility

• EMD/PSB: EMD submission via Account Payee Demand Draft in favor of PFA Central Railway HQ; hard copy to Buyer within 5 days after bid end/opening. Post-award, successful bidder may submit DD as performance security with 15-day requirement.
• Delivery timeline: actual delivery/installation at the specified Mumbai address; detailed timelines to be per GCC 2018 for Indian Railways.
• Support & escalation: dedicated service line; manpower verification documents to be uploaded; OEM authorizations/technical certifications may be required.
• Payment terms: terms aligned with GCC 2018; exact milestones to be defined in contract, including possible advance and milestone payments.
• Warranty & penalties: standard railway service terms apply; penalties or LD terms will reference GCC 2018 provisions.
• Documentation: GST, PAN, experience certificates, financial statements, EMD documents, OEM authorizations, technical bid documents, and payroll proof as applicable.